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FreedomPop - 12-Month Prepaid Plan LTE 3-in-1 SIM Card Kit-Front_Standard

Customer rating

Rating 4 out of 5 stars with 81 reviews

81%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 81 Reviews
  • Rating: 3 out of 5 stars

    Fine if you use Google Voice/Hangouts

    Posted
    Smitty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this because I am almost exclusively on wifi, so I do not even come close to using 1G a month. I decided that since the price for 1 year of service was cheaper than one month with most companies, it was worth a try. Things to know: If you want to keep your old cell phone number it costs extra. So I chose not to keep my old number. FreedomPop requires you to use their app for making phone calls and texting. The app sucks. Most of the time, it will not even open -- just shows that it is endlessly loading. I did use it once to call a friend. There was an awful sound/noise interference/echoing, plus we were disconnected or I lost the ability to hear her several times. The solution is to get a free phone number from Google Voice and use Google Voice/Hangouts/and Hangouts Dialer for all calls and texts instead of the phone number and app provided by FreedomPop. It probably uses some small amount of data that way but there have been no technical or quality issues to deal with. (I have 12 days left in this month and still have 936 MB left, so I'm not concerned.) I am glad I did not pay to keep my old number, only to not be able to use it due to the malfunctioning crappy Freedompop app. I think if you want to keep your old number it would be smarter to pay to port it to Google Voice instead. I had no issues with installing the SIM. My LG G6 is both GSM and CDMA. Because I did not pay for transferring my phone number, I did not have to provide my credit card number so I don't anticipate any way to be billed for charges I did not authorize or for more data that I don't want like some people have complained about.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fantastic deal if you're careful

    Posted
    rickster75

    I've been a Freedompop subscriber for over two years now. They originally sold service on Sprint's network and we definitely saw issues related to the footprint of the service. The new LTE sims use AT&T's network that provides service over a much larger area. It really is 1Gbps of data and unlimited text and talk. The catch is that the voice and text are technically Voice over IP. If you're at home, your voice and texts will go over your wifi (and the quality is dependent on your home network's speed). I've got 30Mbps cable modem and get Fantastic quality at home. You should be fine with even a DSL connection through. When you're not at home or on wifi, those calls go over AT&T's network and have been great quality so far. I have found that on an iPhone, I get a better experience on my Freedompop phone using Hangouts and Google voice instead of the built in app. Hangouts integrates well with iOS and calls look/feel like normal phone calls. The problem with Hangouts is that your calls will count against your data (where they don't if you're using the Freedompop app). Freedompop has this integration with Android but is still working on it with iPhone. Be careful and read everything carefully when you work with Freedompop. They are still considering their service "Beta" and their tech support is not the greatest, but the price is incredible. I use this service for 3 of my 4 kids' phones.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for non-streamers

    Posted
    bzm3j81
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got the FreedomPop free service previously for an old work phone. It worked great for what I needed it for. I didn't know about this 12 month prepaid plan otherwise I would have tried it out. So when it came time for me to pick up a cell phone + plan for my dad, I jumped on this. I've paired up this plan with a Moto G5S Plus. An affordable unlocked phone with 64 GB of storage and 4 GB of RAM. The phone itself is quite responsive, and I figure will keep him running for a while as apps demand more resources. FreedomPop is served by AT&T in my area and it's been great. I went into the settings to make sure to notify my dad when he approaches 900 MB and turn off data as it gets closer to 1 GB. It's enough to get his emails and run some apps. He's not going to be streaming any content and if he is, he can do it over wifi when he's home. I was however, slightly frustrated with the setup process. The setup is all done online, which isn't a problem. The problem was finding an available phone number to choose from. I searched all the area codes near me and across the states of Michigan, Ohio, Indiana, Illinois, Iowa, and Wisconsin. None were available at the time, so I ended up with a phone number in Nevada. I'm sure I can change it later, but it was a frustrating part of the experience. I believe over time that FreedomPop purchases blocks of phone numbers as they become available, but at the time I couldn't find one easily. If this is still around when my kids need phones, I'll likely turn to this plan.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay Far Away Far Far Away!

