Customer Ratings & Reviews
- Model:
- V11H978020
- SKU:
- 6444702
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Pro EX9240 projector's picture quality, brightness, and ease of setup. Many also appreciate its wireless connectivity and the multiple input options, including HDMI. While some users noted the fan can be audible, the overall positive feedback highlights its value for home theater use. The projector's lightweight design and reasonable price point are also frequently praised.
This summary was generated by AI based on customer reviews.
Great Performance — But Disappointed with Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Epson Pro EX9240 delivered an excellent viewing experience while it worked — vibrant picture quality, sharp resolution, and easy wireless connectivity made it a go-to for presentations and movie nights. Setup was smooth, and I appreciated the portability and clarity of the 3LCD projection. However, I was extremely disappointed when the projector stopped working in less than a year. I took it to the store expecting help under the Member Plus warranty, only to be told that the warranty wasn’t added to my purchase, even though I believed it had been. This left me unable to get it repaired or claim support through the extended coverage. It’s frustrating when a high-quality product like this fails unexpectedly, and there’s no way to resolve it due to an oversight during purchase. I recommend double-checking your warranty at the time of billing, as I unfortunately learned this the hard way. I am still figuring out how to get this worked
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Murali, thanks for taking the time to post a review. We are sorry to hear you aren’t completely satisfied. Your Epson Pro EX9240 includes a 1- year limited warranty, plus free technical support for the life of your product. If you need help, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Joseph – The Epson Team.
- Pros mentioned:Picture quality, Wireless connectivity
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture but the installation was/is not user friendly. We bought this for our church. We mounted it on the ceiling. We could not get it to sync with our computer and when it did, it blinked off an on. The geek squad were not able to help us with the install. We finally was able to connect through wifi but we could not have more than one monitor connected to display our slides for service. One Sunday the projector disconnected from the computer and could not be detected by the app. We had to reset the whole projector. Not happy.
No, I would not recommend this to a friend - Pros mentioned:Wireless connectivity
Projector and Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the Epson Wireless Projector and also had Best Buy to install. The people were nice and friendly, but it took 4 visits to get the projector installed and it's still not quite right. We also are still trying to figure out how to properly work the projector.
No, I would not recommend this to a friend Projector
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Projector bulb lasted a little over a year. When replacing bulb, a prompt to see epson service center appeared. Projector was un-repairable
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great projector awful service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Actually the projector is quite good. Great picture quality. However, ours died in 2 uses. Just a couple of weeks. I tried to return to store and they refused to accept it. Had to go through Epson. The only reason to shop at Best Buy is to get some level of service. Epson to their credit sent one next day. You get better service from Amazon or Epson direct. Don’t waste your time shopping at Bestbuy.
I would recommend this to a friendBrand response from Epson
Posted .Hi EuanA, Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Regards, Joseph – The Epson Team.
No audio out option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The last Epson I bout I paid the same amount and it had an audio out . Bought this one for 900 and no audio out ….. why would you make a projector without and audio out option .
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Pinky, we're sorry about your disappointing experience with the EX9240 projector. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Projectors/EX-Series/Epson-Pro-EX9240/s/SPT_V11H978020#questions. Additionally, your projector includes a 1-year Limited Warranty, plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need assistance.
Sincerely, Sam - The Epson Team.