Customer Ratings & Reviews

The best helps for my house!! I didn’t know about this machine before ! Is the best that I can get for my house and is the big help for everybody!

I think I got a good deal for the features this robot is offering and the sales price, is very competitive. My only complaint is the all. It’s turning off very often and it needs a restart. I think they should do an update or something because it’s really annoying.

Great addition to my home! Leaves the floors spotless. The software is easy to use. I set the program and let the magic happen!

The big tanks was good. It malfunctioned and did a lot of circles and the same path. It did mop for as good as a robot can do would not trust it on carpet or rug, mopping pads did not go up high enough would not recommend. 

Great product. I love it. Excellent. Clean all the house. My house looks very clean.

Very good excellent have done nice job I really like

This is an amazing vacuum. The scheduled cleaning is a lifesaver.

I love how this item works, it was super easy to set up, we had tried different settings but there is a lot to learn.

Worked really well at the beginning but 3 months down the road the station has stopped its self cleaning feature and no longer mops. Have contacted ecovacs and they are fixing under 1 year warranty free of charge

Amazing and very thorough. The mopping and vacuum together work amazing together.

Love this Robot it keeps my house clean and so easy to use. Named mine Buddy’s Toy.

Working great I love the mopping it scrubs the floor as it vacuums.

It’s a great vacuum and mop. No issues with it. Would definitely recommend

This thing is such a disappointment. It gets stuck on the thresholds between my rooms, even with the mop pads removed, even though they are no higher than the height they claim to be able to navigate. I measured! They are .75 inches high. It successfully makes its way over the threshold into my kitchen maybe 5% of the time. I’ve tried having it clean one room at a time, by carrying it over the thresholds, but it doesn’t accurately separate my rooms so it gets stuck on the threshold anyways. I’ve edited the map multiple times to redraw the lines between rooms (I have an open floor plan) but the line doesn’t actually land where you tell it to, so the stupid thing gets stuck on the threshold anyways. Tonight I used it for the first time in a couple of weeks because I’ve had work being done on my bathroom and the crew has been making a mess. I emptied the dirty water tank and added some of the Ecovacs brand cleaning solution to a fresh tank of water. Then I manually put it in my kitchen and added a virtual boundary for the threshold since the mapping hasn’t been working to avoid it. I instructed it to mop. After a few minutes I realized it was dry mopping the floor, the pads weren’t wet. I just carried it back to the living room, where the base is, thinking it needed to wash the pads and couldn't because of the virtual boundary. Started a new cleaning session just a couple feet away from the base and it started dry mopping again. I can’t believe I paid $700 for this thing. It folds up the edges of my ruggable when it vacuums, and is just not good at anything it does. So disappointing.

Working great!!!! high quality product at a reasonable price

I like how it works but I couldn't get the connection with my cell phone.

Purchased this product had it 3 days and had to send it in for repairs. Finally got it back. And even though I sent in a unit that was still brand new. With no scratches or damage. That is not what we got back. The unit is all scratched and looks like is used. I contacted the company about it and was basically told it wasn’t their issue and I would need to contact Best Buy and return it. My issue is Best Buy didn’t screw up eco acts did. I would not recommend buying this brand. Poor customer service and now I’m stuck with an ugly looking vacuum that is an eyesore now in my house.

This vacuum cleaner is an only bright spot in my life at this stage.

Amazing vacuum working all the time with this vacuum

Great robot, the app sucks but its managable. 1234