Customer Ratings & Reviews

I was really looking forward to this since it has HomeKit compatibility. My previous camera doorbell was not compatible and this one is, My first observation is I really like the look and design of the doorbell. It is modern and sleek and fits nicely with the exterior style and colors of our home. Installation is really easy, my only issue was making sure I had the correct circuit turned off in my circuit breaker. I really wish it had its only dedicated breaker. This unit does require very specific doorbell transformers so be sure to research what you have at home before buying You will need to use the mobile app to set up the unit, which is pretty common these days with all IOT type devices. The app is good and walks you through the detailed steps to set up the device. As part of the setup you will get a 2 month free trial to the security monitoring so you can give this a full test drive and see if you want to continue that service later. You likely will need a philips head screwdriver and maye a drill. Otherwise all other parts for installation are included in the box. You can connect via 2.6 or 5.0 GHz to your home wireless. Thankfully mine main connection is right by the front door, even though my home is stucco, the signal was strong enough for the unit to connect without issue. I am really impressed with the video quality. I can see very clearly my front porch area, people are clear and it shows packages nicely too. Great job on the video. The camera show more of my porch than my previous one, it is nice seeing my entire porch now without part of it being cut off. You are getting 175 degrees vertical view and 115 degrees horizontal view. Great field of vision. I am very pleased and look forward to many years of use with this Smart Camera Doorbell.

I was able to install this doorbell very quickly and the app's instructions are easy to follow. They are interactive and really hold your hand throughout the installation better than most I have installed. It's a very important feature to include precise instructions and Ecobee nailed it. The doorbell itself is very well designed and includes a wedge to mount it at a angle if you need to get the full view of your doorstep. The video is greatly improved over my previous generations I own and the features are a lot better at weeding out actual alerts to cut down on false alerts. This doorbell will display it's video output on an Ecobee Smart Thermostat Premium - a nice touch. The doorbell is built to withstand rain and extreme weather temperatures and the overall build quality is really good. The kit includes includes everything you're going to need to install (materials not tools) however I found that the only tool I needed was a screw driver. I highly recommended this doorbell especially if you already own a Ecobee Smart thermostat or security modules and cameras.

This is a great smart doorbell and it's a plus that I can no control my thermostats from the same app as my smart doorbell. Installation was a little tricky on my 4" high vinyl siding which is why I didn't give it 5 stars. The doorbell is advertised to work with any front door setup, but I will need to buy an adapter to make it flush to area where my doorbell wiring is. I already had my doorbell transformer and chime updated for another smart doorbell, so this worked right out of the box. It was also easy to install the chime adapter. I noticed I had to wait some time for the doorbell's battery to charge before it would actually ring my hardwired doorbell chime, but the app was upfront about this potentially happening. I also actually had to activate my free trial in order to get the person and package motion detection and so far it's not 100% perfect but I suspect that is software because it's such a new device. Overall, it looks really great in my front door area - it is bigger than comparable products but still looks sleek. Despite these hiccups with installation and the alerts working intermittently, I still highly recommend the doorbell. It's a huge plus I can use the same for my thermostats as my smart doorbell and also see the front door camera view from my thermostats. In addition, I can integrate it with homekit to control it with my Apple devices. Overall it's a great product, especially for the first iteration of a smart doorbell by Ecobee.

