Customer Ratings & Reviews

The tech agent was very knowledgeable, friendly and helpful.

Excellent job and service very convenient fix the problem at ease thanks for your great job,

Excellent Laptop Service. The Reps were excellent.

Great staff Price perfect Ready next day. I would reccomend

I would not get a new computer without having the geek squad doing the work in getting it set up and my data transferred

Outstanding value for the money. HP products continue to be my go to for Laptops and Printers.

Agents never helped. I was charged $39.99 for someone to help me "set up a printer," Which was never done! Never got the help I needed. I was told to wait in the chat while someone would reach out to help me. I waited there ALL DAY, and was never contacted, via Email, Chat, or Phone Call.

Exspencive when u are on a strict, but great service guys! budget

Great job of trying to set up remotely. Had to get technician out anyway, but great effort

very helpful in setting up my new laptop and printer. This was my third time using them.

Ordered a 98" TV. Best Buy sent 2 big guys to unpack, install, and setup. Great service.

agent was superb in assisting with my issue ! thank you

The agent was very knowledgeable, helpful and courteous.

They were very knowledgeable and kept me knowing on what they did.

Was charged $39.99 for help by phone which they assured me would not be charged if they could not fix my problem. Problem not fixed but I was still charged $39.99........not a happy camper! I had to file a dispute with my credit card carrier to resolve this issue.

This was the worst remote conversation I've ever had. I spoke with 3 people; none of whom knew how to fix the problem. Plus, I paid $40.00 for "advanced" help; she was so rude, and hung up. Your so-called Geek squad is a joke, that's not funny. If I ever buy anything from Best Buy again, it won't be anything that needs service. I've already submitted this previously.

The geek squad really helped me out and took the time getting me set up.They did a great job

A complete disgrace. Initially started well until I was made to wait two hours before the agent remembered she never switched my SIM card from the old home to new one which caused me additional hou wait and my phone still doesn't work. I'm disgusted with Best Buy and the Geek Squad and I am back to using my old phone. New one won't work. Might return new phone. Unacceptable!

I was referred to an agent in India who was not able to help.

not worth it helped with my issue and i was trying to ask a question and she just ended my support without me asking my question never gonna again