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Customer Ratings & Reviews

Frigidaire - 350 Sq. Ft. Window Air Conditioner - White-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 867 reviews

92%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 867 Reviews
  • Rating: 1 out of 5 stars

    Save your time and effort by NOT buying this !!

    Posted
    Shweta

    About this model - I had read other's comment that this is air conditioner is not cooling at all. But I did not took them seriously and bought this from Amazon based on the rating (#4 in Home & Kitchen > Heating, Cooling & Air Quality > Air Conditioners & Accessories > Window). But they were right!! This is one of the worst designed model from Frigidaire. With the temperature sensing remote, the engineers at Frigidaire forgot to implement the sole purpose of the air conditioner that is cooling. I did everything to make this work by reading and following the instructions mentioned in the use and care manual but in vain. I felt like I wish I would have taken those reviews seriously. About the Frigidaire - They might be market leader in room air-conditioner (I am guessing, because on every other window, I see Frigidaire air conditioner). But there customer support is awful. Just wanted to confirm whether the unit is defective, or I am doing something wrong, I tried to reach customer support using all their number mentioned on their manual/website, from each called support number, IVR gave me new number to call. The number I have called - 800-944-9044, 706-860-4110, 888-775-6937, 800-374-4432, 706-860-4110. Not only this, the customer contact form available on their website gave some error after submitting my concern. This is a big question mark on their capability on providing service after sales.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Marital Aide EVER

    Posted
    Margott
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Everybody gets cranky when they're uncomfortable, and my husband and I started getting testy at each other as the weather turned warmer... and warmer... until we hit levels of DON'T TOUCH ME DON'T LOOK AT ME. It was too hot, basically. We sat down and tried to figure out why we were so miserable and had started picking fights with each other over the littlest things, and it really came down to being constantly assaulted by humidity and heat. So we went to Best Buy and bought this. Best idea ever. The remote control shows the current temp and the unit shows the target temp, and they never really seem to get to the same, but that's more of a failing in our purchasing one with less power than our square footage required. Even so, we're keeping it on energy saver setting so it doesn't get too overworked, and it's SOOOO nice. at night, we turn it off energy saver and on to cool and it's wonderful. The remote is pretty intuitive even with all the buttons, and keeping the fan on low limits the humidity getting into our apartment. So WIN.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Cools great but a bit noisy.

    Posted
    SpudMonkey
    • Verified PurchaserVerified Purchase

    Using this to cool down a flat roof single car garage converted into a home office in Hawaii. Flat roof does have a coat of white elastomeric coating so that helps to keep the room cool. 8000 BTU's does a fairly decent job at cooling the area. Takes about an hour to cool the room. This is the fourth air conditioner install in the home throughout the years and installation was simple as expected. All required materials needed and only simple tools used to install in garage window. The remote sensing feature works great. Air conditioner is located on the opposite wall from where the remote is kept. Normally set the temp at 74 degrees and the remote sensor feature will shut off the unit when it reaches that temp in Energy Saver mode. Once the Remote senses the required temp, the entire room is at the desired temp, not just in front of the unit. Great feature. Only issue is the noise. It has a higher pitched "hum" than what I'm used to. More prominent at lower fan speeds. Previous 8000 BTU air conditioners from other brands perform quieter. The noise is louder on the exterior of the unit. Which is good for me, bad for the neighbors. But, for an office/garage, it is sufficient. And for that reason, the 4 stars. Purchased unit on sale. For the money, it's a decent unit. No mechanical problems so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great A/C! Great price!

    Posted
    Judd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Did a lot of homework on this and other A/Cs. I narrowed it down to the LG and the Frigidaire. Would have been nice if stores had an LG to look at. It came down to was what was available in stores plus Frigidaire was a well known brand. Checked out different stores for LG's and they were promising us that they will order it and it would be a week to get it in. That wasn't going to help us with the heat wave coming. We went to Best Buy because they had a large supply of Frigidaires. The store price was higher than what the Best Buy website had on it. The store was able to match the Best Buy website, which was way less than the LG equivalent. Installation was a bit difficult because of the way the windows were constructed on our rental house, but we got it in and going. It is installed on the second story window and it cooled the entire second story of our house in about ninety minutes! We love our Frigidaire A/C! We are glad we made this choice! It is now more comfortable to sleep at night or just relaxing!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than our three old 5000 BTU machines.

    Posted
    ManagerialAccounting
    • My Best Buy® MemberMember

    We bought two of these Frigidaire 8000s to replace three 5000btu window units. We have a four room, top floor apartment. It gets hot on summer days particularly in the late afternoon. Even on the hottest days when the sun is blasting through the windows, two of these Frigidaires keep things a nice 72 degrees. The remotes have temperature sensors in them. You can set the remotes anywhere (chair, bedside table) and the units will keep cooling until the remote's temp is where you want it. That is pretty awesome. Noise? Well, our three old 5000 btu machines made quite a racket. These are much more reasonable. Plus, much of the time these machines go into auto-shut off which means periods of quiet (and probably saves a bundle on electricity). They have a much different feel than our old machines -- I mean these units feel more solid and are better engineered than the cheap window units we used to have. It would have cost $360 to buy three 5000btu replacements. Putting a bit of extra $$ into these (about $80 with the sale on) meant better engineering, remotes, temperature sensing, and the "clean air" feature. Well worth it. After a month or so with these units I don't think I'll ever buy anything other than Frigidaire. This is a good product that seems like it's actually made to last.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Loud and unreliable -- NOT recommended

