Customer Ratings & Reviews

I bought this laptop despite the bad reputation for its speakers, camera, flickering screen,fans, among others. It is a beautiful laptop but the Problem I had with mine was fans were coming very loud every time even when it was idle, and the big big big issue which bothers me the most , was when I plugged the headphone Jack it only had sound by one side only, the right side only this was very annoying for me and I didn't want to deal with dell tech support so I took it back to the Best Buy store and got my money back. Buy it under your own risk

Holds up well, reliable and good laptop. A little on the heavy side but overall satisfied with my purchase!

I gave it one star because negative ratings are sadly not possible. After being a loyal Dell user for over 20 years, both at home and in my different businesses, I regret that Dell may have finally lost my business after spectacularly failing to live up to the "high-end" product and "premium" service they sold me. This may have been the last money I ever spend on a Dell product. Six months ago I bought an XPS 15 for my son's use at school. At the time I also paid for Dell's "premium-next day" technical support. For starters, the "high-end" XPS I bought 6 months ago has required repeated service and part replacements and seems to be a lemon. In the 1st month alone technicians had to replace first the motherboard and then the sound card module. Now, after only 6 months, the laptop won't turn on and requires two more part replacements, including yet another motherboard. After 3 days talking to Dell support by phone, I learned that a technician cannot be here until the first week of january, 3 weeks from when I first called them, EVEN THOUGH I PAID FOR "PREMIUM NEXT-DAY" ON-SITE TECHNICAL SUPPORT. Apparently, for Dell, "next day" means "three weeks from today". Leaving my son stranded without a computer at school for 3 weeks is simply not an option (which is why I bought "next-day premium support" to begin with). It has now been almost a full week since I first called and I have spent over 3 hours on the phone with customer support, and still no resolution is in sight. Since Dell is apparently unwilling or unable to fix this laptop anytime soon, my reward for being a loyal Dell customer is that I had to urgently get another computer for my son, while the "high-end" incredibly unreliable XPS sits dead at home like a $2,000 paper weight, waiting for Dell to get their act together. Do yourself a favor and stay well away from Dell products or their alleged "premium" technical support.

A good friend of mine Dell XPS i7 laptop. Well I was using Dell i7 for years. Great price and great performance. Always steady.

Bought this laptop because it is loaded with everything that will make it be a good machine for years(4K, SSD, latest processor). Works great. Fast. Screen is beautiful. No Issues, Dell seams to have worked out the kinks. Definitely will buy again. Wish Dell made a 17 inch model as well.

It is a nice set up. I wish I had gotten a slightly larger size, but not really that big of a deal. The graphics are crisp, easy to navigate, especially if you are a Windows based person. My biggest con on this, is the battery. I can't believe how fast it sucks power. I got this for work, I am on it all day. I have to make sure I'm in a spot that I can plug it in or it dies before my day ends. Now I'm wishing I spent the extra $1000 and got the Mac Book. Oh well, live and learn I guess.