    Posted
    Tristan

    I needed a second cell and recently bought a Nokia 6.1 on sale. One of this phones features is Dual Sim! I have cricket wireless (AT&T) on sim 1, no more contracts for me!! and figured I would try freedom pop on sim 2, at $5/month to have another line, it's a no-brainer right? NOPE!! Well to be fair Maybe... if you could actually get it to activate!! Okay then, time to call support. Well it's Overseas support and they are rude, one even hung up on me!! After 3 attempts and 45 minutes later I'm told my phone is not compatible! Printed right on the front in big bold letters (use with any gsm smartphone) Mentioned that to the rep and was asked if i read the little black print at the bottom (compatible with most phones) LOL. As far as the service goes I'm not sure, didn't get that far!! However I can tell you customer service is horrible and all 3 reps was steady trying to up-sale me the whole time I was looking for support. My advice to you is make sure your phone is compatible prior to purchase NO REFUNDS. Feels like I threw a $20 bill in the trash. My advice... Stay Far Away Far Far Away!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for light data users and the tech savvy

    Posted
    BestBuyShopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I use my Google Hangouts number on my phone, so I am not reliant on the FreedomPop systems--they just provide cheap access to the AT&T mobile data network for me. Also, if you are a light user of data (mostly texting, voice, and email, and if you are usually connected to wifi for heavy download usage), this is an amazing deal. Otherwise, FreedomPop will get you with charges for everything from voice mail to going near (not over) your monthly data allotment. The customer service is terrible, so don't expect to call customer service and get help--there are Internet forums that have limited usefulness, but again, you'll need to be at least somewhat tech savvy to rely on Internet forums as a main support system. So: Use Google Hangouts for free texting, voice mail and calling over the access provided by this great deal (and don't use too much data!), and you will be very happy.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Fast S+H,GREAT Price! Horrible Freedompop Service!

    Posted
    IWonder
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Best Buy = ZERO Complaints so far. FreedomPop =1000 Complaints so far! It's been over a week since I got this sim card. I activated the same day it came, Sat. 9/1. As of today, 9/10 I still have ZERO Cell Service from FreedomPop!! Their customer service and tech support are the absolute WORST EVER! I've done everything they've told me to do, 5 X Now! Each time a different rep had me do something different claiming the previous rep gave me the wrong setup info. The site says the sim is activated but again, I STILL HAVE NO CELL SERVICE! No talk, No text, No data! Just 2 different FreedomPop apps loaded on my phone, and Neither of them work! (Because the Reps and Tech Support can't decide which one is correct for my phone/area!) If I ever get the service working I certainly hope it's better than the service and support I've received so far!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    If you only need the basics..

    Posted
    uli2000
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    While I haven't activated this sim yet, I have a couple of other Freedompop lines. The LTE sims use AT&T, and the coverage in my area is very good, though AT&T doesn't have LTE in my area like Verizon and T-Mobile do. The calls and texts have to go thru the Freedompop app vs. the normal apps on your phone. I find on the sim I have in an iPhone its easy to use and is ok, but for Android, the interface is clunky and hard to use. Freedompop used to let you earn another 500mb of free data but recently lowered that to 50mb, not even noticible. While you get "unlimited" calls and texts, including voicemail and MMS/picture messages (the free Freedompop plans dont include these), Freedompop will nickle and dime you for every other thing, including support. If you don't pay them for premium support, I hope you don't have a problem as your choice is their community forums only.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This is real!

    Posted
    agalvan
    • My Best Buy® Elite MemberElite Member

    $50? For a years worth of service? On AT&T's network? This is real! You get unlimited talk and text + 1Gb of service every month. What's the catch? You will have to pay extra for premium services like voice mail, roll over data, and other features. The voice and text services are through their app, where you can also access your account features. Also, you only have 1Gb per month. If you go over, you can either have your data topped off automatically, or you can pay for safety mode to disable your data when finished. I have been using FreedomPop for years, and this is the best product I have seen from them.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Value for Money and best backup phone

    Posted
    MGRFAN

    FreedomPop supports Wi-Fi Calling, a feature that allows you to make calls and send texts over Wi-Fi. It's handy if you're using the carrier's free service with its caps on texts and talk time, as you'll be able to use Wi-Fi for a lot of your calling and texting needs. Other special features include mobile hotspot support. FreedomPop also features rollover data, in which up to 500MB per month of unused data can carry over to the next month. Rollover costs $3.99 per month, but another option, Rollover Plus, costs $6.99 and lets you carry over up to 1GB of data. Your unused data doesn't expire, though you are capped at storing 20GB for the standard Rollover plan and 40GB for Rollover Plus. You can also earn data by referring friends to FreedomPop.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    good for secondary

    Posted
    miro

    After using Freedompop SIM over 2 yrs, I switched to pre-paid LTE plan w/ a premier service option. Now I can send and receive media files as well as voice mail etc. New SIM is using ATT LTE network better than before. When I travel to NE and IA, ATT has better coverage. Choosing data rollover service is a better option. Remember this is STILL BETA service as the company said. My complain is that I cannot save downloaded media. I can only watch photos on my phone screen, and that is it. One more, I suspect calling and text feature still consume the allowed data. But I just pay cheaper cheaper cost annually, not monthly than big wireless company.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Price

