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Customer Ratings & Reviews

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Customer reviews

Rating 2.8 out of 5 stars with 78 reviews

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42%
would recommend
to a friend

Customers are saying

Customers are impressed with the easy installation and sleek design of the WiFi Electronic Smart Door Lock. They appreciate that it works with Apple HomeKit, making it easy to integrate into their smart home setup. However, some users have experienced connectivity issues, with the lock occasionally dropping the connection to their phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 78 reviews
  • Rated 5 out of 5 stars

    Love this Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down best lock I have Owned. August Locks are Useless. I would buy another one of these over an August any day of the week.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Deception

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock is easy to install and connect, unfortunately it stopped working within 2 days. the Company's support is off during the weekend and took them 10 days to come back to me due to system issues and difficulties to access their support emails during the period. I returned the product. Too bad, it looked good, worked with Apple Homekit, was working well while it worked and fitted my door.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on sale for $50 and that was way too much after a couple months of used, I feel really bad for anyone that paid $250, the lock is a deadbolt that I used HomeKit to work it and if there’s any issue your just back to a regular deadbolt and believe me it’s more times just a $20 deadbolt than a $250 smart lock, the Friday app is garbage just read the reviews on it, the last update they did was 7 months ago. I email them and will update you later on there response

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good smart lock, but need improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Lock is very easy to set up. Works as expected when the link (blue tooth connectivity) is established Cons: I was able to connect to the bluetooth and wifi on my 3rd or 4th attempt. For large houses, you might not establish the link with the smart lock to operate when you are far from the lock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This lock works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to use the August lock, but continuously had issues with the locket getting jammed. I had a wedge deadbolt so there should not have been any issues with the cylinder not lining up with the hole. It seemed as if that life did not have enough torque to fully close the deadbolt. I have used the Friday lock now for about 6 weeks, and have had no issues at all! This lock also works seamlessly with Apple homekit, and so does the original deadbolt that I have as well (yes, I have to deadbolt on my front door). Now, I just tell Siri to lock or unlock the front door: absolutely hands-free!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Dont have anything else to compair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still trying it out. It was kind of easy to install but not sure about all the features. I'm thinking of getting a different brand to see if it makes a difference

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Better than my kevo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the lock because it works with homekit. Pros: 1. Very stable compared to my kevo 2. Lock updatesquickly after i change the lock/unlock 3. Looks good 4. Easy to install Cons: 1. Looks good and easy to install except i couldn’t tighten the cover all the way because it wouldn’t rotate smoothly. So it’s clipped only on the top side. 2. Homekit took a while to setup correctly. It was recognized and added to homekit fine but didn’t calibrate well. I had to restart the app.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    My hopes were dashed.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If these auto locks did what they said they could...they would be awsome. BUT they DO NOT. Purchased three, but only put one on to see how it went. Well after a couple of weeks, it still would not auto lock half the time or auto open at all Very disappointing, I wanted these to work so bad...maybe down the road they can get them to work

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Nice looking lock, but not functional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale for $50. I thought I was getting a great deal, but quickly found out it wasn’t worth it. After fully charging the battery and following the directions to install the lock didn’t have enough power to turn. Looks nice, but that’s the extent of the lock.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Appearance, Ease of use

    Rated 5 out of 5 stars

    Very cool looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works great really like the look

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pretty design; horrible functionality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From an aesthetic perspective, I think this is the best smart lock on the market. As for the smart portion it might be the dumbest. Initially it worked with some regularity but then it started glitching so that I would press unlock and you would hear it but it wouldn't actually open. At this point in time it doesn't work at all, stating I need to recalibrate after just recalibrating. In the ads it showed the lock automatically locking the door when you leave; this feature never worked. On top of it simple not delivering on the most basic of functions, the ads are a bit misleading as most of the functionality is not available without apple homekit. I hope they update the software to fix these glitches because the design is spot on and I don't want to switch to a clunkier design.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this would work over home wifi, it does not. It is very limited on range and when in range sometimes does not work. I would return it but had to purchase a new dead bolt to go with it so not worth the hassle of returning it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very average product difficult to use so I would not recommend it unless you are techy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So far it does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the greatest but I like that is Siri compatible, wish it will work with other devices

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 4 out of 5 stars

    Smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good but not super reliable with apple HomeKit

    I would recommend this to a friend
  • Cons mentioned:
    App setup

    Rated 1 out of 5 stars

    App not working for Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iOS App does not -tried contacting Friday, they said their servers on down and do not have an ETA. Without the App working, this is just regular lock.....

    No, I would not recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Doesn't work often!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your money on this! Had it working for a short amount of time - would be incredible if it actually worked. Not reliable.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Not Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good but not worth the money. Using it as a regular dead bolt. Works for a day or so then keeps jamming and have to reset it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received today and installed without issue. Seems like a lot of the negative reviews (surprise surprise) were from Apple users. I have an android and so far so good. Simple install and works great.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Lock cannot be programmed for an android phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to program it with a Samsung phone. Did not work. Had to return the phone.

    No, I would not recommend this to a friend
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