Customer Ratings & Reviews

I ordered a complete new Samsung kitchen. To be delivered the middle of Dec. The store experience was a fiasco but that’s another story. All appliances arrived fine but the stove— it was crushed. A new one came 2 weeks later but they delivery peopl didn’t know what they were doing. They left tape wrapped around the stove that had to come off before it was put into place. They didn’t balance it,it was left 8 inches from the walls and almost 2 inches above the counters. The delivery people didn’t have a clue! Another 2 weeks for the he “guy” to come. They promise me he’ll take care of it. He had no idea why he was here. He thought he was taking measurements. He was nice and actually fixed the problem. I was happy & finished! Until……A burner got hazy from underneath and it was a defect. A replacement was ordered and I knew there were some dents in the back of the stove, but when they pulled the stove out I saw how bad it was. I called and arranged for a new stove. The swap out started out smoothly. They take out the defective one and bring in the new one.I ask them to lower it & balance. He said they are automatically balanced. I got out my balance ( he didn’t have one) only one team had had one )it and the team leader got angry when I showed him it was crooked and then went crazy! He decided he was leaving without the job being complete ( 2nd person & 2nd time for this stove).( Who hires these people?) He leaves the stove wobbling on the cord , sticking out from the wall and unlevel. I ran after him in utter confusion. I told him he wasn’t finished. He said he was and he was calling the police. At that point, I knew he was crazy and wanted the police there & encouraged him to call. They hopped into the truck & left still yelling out the window. He was getting scary! Another team had to come 2 days later to get the stove off the line, lower it, push it back, & level it. So much of my time wasted waiting for people to do what should have been done correctly. These people come into your home and really need to be trained better. I can see someone getting hurt. He was not stable. I was just grateful he was shouting in the street and not in my home! HOW RIDICULOUS THAT THIS COULDN'T HAVE BEEN DONE ON THE FIRST DELIVERY!

The guys that came to install my range we professional, courteous and so knowledgeable. They let us know when the were on their way and they took so much care while installing the range to make sure it was perfectly placed and just how I wanted it. Will be having all my future appliances purchased and installed by best buy.

Our stove was delivered on a rainy Saturday morning and I was ready to deal with a crew that wasn't really into the job. I was very pleasantly surprised. The team was courteous, helpful, polite and meticulous in the process of getting the range into the house and properly installed, while cleaning up behind themselves every step of the way. They wanted it to be perfect, and it was!

The delivery was on time. Mr. Julio and Mr. Marco were both very polite, respectful and with a good sense of humor. They made sure the equipment was in working order and cleaned up after themselves. Good experience!

I don't know this is review for installation or the product. I am writing about the installation. This was my 2nd delivery on same item. What a difference. Last delivery crew swayed me not to put bracket saying it was sales pitch. Then they dropped my old unit carrying out to garage. However, today's crew insist we have to install the bracket, and was much more professional then the 1st delivery crew. The reason I am not giving 5 stars, because they have to rush out they didn't clean from original box and didn't took out the film. But today's crew was 100% improvement from 1st guys. If this was for product. I would choose different brand than Whirlpool because I could see poor quality on the material they used. Like gasket, and some of the welding works. I think Best Buy is good but the product was poor.

Fast and great customer service,installed my equipement without getting demange and answered all my questions

Geek Squad did a great job installing the range. Wasn't quick but he wanted it right and there was an issue with the bracket which keeps the range from tipping over. Squad were polite and friendly and even allowed grandson to to take all of the bubble wrap! LOL!

The way our condo was originally constructed, the location for the range was difficult. The original installation crew was unable to get the range installed and stated that they would need a four-man crew to lift the range into place. However, the man-crew that arrived to solve the installation issue, assessed the situation and canceled the second two-man crew and very smartly and deftly slipped the range into place and completely solved the situation to the benefit of Best Buy and me. Since the installation, the range has operated perfectly. It is notable that the two installers worked together to solve the problem in a very creative and thoughtful manner. I was impressed.

I know I live in south Florida and spanish is one of the main languages but its kinda frustrating when you have someone come to your home to do an install and can't really speak english. The installers had an issue leveling the slide in stove. I saw them struggle but they just spoke spanish to each other and didn't bother to let me know that the issue was that one of the legs on the stove wouldn't unscrew. They just made it look like they installed it and left. Once I started using the stove I realized what the issue was. But didn't want to call it in and go thru the whole hassel and waiting again. So I simply have some extra cork flooring folded and wedged under the leg and its fine. It just would have been nice to have the installers be able to communicate with customer.

The best 3rd Party Install Guys...Best Buy was unable to deliver however, these guys were the best. They were knowledgeable, professional and very polite. I love that they clean up after themselves too.

Best Buy has it covered excellent fit and the unit works great would highly recommend

Did what was expected, installed and left. nice guys

love the stove! the delivery men were great!!!! didn’t have any problems. they were nice and helpful!

The delivery was early in the day and within the scheduled window. Installation was pretty much flawless. Team shared a tip on staying Windex to help ease in moving my stove for cleaning which was good to know.

The two that came to convert my electric to a plug in and install my over the counter microwave were on time, explained what they were doing and did it within an hour. Cleaned up and went over the microwave with me. I only wish they were the same ones for my stove and fridge.. I’d give them a 6 if I could.

They were fast and did a nice job. Installed the range in less than 5 minutes. Nice people!

Awesome service and quick easy installation. Leave it to the pros

Normal installation and works great. It is worth the money.

The men who installed my new range were professional, personable, friendly. I would be happy to have them in my home again.

Overall product is very good. I like that the WiFi feature lets me know when the burners or oven is being used and the air fryer works really well also. The only down side to it is that when the burners are in use there are no lights to indicate which burner is still hot or in use. But overall very good product