Customer Ratings & Reviews
- Model:
- FFFU13F2VW
- SKU:
- 11991180
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Product Good / Best Buy Customer Service Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My poor rating is basd on the Freezer being damaged when I received it. Seems to be working fine currently. The delivery of this product was an absolute nightmare and damage done to my home by the delivery personnel is still not resolved. Best Buy needs to correct their customer care departament process, as their reputation is being severely damaged by the dropped handoff with this 3rd party claims department (Segwick?). have many hours on the phone to date and my time is more valuable then any cost savings Best Buy might have. I I will definitely be looking elsewhere in the future for any products to avoid Best Buys lack of customer service.
I would recommend this to a friendsimple, helpful, and easy to organize
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for an organized, easy to use freezer. The lacking one star is its challenge with providing equal cooling top to bottom, as the bottom rack isn't hard frozen as rest of the freezer. In my case, this may be due in part to over stocking.
I would recommend this to a friend13 Cubic Ft. Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Price and 0% Financing for 18 Months! Win Win
I would recommend this to a friendGreat second freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy, simple, and the layout affords you to view items.
I would recommend this to a friendFailed within 1 week of delivery - do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within 1 week of delivery, on 17/sep/2020, this unit stopped working - complete failure of the main power board. We were out of town for a long weekend and lost over $300 in food. We spoke to Frigidaire and the replacement part is backordered until December 2020. So here we are, one month after purchase, with no working unit, unclear resolution of the issue, less $300 is spoiled food. We were really excited about having a separate freezer but this unit was a failure.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, Patty! Thank you for your review. We are sorry to hear that your freezer failed within the first week of delivery. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
BB wanted $70 to reverse the door opening.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BB wanted $70 to reverse the door opening while a competitor across the street only charged 1¢. The call center agent was difficult to understand because of his English and you can hear other agents talking to customers. Additionally, background children's noise made it difficult to hear the agent.
I would recommend this to a friend
