Customer Ratings & Reviews

I love my new stove. The only reason for not rating 5 stars is it takes a bit of work to keep the glass clean. I love baking with the convection option cooks faster and better. The slow com option (when placed on high gave me a great slow cook taste fora rack of ribs, but cooked way faster than I expected (3hrs instead of the 6 I expected for Ribs) so you want to keep checking on the food even in slow cook mode. Delivery left much to be desired but customer service offices did make it right. First delivery crew refused to make delivery claiming that stove would not fit but refused to take it out of the box and measure (as I had already measured it in store). I had to go to the warehouse and call customer service to get another crew to deliver. The second crew came days layer abs successfully delivered the stove and it fit perfectly! Customer server center and warehouse staff were excellent and did all they could to make it right.

I got my new Induction range delivered and installed and there was no issues at all. Delivery was on time and the guys were professional and courteous.

Best Buy's third party installer damaged our brand new LG range by scratching the bottom drawer from one end to the other. He also left the range nearly two inches out from the wall after installation. When I asked about moving it closer to the wall, he said it wasn't possible because of the power cord. After insisting that he help me, we were able to move the range closer by simply tucking the power cord in toward the bottom of the range. He then bolted our new LG microwave to our over-range cabinet, but left the old microwave mounting bracket in place. This resulted in the microwave angling downward toward the range at roughly a 10 degree angle. It was also off horizontal level by nearly 2 degrees - leaving it angling down and to the right. He stated he did not have the proper tools to replace the old microwave mounting bracket, but would return Saturday or Sunday (from a Friday appointment). It is now Tuesday afternoon, and he has not returned or called to follow up. To aggravate the experience, the installer actually requested that I sign a form indicating he successfully completed my install. The day of install, I contacted Best Buy immediately after the installer left - with my microwave hanging precariously from our cabinet. I first opened a chat dialogue on Best Buy's website. The chat representative told me to call Best Buy via phone for a resolution, which I did. I then spoke to a Geek Squad representative by phone who assured me the damaged range would be replaced and our microwave install would be completed. He stated a manager would contact me the following day to proceed. A manager did not call me the following day, as promised (And, has never called). So, I called Best Buy again (my third contact). The girl I spoke with listened to me summarize my issue all over again, and then cold-transferred me to an install representative (My fourth contact). The install representative stated she had no record of my previous two phone calls and one chat (3 contacts in total). So, I summarized my situation for a fourth time. The representative scheduled a reinstallation appointment for the microwave and told me the damaged range would be addressed by the local store directly. I have not yet received any word from the store about a replacement, any confirmation of my reinstallation appointment, any confirmation of my four separate customer services contacts, or any follow-up communication from Best Buy whatsoever. Further, the tentative reinstallation appointment will mean a full week of having our new microwave hanging insecurely from our over-range cabinet. I have done business with Best Buy for many years. It was a natural choice to purchase my new appliances from them, based on my positive experiences over the years. However, this debacle has wiped away all of that positive history. Hands down, this was the worst installation experience, worst customer service experience, and most disappointing purchase experience I have ever had. My relationship with Best Buy is now scheduled for termination.

Very informative, very professional, and made everything plum & level.

The guys did an excellent job!....................

Excellent installers! These guys not only knew what they were doing but they were extremely pleasant while doing it! Very helpful and informative!

They did a great job. Friendly service and helped me out with a cord issue I had.

My install was completed in a timely manner once they arrived. The stove was installed with the anti tip brackets. This is important to prevent injuries. I am very pleased with the outcome. Looks great!

BestBuy installers called ahead to ask if they could come earlier than scheduled. We said "yes" and they arrived within 30 minutes. They lost no time in unloading the new range, unpacking it, fitting the new Power cord and getting it ready for installation. When this was completed all that was left to do was to remove the old range and slide the new one into place. Altogether a quick and efficient operation that merits a 5 star rating

The product is as described although delivery was a long time. The installation was quick and professional after I had my outlets corrected despite the installers not explaining how the stove operates. I went online to educate myself on settings and cooking, I will return to rate the stove when I have opportunity to cook on it

Excellent job. They installed my range very well and fast.

Nice but would not buy again you can find something better

The installation reps were professional, quick and thorough

The installation was ok and quick we had no issues

I like this product. It's easy to use, it's beautiful, and easy to clean. I didn't give it 5 stars because we received it with a tiny chip in the corner of the cook top.

The installation went fast and smoothly. It could have been centered in the space better. I am satisfied. The men were very nice and clean.

The best service ever. The GEEK squad guys did a excellent job

Fast installation and able to tell me a little bit about its features.

They installed the range. Got it all ready for me to cook and showed me all the features and how to take care of it.

The stove we ordered arrived at our condo warped on one side, but the delivery guys were great pointing it out and telling us that we could call Best Buy and get a small gift card to cover the damage. The delivery guys were extremely professional and did a fantastic job with the installation. I docked the one star for the warped stove, but all in all, still very happy with the purchase and the work the delivery guys did.