Customer Ratings & Reviews

Purchased this along with a new Dryer at the Marysville, WA. Location. At the same time I also purchased a new oven. I bought both at the same time along with an Installation of both AND a haul away of the old dryer and oven. This was to to be done on the same day and I made double sure right there that it was in the contract/receipt of purchase, since I had to may sure someone was home at that specific date for the delivery/install/haul away. Well, on the day that all of this was supposed to happen the delivery drivers dropped off the oven/dryer in the garage. When asked about the install and haul away, they said they didn't know about that, and drove off, leaving the new oven/dryer in the garage. Of course I was very upset about this since I had to plan my work week around this one day so this could all get done at the SAME time as I PAID for in the contract. I immediately called Best Buy, was shuffed around to 5 (Yes actually 5) different people, got two different case numbers, bui not a single person could remedy the situation and/or tell me why the delivery team could NOT do the install/haul away as contracted, or even tell me when the install/haul away could be done. Even more frustrated with the whole situation, I physically went back to the Marysville WA Best Buy the next day. I asked to speak with a manager and was introduced to Supervisor Jackie T. This is where my experience was completely turned around to the 5 ⭐⭐⭐⭐⭐ rating. I would give the first install team a 1 ⭐, but Jackie and the actual team that did the install/haul away deserve a 5 star, so in this review, I won't let the first delivery drivers ruin this for them. Jackie was professional and followed up immediately by setting up a new date for the installation any haul away of the old oven/dryer. The new date was 8 days away, but she said she would follow through with me in the next couple of days and do her best to get a sooner appointment. True to her word, she efficiently followed through via my email and got me an appointment two days away. I really appreciated her follow through in fixing this delema. On the day of the install/haul away the team of Devein and Jamal did the job. You should be so lucky if you get these two! Very effiecient, hard working, they did a fantastic job at the install and haul away of the old oven/dryer. They were very fast and cleaned up the area in a snap! Overall, I am very pleased with the follow they of Jackie, Jamal and Devein. Thank you very much for correcting what could have been a disaster. Craig

Installation of my new induction range was done quickly and professionally.

Team Samsung!!! Best quality out there! I love it!

Excellent job. They installed my range very well and fast.

The product is as described although delivery was a long time. The installation was quick and professional after I had my outlets corrected despite the installers not explaining how the stove operates. I went online to educate myself on settings and cooking, I will return to rate the stove when I have opportunity to cook on it

Install was very well done. Careful, polite. On time and made sure it worked before they left. Great job.

Did what was expected, installed and left. nice guys

Everything went very smoothly, technician was on time, polite and friendly and love my new stove

BestBuy installers called ahead to ask if they could come earlier than scheduled. We said "yes" and they arrived within 30 minutes. They lost no time in unloading the new range, unpacking it, fitting the new Power cord and getting it ready for installation. When this was completed all that was left to do was to remove the old range and slide the new one into place. Altogether a quick and efficient operation that merits a 5 star rating

The installation reps were professional, quick and thorough

Best Buy's third party installer damaged our brand new LG range by scratching the bottom drawer from one end to the other. He also left the range nearly two inches out from the wall after installation. When I asked about moving it closer to the wall, he said it wasn't possible because of the power cord. After insisting that he help me, we were able to move the range closer by simply tucking the power cord in toward the bottom of the range. He then bolted our new LG microwave to our over-range cabinet, but left the old microwave mounting bracket in place. This resulted in the microwave angling downward toward the range at roughly a 10 degree angle. It was also off horizontal level by nearly 2 degrees - leaving it angling down and to the right. He stated he did not have the proper tools to replace the old microwave mounting bracket, but would return Saturday or Sunday (from a Friday appointment). It is now Tuesday afternoon, and he has not returned or called to follow up. To aggravate the experience, the installer actually requested that I sign a form indicating he successfully completed my install. The day of install, I contacted Best Buy immediately after the installer left - with my microwave hanging precariously from our cabinet. I first opened a chat dialogue on Best Buy's website. The chat representative told me to call Best Buy via phone for a resolution, which I did. I then spoke to a Geek Squad representative by phone who assured me the damaged range would be replaced and our microwave install would be completed. He stated a manager would contact me the following day to proceed. A manager did not call me the following day, as promised (And, has never called). So, I called Best Buy again (my third contact). The girl I spoke with listened to me summarize my issue all over again, and then cold-transferred me to an install representative (My fourth contact). The install representative stated she had no record of my previous two phone calls and one chat (3 contacts in total). So, I summarized my situation for a fourth time. The representative scheduled a reinstallation appointment for the microwave and told me the damaged range would be addressed by the local store directly. I have not yet received any word from the store about a replacement, any confirmation of my reinstallation appointment, any confirmation of my four separate customer services contacts, or any follow-up communication from Best Buy whatsoever. Further, the tentative reinstallation appointment will mean a full week of having our new microwave hanging insecurely from our over-range cabinet. I have done business with Best Buy for many years. It was a natural choice to purchase my new appliances from them, based on my positive experiences over the years. However, this debacle has wiped away all of that positive history. Hands down, this was the worst installation experience, worst customer service experience, and most disappointing purchase experience I have ever had. My relationship with Best Buy is now scheduled for termination.

My install was completed in a timely manner once they arrived. The stove was installed with the anti tip brackets. This is important to prevent injuries. I am very pleased with the outcome. Looks great!

We like this product better than the glass top. It heats up nice and quickly

The team did an excellent job. They made sure to make us aware of the pre-heat cycle.

The installation of my range was handled with expertise and care. Old range was removed, new cord installed on new range, new anti tip bracket installed, range plugged in, pushed into place, and leveled. They cleaned up afterwards and made sure i knew how to use the controls.

The first installers (3rd Party) did not input Corrine refused to level the range. Upon insistence they did it. They refused to remove the plastic price label stuck on the oven door. We couldn’t use it till the Best Buy squad member came and removed and tested the installation.

Lg stove electric range installation. Men took out old stove. The new stove they unpacked it outside were very careful when bringing it in and setting it place. They went over a few instructions, but we didn't need much because it was similar to the stove we were getting rid of. So we were all good.

Fast installation and able to tell me a little bit about its features.

Very competent and polite youngish men - know their stuff - did an excellent job.

Did not bring their own tools. Had to supply them with a level to make sure that the range was not off. They did not correct issues until I pointed them out. Range was covered in white dots, which they claimed was from packaging. Ok I get that. But why not wipe it down in the first place?