Customer Ratings & Reviews
- Model:
- XPS9640-9158SLV-PUS
- SKU:
- 6575144
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.9 out of 5 stars
Customers are saying
Customers enjoy the XPS 16" OLED laptop's impressive performance, stunning OLED display, and premium build quality. Many appreciate its long battery life and powerful graphics card, enabling smooth multitasking and efficient performance for demanding tasks. However, some users find the laptop's weight to be excessive and wish it had more USB ports. The overall experience is largely positive, highlighting the laptop's strengths in processing power and visual quality.
This summary was generated by AI based on customer reviews.
Incorrect product received
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received incorrect product (Laptop), I knew it was an Open Box product, but it came with following discrepancies a) Received with Display that is not 4K b) Received with No Touchscreen option b) Receive with Intel Core Ultra 7 instead of Ultra 9
No, I would not recommend this to a friendGreat computer small keyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The small keyboard im not a found of. If it was a little bit bigger itd be a great laptop
No, I would not recommend this to a friendDell laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues and pc is about 6 months only. Face ID is not working.
No, I would not recommend this to a friendWhat no chiclet keyboard!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Dell but really dislike the flat keyboards on the XPS models. It was returned the same day.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello LawrenceT,
Thank you for taking the time to leave us your review. We regret to learn that your Dell XPS 16 OLED UHD+ Touch Laptop did not meet your expectations, leading to your decision to return it. This is certainly not the experience we like to hear from our valued customers. We value your feedback and are always looking for ways to improve our products and services.
We will share your review with our quality team, so improvements can be made in the future.
Even if this particular product was not the right fit for you, we hope that you will consider Dell in the future when you make your next purchase.
If you have any concerns or questions, Please do not hesitate to get in touch with a Dell representative using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
False Advertising
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would like to review the computer but despite Best Buy's promise of next day delivery still no computer. Tried to contact Best Buy but couldn't get anyone.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Great Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely beautiful laptop that works brilliantly.
I would recommend this to a friend - Pros mentioned:Screen quality
Way too expensive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get the Lenovo Yoga pro exact same configuration at half price, what is the point! Good design though. Wonder what is the quality differnce beside the true 4k screen
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello David,
Thank you for taking the time to leave a review of the Dell XPS 16 OLED UHD+ Touch Laptop. We're sorry to hear you've opted to buy a different product owing to lower prices.
Your feedback will be shared with our quality team for consideration in the future improvements. We really hope that you would give Dell an opportunity when making your next purchase, even if this specific product was not an ideal fit for you.
If you are experiencing any issues or have any concerns or questions, please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Awful pride
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price point on this is just genuinely disgusting.
No, I would not recommend this to a friend
