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Customer Ratings & Reviews

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Customer reviews

Rating 2.8 out of 5 stars with 78 reviews

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42%
would recommend
to a friend

Customers are saying

Customers are impressed with the easy installation and sleek design of the WiFi Electronic Smart Door Lock. They appreciate that it works with Apple HomeKit, making it easy to integrate into their smart home setup. However, some users have experienced connectivity issues, with the lock occasionally dropping the connection to their phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 78 reviews
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    PITA to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really PITA to get it installed on the door, August is better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not ready for prime/ Don't but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed 3 of these locks and none of them works consistently for 2 minutes, I had to take the battery and reinstall the app and start over again twice still not luck, keep sending notifications that the door is locked when it's not and the other way round!! A lock for your doors is suppose to work 110% of the times and not 45% or 50% of the time!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bulky and glitchy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock doesn’t have a great look and it did not work well during operation

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great project for do-it-yourselfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and easy to use. My key was in a tight spot to turn this makes it so much easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great looking lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking lock. Works as designed. Apple homekit supported.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good lock once adjusted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good lock but a little difficult to get adjusted. Had to update the firmware 3 times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift for our adult son. He loves it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas present for our adult son, who exclaimed when present was opened, “Exactly what I wanted!” Our son has a new home and he is an avid APPLE user.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible all around Zero Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    False advertising on product, simply does not work, mobile app does not work and supplier does not answer support requests, Zero support, Bestbuy should discontinue relationship with this supplier.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good excellent AAAAAAA++++++++++++++++++++++++++++

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good excellent AAAAAAA++++++++++++++++++++++++++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So helpful

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for if your a clumsy person like me and try to remember if you left the door unlocked or not or if you have a bunch of groceries in the car and u need to open the door you can simply do it by your cellphone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    IPhone only

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is useless if you have any products other than Apple. Besides that the lag time from push of button to unlock/ lock door is entirely to long.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed the door lock, and the system lost connection all the time, even worse now I can’t use my key from the outside...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't afford to pass this up. Bought it as an early Christmas gift. Have a friend that bought one and she is very happy with hers. I'm sure that the person I've bought it for will be extremely pleased with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worked for two days just quit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed the nob worked after downloading firmware worked for two days just quit working say sever down not responding

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    do not buy this door lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very hard to setup not user friendly customer support is bad, will not resolve my issue and they take longer to answer back (not a good customer service) plus they are located outside the US

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't connect to bluetooth.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install lock. Easy to install app. Bluetooth would not connect., rendering it useless.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the lock installed and connected to my HomeKit. This is the first lock I had that always responds. It's a great lock and would recommend it. Looks really slick too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real problem to install and stopped connecting to phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    waste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was a waste of time. Still have in box

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Product works flawlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that you can unlock door from any location as long as you have internet service

    I would recommend this to a friend
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