I've owned 3 different video doorbells from 3 different companies, and I can honestly say the Ecobee Smart Doorbell is the best yet. For starters, video quality is excellent, even at night. As far as I know, this is the only video doorbell with HDR, and I believe it makes a difference, especially in low light. I also love the Smart Focus feature. It is currently in beta, but it's amazing. It keeps a moving object (a person, animal, etc.), in focus and pans and zooms to keep them in the frame, but still keeps keeps the same 1080p quality. The app is well-done, too. It has typical options like motion detection, person detection, and package detection. My only complaint, and it's a small one, is that I was unable to find a way to keep the camera from recording our dog. So our yellow lab has become the unwitting star of a number of videos. An animal detection option would be a nice addition. I also like the fact that the Smart Doorbell uses radar for motion detection, so leaves and moths won't trigger notifications. The Smart Doorbell comes with 2 free months of "Standard" subscription, normally $5/month, which give you access to 30 days of video recording, package detection, and rich notifications (a snapshot of what's going on at your door in your notifications area on your phone). I believe it's worth $5 for the added features. Ecobee also offers a "Complete" subscription for $10/month which adds professional monitoring for added security. I highly recommend the Ecobee Smart Doorbell. It has many of the typical features video doorbells offer, but innovates with radar and better video through the use of HDR. It offers excellent audio, as well. The app has been well thought out, and subscriptions for added features are reasonable.

First, install was quick and easy. I even went through and did a factory reset on it to change the network I configured to a network with better signal. There are only a couple issues I have with this doorbell. I'll get to those shortly. One is with the app the other is with compatibility. The build of the bell is really considerate to something I would never have thought of. The holes align prefect with the size of a standard brick so you can make holes thru mortar rather than brick. A definite bonus there. Well designed hardware and thoughtfully put together. Attaching the remote/ringer to the pre wired house bell was very easy and I had that done in a couple minutes. Attach two wires to the chime box and you are set there. Required loosening two screws and crimping the wires with included twist caps to the wires that were removed. Attaching the doorbell was almost as simple. Two wires removed from old doorbell and connected to the new. Hardest part was finding the right breaker to flip off and remembering how the old smart doorbell came off the mounting base. I would say it took about 15 minutes to get everything installed. Now why did I drop a star and what are the issues. One affects me, and probably a large portion of the potential customers. As of this writing the Ecobee doorbell does not integrate with Google Home Assistant. It works with Alexa and Apple, allegedly with Smart Things but I need to confirm that one as I found instructions but not from Ecobee. Speaking with support a feature request has been submitted on my behalf to have that Google added. The second issue I have, the app for Android will not allow you to zoom in, rotate the screen to landscape, or really change the view of the live camera nor recordings unless you download the video and play in another app. There is no full screen view I can use. The cam can do a wide screen from the preview, but I can not see that view from a live view nor recording. This should be fixed in future app updates. Basically, after they fix some issues in the app and add functionality (Google) this is a keeper of a doorbell. Presently if you are Google Home, you will rely on the Ecobee app. That may be a deal breaker. But before dismissing the Ecobee Doorbell, check to see if Google integration has been implemented.

This ECOBEE Doorbell replaces a year-old doorbell from a different manufacturer. There was nothing wrong with the old unit, I simply wanted to pursue a different technology. I also like ECOBEE products and feel that they’ll do well in the doorbell sector. Replacing the old doorbell and installing the new only took a couple of hours. The biggest issue was determining how to deinstall the old doorbell since it was installed by the builder, and then drilling into brick to mount the new ECOBEE. This new ECOBEE comes with the doorbell/camera unit, a slanted wall mount, screws, a chime adapter, and other miscellaneous bits and pieces. Prior to deinstalling the old doorbell, I had to determine which electrical panel breaker was providing power to the unit. Unfortunately, the builder’s electricians decided to forego documenting that important piece of information, so I spent a fair amount of time going from breaker to breaker until it was found. Sounds simple, but the challenge was that the old doorbell had an internal battery allowing it to continue working even after the breaker switch was turned off. Add to that, my breaker panel does not have a master breaker so I couldn’t just cut the power to the whole house if I needed to do so. My home’s doorbell chime inside the house met the power requirements needed for compatibility, which is a voltage rating of 16v-24v and a minimum power rating of 10va. Since I already own two ECOBEE thermostats and, I had previously installed the ECOBEE app. As such, I didn’t need to download the app nor create a new account. The app has a link to an online installation tutorial, which made the installation process super easy. Everything went smoothly with the new installation, thus far, it is meeting my expectations. Like the older now-removed doorbell, I especially like the alert when someone approaches my front door. I haven’t had any packages delivered since going live, so I can’t confirm that the package alert feature works as designed. Among its many features, the app allows you to set up an Activity Zone and a Detection Range. The Activity Zone essentially lets you tweak how large of an area the camera will monitor to notify you of alerts. The Detection Range lets you choose how far movement away from the camera will generate an alert. Per the app, it is limited to 7 feet, 10 feet, 20 feet, and 30 feet. The app also had a Beta feature called Smart Focus that I have turned on, that automatically “pans and zooms to keep motion, people and packages in view.” The app’s Audio feature lets you turn on/off the microphone, as well as specifying how loud the volume will be. The app’s Video options let you turn on/off the Night Vision features (they recommend leaving this on) and to specify if you want the camera to be on/off by default. When viewing the live camera feed, you can tap the Talk button, Record a video, take a Snapshot, and turn on the Siren. Not surprisingly, the doorbell is performing perfectly. The installation process was simple, and all went as planned. If I had one request, it would be to ask for more control over what the various notification alerts sound like. I’m giving the ECOBEE a 5-star review.