    Posted
    JulieWen

    I've been using FreedomPop's basic free plan for over a year. Lately my data usage increased. Then I found this sim card. This is the best price so far I've seen for unlimited talk/text and 1GB data/month. One needs FreedomPop's app to make/receive calls and send/receive texts via wifi or data. AT&T's coverage is pretty good. So far I do not have major issue with making/receiving calls. Actually I like the app. Since there's no cellular signal in my office building, people have to go out to make a phone call using their cell phones. But I can make/receive calls through FreedomPop's app via wifi. I'm a very satisfied user. Also bought the sim cards for my family members.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Prepaid Card

    Posted
    SaiL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the Freedom pop prepaid card through bestbuy.com, received it on time and have been using it for about a month. It serves the purpose well for under 5$ per month. The only catch is, freedom pop is VOIP based which means you need to install an app and use it to make/receive calls or messages. The only reason I didnt give 5 star is, the plan includes 1 GB data per month and unlimited calling/texting but what I noticed is, data is consumed when on call/text which makes me wonder if I hit 1 GB data on any given month, will I have the ability to continue making calls/text which is supposed to be unlimited.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Works as advertised, BUT

    Posted
    Alexs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The sign in and activation process works pretty seamless, however their web portal is not great. The problem comes from the payment portion. although this card is pre loaded with 12 month of voice/txt, if you wish to purchase a few GB of data, that can be tricky. I was not able to edit/change or charge any thing. so at the end. if you just need talk and txt. it would work, and hopefully by next year, their payment portal would work or else there is not way to top it off or renew. so as of right now. it is good for dumb phone only.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    The price is great, but

    Posted
    CorgiLover
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Anything and everything you need to get you up and running with Freedompop costs extra. Talking to a service person is extra. Voicemail is extra, transferring you current phone number to new phone is extra if you need help. 75% of anyone will need help! After I paid to have the help they assigned a different phone number to my account. Why? If you want inexpensive service this is great but be prepared to be frustrated before you can be happy.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Can't activate

    Posted
    Eric

    Existing FP user for several years. Tried to activate this 12-month prepaid card, FP activation site shows 3 plans to pick, but my plan/sim is already selected and paid for, what the heck? And after picking it asks for CC number and more money. Call FP for help, she took down all info, but before activating asks for $10. She said it's for activating via this service call, even though there's no way to do online. Very disappointed!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Cheapest cell plan out there

    Posted
    abeNdorg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I picked this up on black Friday so it was even cheaper than usual. The sim grants unlimited text/talk for the year, and 1GB data per month. It can be easy to blow through that data if you are not careful, but a little bit of curating of data usage on ios or android along with wifi usage and this is almost a nearly free cell plan. I have my father on this & recommend to everyone else. Yes, the price is inexpensive, but the coverage and service is good.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simple, easy and less than a cup of coffee...

    Posted
    waazzupppp

    FreedomPop seems too good to be true, and frankly, it really is. You get unlimited talk, text and a GB of data every month for under $5 if you purchase the year in advanced. Now, you do need to keep a card on file with them incase you go over that GB, but if you stay under it, you'll never see a bill in the next 12 months. It's spectacular service on the AT&T network and data speeds are stellar. I'd give it three thumbs up if I could, but since I can't, it's just five stars and a ton of cash in my pocket.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    serious limitations

    Posted
    jimdays
    • My Best Buy® MemberMember

    Be warned. The service does not include voicemail. If you want voicemail, that is about $25/year extra payable only with credit card and be willing to accept automatic billing for items such as data overage. Also, even if you pay for voicemail, you cannot check your voicemail from a landline or friend's phone (because special app must be installed). Imagine in an emergency (like you lost your phone) and you cannot check your messages.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Setup Complex but easy to use

    Posted
    Yongzhi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The correct setup process is 1th, insert the card, and then there is a chance to set apn. 2nd, the official website is activated. Finally, you can download and install freedompop, otherwise the app will report that the phone hardware is not compatible. This is the summary after my attempt. I hope everyone can operate smoothly! By the way, The bestbuy express is very fast! Thank you very much! B est buy !

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love Freedom Pop

    Posted
    Nemo
    • My Best Buy® MemberMember

    I brought it thinking this had to be to good to be true, but to my surprise I was wrong. One sim card that last for one whole and 1 GB of data every month, I tried it out and was in love with it. Since I don't used my phone that much it was perfect match for me. I have recommended it to friends and family who are paying too much for a service that they don't use a lot of data.

    I would recommend this to a friend