Customer Ratings & Reviews

Hi JamesU. Thanks for providing feedback regarding your experience with the eero Pro 7 router. I’m sorry to hear that the device isn’t meeting your expectations. After setup eero will optimize to learn the best data paths, identify points of interference, and select the best wifi channels for your network. .This process can take up to a week. If you’re still noticing performance issues after that time, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi Smeik. Thanks for reaching out about your experience with the eero Pro 7 system. I'm sorry to hear that the download speeds haven't met your expectations. I'd recommend adjusting the placement of your eeros to see if that will improve the speeds you get in other areas of the home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877)659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hello! Thank you for providing feedback regarding your experience with the eero Pro 7 system. I am sorry to hear about the connectivity issues you’ve been having. Here are some tips that may remedy your issue: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If your eero signal is showing as strong on your devices, you’ll want to go into your device setting and turn Wi-Fi Calling off and then on again. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi RobertS. Thank you for providing feedback regarding your experience with the eero Pro 7. I'm sorry to hear about your dissatisfaction. Each eero Pro 7 router provides coverage up to 2,000 sq. ft. Depending on the layout of your home and the materials used in its construction, more eeros could be needed. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros on a hard, flat surface. 2. Keep your eeros out in the open. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!

Hi BethB. Thank you for providing feedback about your experience with the eero Pro 7 system. I’m sorry to hear that you’ve repeatedly had to reset your system. Swapping your gateway eero (the one connected to your modem) with another eero on your network can help determine if the issue is network wide. To perform the gateway eero swap, please follow these steps: Determine which eero in your network you would like to swap with the current gateway. Unplug the modem from power. Remove power from the secondary eero that is not connected to the modem. Unplug the current gateway eero from power. Plug the modem into power and wait for it to come online. Connect the replacement gateway to the Modem via ethernet cable. Connect the replacement gateway to power. Connect the original gateway eero to power in the replacement gateway’s previous location. Allow both eeros to boot up and come online. It may take up to 10 minutes for your eero network to come back online as your network assigns the new gateway. If your network goes down again, note which eero(s) went offline and reach out to customer service so that they can further troubleshoot. They can be reached at (877) 659-2347. I hope this helps. Have a great day!

Hi StevenD. Thank you for providing feedback regarding your experience with the eero Pro 7 system. I'm sorry to hear that your system didn't perform as expected. Swapping your gateway eero (the one connected to your modem) with another eero on your network can help determine if the issue is network wide or if it is isolated to a single eero. To perform the gateway eero swap, please follow these steps: Determine which eero in your network you would like to swap with the current gateway. Unplug the modem from power. Remove power from the secondary eero that is not connected to the modem. Unplug the current gateway eero from power. Plug the modem into power and wait for it to come online. Connect the replacement gateway to the Modem via ethernet cable. Connect the replacement gateway to power. Connect the original gateway eero to power in the replacement gateway’s previous location. Allow both eeros to boot up and come online. It may take up to 10 minutes for your eero network to come back online as your network assigns the new gateway. If your network goes down again, note which eero(s) went offline and reach out to customer service so that they can further troubleshoot. They can be reached at (877) 659-2347. I hope this helps. Have a great day!

Hello. Thank you for reaching out about your experience with the eero Pro 7 system. I’m sorry to hear about your dissatisfaction. Strategically placing your eeros is the single most important step you can take to ensure your system provides fast, reliable WiFi to every room in your home. Here are some tips to follow: 1. Place eeros where they can talk to each other. 2. Place eeros on a hard, flat surface. 3. Keep your eeros out in the open. 4. Whenever possible, aim for direct line of sight between eeros. The fewer the walls between your eeros, the better. If this information doesn’t resolve your issue, call eero customer service at (877) 659-2347. They’re available Monday-Sunday 6am-8pm PT. I hope this helps. Have a great day!