The Ecobee Smart Doorbell Camera is just perfect. Comes in a nice well packaged box. Setup is definitely different from other brands of doorbells, with the ecobee smart doorbell you have to make sure 1. You have an ac transformer of 16-24v ac at 10va minimum, I have a 16v at 15va transformer on my existing door bell. 2. If you have a rear doorbell, you need to either have a rear door bell button with no light or cut the light out. (This system will not work with lighted doorbells, the Ecobee doorbell does work but the rear doorbell does not work, I cut the light out and then the rear doorbell started working). Setup…….. you download the ecobee app if you have not already, log in or create an account, then start adding the doorbell. The app gives you picture and text to the setup process and a lot of them so you really can’t get it wrong. You have a module you put in the existing door bell, if you have one, and it really is easy, I used white tape and labeled each wire on the old doorbell as I pulled the wire off. You scan the code in the manual it comes with to add to Apple HomeKit. NOTE: I have the ecobee premium smart thermostat and lo and behold the doorbell works stunningly great together. The picture quality is so good, I have to say the picture competes with the very best 4K video cameras I have seen and the ecobee doorbell is 1080p. The doorbell functions perfectly as a doorbell. Rings your existing door bell, ecobee phone app, HomeKit, and ecobee smart premium thermostat. The picture can be seen by the app, HomeKit, or premium thermostat, and it looks stunning. The doorbell also functions as a security camera and works extremely well at that. Someone walks up to the door you installed the doorbell at and the ecobee app notifies you instantly. You can also arm and disarm and use stay mode. You have the option of security monitoring and also a great new feature that tracks movement, it basically zooms in on the person moving, it’s still in beta BUT actually works good. You can play back all the motion that happens in front of the doorbell in the ecobee app. I really love that when the doorbell is pushed you get instant video on the ecobee thermostat and you can answer the doorbell if you want to as your phone also. I am really blown away by just how perfect the picture is and functionality of the doorbell. Some of the features do cost a little but not needed as a doorbell.

Great first-dive into the smart-doorbell market! Ecobee has long been a leader in the smart thermostat arena with a long legacy of quality products. Taking that reputation into the smart-doorbell they hit a huge home-run. Inside the box you'll find the doorbell, backplate with security screw, wedgemount, chime adapter and hardware envelope. Once unboxed, I was immediately impressed witht he overall build quality and feel of the doorbell. I have used and tested several smart doorbells and this one is right there witht he upper-end of those units. It is also on the heavier and larger end of the doorbells I have used and tested. This is a good thing as it echoes confidince in the device. Installation was not hard, but was a little involved. It all starts with the app so that is step one. Once you have the app, it walks you through the installation process. The mounting the doorbell is simple. A few screws, connect the wires and that is done. As for the chime adaapter, it was a little more involved. I am perfectly comfortable doing this type of project so just gave it a little time, attention to detail and followed the Ecobee process and it was done. If you are not that person, you may want to call in a family member or friend who IS that kind of person. Once it was installed, the camera quality is some of the best I have seen in any doorbell. Impressive. As for the tech specs and what this device does, I'm not going to get into that because it's all pretty self explanatory and expected. End of the day, this is a great choice!

