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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 102 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers enjoy the XPS 16" OLED laptop's impressive performance, stunning OLED display, and premium build quality. Many appreciate its long battery life and powerful graphics card, enabling smooth multitasking and efficient performance for demanding tasks. However, some users find the laptop's weight to be excessive and wish it had more USB ports. The overall experience is largely positive, highlighting the laptop's strengths in processing power and visual quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 102 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Replacing a 12+ year old Dell XPS. Fast again!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is replacing a 12+ year old Dell XPS machine. This new laptop is so much lighter, thinner and with the solid state drive versus the old type of hard drive is much faster. Editing picture files is much faster too. I am having to get used to a touch screen versus the old not touch screen. This feature, while not necessary, is a nice to have option. In closing, I would say this machine I hope lasts as long as the previous. It is a fast machine just like the one it is replacing when it was new 12+ years ago. If you have the budget (and catch a sale) I would suggest you seriously consider this machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE Premier Windows Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IMO this is the premier Windows laptop for any kind of performance work. I use it as my travel computer for my recording studio. I run Pro Tools and a whole host of heavy-lifting plugins, and this thing doesn't break a sweat. The OLED screen looks incredible, the little features all sum up to an incredible computing experience. Highly recommend as an alternative to the Macbook Pro series.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Screen quality

    Rated 5 out of 5 stars

    Inspires confidence will last

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I typically purchase a personal laptop, primarily for home use and light travel on a 5-10 year cadence. Dell's Inspiron and XPS line has consistently presented excellent price to quality/performance even more so at crossover when new models are due. Count me a repeat customer, this latest model is extra solid and a stunner.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Great, except the keyboard for small hands

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the screen was beautiful and the whole computer beautiful, It was sleek and loved how everything looked. Unfortunately for me as a female with small hands I had to return the laptop due to their keyboard being seamless which made each key larger than normal so my hands could not fit the keyboard and would spend double the time correcting my work, so had to return it, If it wasn't for this issue, its an awesome laptop

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Dell laptop intel core i9

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recently purchased a Dell laptop with an Intel Core i9 processor from Best Buy, and I am thoroughly impressed with its performance. As someone who frequently runs demanding programs, the speed and efficiency of this laptop are outstanding. Performance The Intel Core i9 processor is a powerhouse, effortlessly handling multiple applications simultaneously without any lag. Whether I am editing videos, running complex simulations, or simply multitasking with numerous tabs open, the laptop performs flawlessly. The fast processing speed significantly enhances my productivity and allows me to complete tasks more efficiently. Display One of the standout features of this laptop is the screen clarity. The display is incredibly sharp and vibrant, making everything from streaming movies to editing photos a visually pleasing experience. The high resolution and excellent color accuracy provide a crisp, clear image that enhances the overall user experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great LAPTOP

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good computer. I bought it pre-owned in good condition and it came in with no scratches or hardware issues!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Solid colnstruction

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is solidly constructed of all metal . It has a brilliant 4k display. mIt has plenty of usb ports . It starts up fast

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best laptop I've ever had.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first XPS and I think it is very nice. I have had other Dell laptops the most recent prior to this one is a Inspiron 2 in 1 touchscreen. My XPS is superior in every way. The only thing that I have to get used to is the keyboard. I got an incredible deal. Save hundreds of dollars.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 3 out of 5 stars

    Decent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lid does not open all the way straight out. Look at angle. Ok, laptop but lacks features that standard for most laptops machines. Not subjective it actually is sort of boring but fast laptop.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast. Amazing display. Great battery life. Clean design.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super performance. Super looks. Amazing Screen. Futuristic AI laptop. I would like to recommend this Laptop if you have a good budget on you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Processor speed

    Rated 5 out of 5 stars

    Decent high performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice laptop, very fast and light. Display is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XPS 16 Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Laptop, like the face recognition but I miss finger login also

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Great find!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great find. The Dell XPS lives up to its reputation. This was an returned item for sale on bestbuy.com. The price was great (35% lower). Had to replace the screen after 6 months. Otherwise, runs well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality

    Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pc has a clear picture and high speed accessing we sites and application. It is light weight and the mouse feature provides easy operation performance vs a mouse pad.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Good for home, not for the road warrior

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful screen, and slick keyboard. However, it's really heavy and pretty thick. As such, it is not really a great laptop if you are a frequent flyer

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great laptop for an engineer student

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop screen brightness is phenomenal and the overall performance is impressive for heavy work load by an EE major and a casual gamer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bought for my son for College

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems at all, my child loves it and will be using it when he goes to college here in a few weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best buy only no other store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and must buy from best buy only Because of there wonderful service

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Has it all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, beautiful, fast, easy to use, easy to handle, this laptop has it all including nvidia chip, its amazing. Love it

    I would recommend this to a friend
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