WHATS IN THE BOX: 1. Doorbell/Camera system 2. 2x wire extenders 3. Chime adapter (integrate with your existing home bell chime) 4. Wire connectors 5. Mountain plates and a wedge to change viewing angle (20°) 6. Screws & Drywall anchors I've always had a preference for wired smart doorbells given the convenience factor of not having to pull off to recharge. Most also have improved monitoring and image quality as the logic isn't set to conserve power. One thing to note is that with any smart wifi-centric doorbell, you need to have a good internet signal to have it running. Oftentimes, the doorbell is an afterthought so having something like a mesh network to provide full home coverage helps ease the headache of setting one of these up. It's important to note that this is intended to be used with a proper wired connection (16 to 24 Volts AC, 10 VA min) - there is no battery in the doorbell camera! Some smart doorbells have the option to be used wired or battery but this is device is not one of those. The doorbell camera has a solid build (just under 1 lb). The camera component has a 5MP sensor that can shoot videos at 1920x1080 (1080p HDR video) at up to 30 FPS. This sounds good on paper but the actual video quality can take some time to actually show up in the app properly. Generally speaking, the user experience with the camera is probably its greatest downfall- when you open the app, it takes a bit of time for the video to pop up and can be a bit grainy at first before the picture quality really kicks in. I don’t know if this is just my wireless connection on my phone or what but it’s not GREAT. On top of that I know that once this 30-day trial is over, I won’t have ANY videos available to me without the subscription package- other doorbells that I’ve used at least have up to one-day’s worth of video recordings locally stored on the device. Regardless of the lighting and time of day, I’d say the picture quality is pretty good and the black and white infrared footage at nighttime is also sufficient to make out different objects easily. Temperature limits for this device can go from -13°F to 113°F. It’s also IP65 rated for regular water and dust resistance. One nice feature is the ability to modify detection zones to exclude the high-traffic areas (like a busy street or a public parking area) so you’re not constantly getting pinged for randoms beyond your property limits – limit can be set to as close at 10 ft up to ~30 ft. There’s also a zoom function but I didn’t bother messing with that setting as I’d like to see everything. There’s an interesting SIREN button, which you can activate remotely as a “just in case” feature, which I really appreciate. Another fun feature is that this doorbell camera integrates with Ecobee thermostats so you can use them as a screen- unfortunately, I don’t use an Ecobee thermostat so I couldn’t check this feature. I think I’d usually end up using my phone or AppleTV anyway so it’s not a necessary accessory. This system integrates with HomeKit just fine but it’s not yet fully integrated enough to utilize Apple HomeKit Secure Video (utilizing iCloud to store videos). This just means that you will very much need to pay for Ecobee’s subscription service which is VERY much needed to use this device to any reasonable level of functionality. There’s no onboard storage so, without a plan, you only get snapshots after the 30-day trial period. Minimally, you’d want to go for their Standard plan which is $50/yr or $5/mo. It’s not much but I hate that it’s another terrible subscription service that you have to pay for. The heavy reliance on the subscription plan without current (Oct 2023) integration into HomeKit Secure Video is why I gave it the 3/5 stars.

The Ecobee Smart Video Doorbell is a standout device that has delivered on both functionality and aesthetics, and I'm happy to add another Ecobee device to the house. Its attractive, in style and avoids feeling flimsy or cheap. The installation process was very straightforward, taking about 45 minutes from start to finish. As expected with having installed other Ecobee products, the app effectively guided me through each step and made the setup process incredibly intuitive and easy to follow. One of the exceptional features of this doorbell, and probably most important, is its image quality. The camera captures crisp and clear photos, and every detail is visible, both day and night. Video looks great as well. If you have an Ecobee Smart Thermostat Premium, you can pull up a live view of the doorbell, but I personally find it easier to pull it up from my phone. I also feel the need to mention that the timing of image capture is spot-on, capturing images precisely when needed when someone approaches the door. I did encounter some issues when it came to accurately detecting packages even with the setting available and on, which, unfortunately, never seemed to work as intended. I don't like that this feature is behind a paywall, either. I'm happy to see features such as activity zone setup, detection range which wasn't a feature on my last doorbell, and smart focus. It's nice to have activity zone set up to not go off every time a car drives down the street. Despite the package detection hiccup, the Ecobee Smart Video Doorbell has simply been an overall joy to have. It adds a layer of security and convenience that my family likes having. The ability to monitor the doorstep remotely and respond if away has been invaluable. While there's a little room for improvement in the package detection feature, the device's overall performance and reliability should absolutely make it a worthwhile addition to any home security setup, especially to any existing Ecobee ecosystem.

Works great, clear video, but I liked the app for our last one better.

When I heard that Ecobee was releasing a doorbell I was incredibly excited. I am huge fan of their thermostats and have one for each zone of my home. I've also bought them as gifts for other members of my family. Even my parents, who are intimidated by any technology beyond that of the days of flip phones find them easy to use. Maybe it's that I set my expectations too high for a brand new product when I started with the thermostats in the third generation. Maybe it's that I'm a little confused by the route they chose to go with the feature set. I not sure. I just know that for 1080P, I find the image quality a bit lacking as compared to other video doorbells I've owned that are also 1080P. It's not bad by any means though, and I think most people would be perfectly happy with it. I'm also not thrilled that I can't do 100% offline recording like with other products I've owned. Or at the very least Homekit Secure Video. There are those of us that are not really interested in adding ANOTHER subscription service to our already cluttered mix. Homekit compatibility to use Homepods a chimes or view the feed on my Apple TV is nice, but I don't really care about that so much. I'm hoping a future software update will enable Homekit Secure Video. Overall, if you don't care at all about Homekit compatibility or needing a subscription to really take advantage of the best features, then this is a solid option. I wouldn't go so far as to say I would recommend against buying it, but at this time I wouldn't go out of my way to either.

Absolutely no issues. Works as advertised. I am thrilled with the integration of the Ecobee line. Went from a competitor product to this and the amount of irrelevant notifications has reduced by almost 100%!

Perfect sight. Got it to match my thermostat. It’s great

For apple users its lacking homekit secure video which I believe is a really useful feature!

It either hardly records any events or gives you constant notifications, while still missing major events. Trying to zoom is incredibly slow. It is almost as if it is trying to zoom a telescopic lense rha has to physically move but isn’t. It seems like the worlds dumbest idea for a neat “feature”. It also frequently takes almost a minute to load. So if someone rings the doorbell and you want ti respond you had better hope they are patient otherwise they will probably leave before you can even see who was there

Average Doorbell at Best. I just upgraded our thermostat and went with Ecobee. I decided to do the doorbell as well, kind of as a pair. BIG mistake. I had a Blink doorbell prior to this and while it wasn't broken, I decided to upgrade anyway. This is slow resounding. Slow connecting. I have solid WiFi inside and out. Simply because of all of the work that went in to the installation, I am giving this a couple of days before I decide if it's going back or not. I am definitely leaving towards yes.

Notifications are very slow. The live feed in the app also takes 3-5 seconds to load. HKSV support solves both these issues as well as some other like no face recognition. But alas, no HKSV support. The thermostat integration is neat but not worth the hassle of the a slow notifications and live stream loading.