    Posted
    Consumer8825

    After 2 years of use, I can honestly say I wouldn't buy this unit knowing what I do now. (Note- My previous A/C was smaller, different brand, cost <200 bucks, and worked fine for about 15 years) First, the positives. This unit cools very well and quickly. Fan is also a good option. it's efficient--my summer electric bills dropped noticeably. Now the negatives. It is LOUD, LOUD, LOUD. Too loud...it's in my living room and makes watching TV/listening to music/phone conversations almost impossible, or at least, very diificult. For me, reason enough not to buy it. The other issue is that after a year or so, the 'economy' setting that allows for temperature regulating stopped working properly...so you can set a temp, but often, it will not cool to that temp. Some nights we wake up sweating and other times, shivering from cold. Also, Customer Svc isn't the best.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      I'm sorry to hear about your A/C experience, Consumer8825. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney Frigidaire

  • Rating: 2 out of 5 stars

    It works but I wouldn't buy it again

    Posted
    SilverRising19
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It gets the area cool, but I have to keep it on the cool mode and high fan to cool the whole area. It is very loud in those modes. That is not my biggest issue tho. My biggest issue is the amount of sunlight that beams through the air vents every morning. That is just not ideal in a bedroom. Unfortunately, I bought another AC unit and it too does the same thing, tho not as bad. Older AC units did not have this sunlight issue. If I had seen this was an issue in any of the reviews I would not have purchased this unit. No one wants to return a 50 lb unit to the store, so hopefully this will help others avoid that process.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Works Fine-Lasts a Long Time

    Posted
    VaTom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This A/C replaced another one that stopped cooling. After replacing it with the new unit, I discovered that the inside of the condensing coils was coated with dirt. Once I clean it, I will have a perfectly good spare. This unit has some very nice features including the remote control which senses the local temperature and sends control signals to the unit, rather than just relying on the air temperature at the window. Also the electrostatic device can help remove more smaller particles like pollen, better than the mesh filter alone. It is only $10 US more than a similar Frigidaire unit at another store that does not have these two features. My oldest Frigidaire unit was made in 2006 and it's still going. Since then I had bought two units of other brands (one starts with an L and the other an S) which are in the Window A/C graveyard. I now have FOUR of these units in use and one spare.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Saved my summer...

    Posted
    MeatPopsycle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had previously been using a smaller air conditioner, one that has been passed around my family for about a decade. I decided that I needed something that would do a better job keeping me comfortable. I had intended to use this air conditioner solely in my bedroom. After a few nights of outstanding performance, I realized that this air conditioner could probably be used to keep my living/dining room and kitchen cool. I have been completely satisfied with how this unit performs. Although the BTU rating of this piece is lower than what is recommended for the larger space I am cooling, I have been nothing but happy at the performance provided by this air conditioner. Also, having a second thermostat in the wireless remote helps to ensure that the desired temperature is reached throughout the entire room.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Don't think it will last.

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It is very light weight. Has massive slots in the top that all kinds of debris will fall into. Has white styrofoam inside that does absolutely nothing to block out the light. So, when I'm trying to sleep during the day, because I work nights, I've got a beacon of light shining in my face through the louvers. Didn't realize this when installing it since it took all day. Noticed it the next morning when I went to bed. It does get super cold after I set the cool button (each and every time I turn it on). Who the heck ever uses econ mode. My a/c I took out was in the window for 33 years straight with absolutely no maintenance and had never, ever, been set to econ. So it works and gets cold. Still don't think it will last because of the way it is built. But, I got it on sale and used rewards certificates. I will run it into the ground and then choose more wisely in the future.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    GREAT AC

    Posted
    BUGMANN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    THIS 8000 BTU Frigidaire Window AC works well, like the 12000 BTU I purchased from BEST BUY FOR MOST OF MY 1ST FLOOR. I would purchase these products again when their avg life ends 6-10 yrs or more. Since I was an electrician in my past i have whole house AC at 1/3 of power of a 2 ton central AC unit. Also in older homes a 2-3 ton central air blows cold air that is to heavy to make it to 2nd floor and use the furnace cold air return for hot air return but the hot air is on the ceiling not the floor, and this is a huge waste of $$. I found about 75.00 worth of electric supplies 20 yrs ago worth it to make my Pittsburgh Central AC by far the most cost effective AC unit in the tri state Area and Frigidaire is a major player in this.. Elec bill average 110-140$ a month. I can live with that :)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great air conditioner!

    Posted
    Jenn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my second Frigidaire 8000 BTU AC. I liked the first one so much that I bought a second one for the bedroom. It's very efficient and cools the room off quickly. I rarely put it on the highest setting. If I do, it can get too cool. I like the fact that the remote control has the current room temperature on its face. My other one doesn't have this feature. This AC does have an energy saver option but I don't like to use that because I don't like hearing the AC going off and on all night long. I just keep it on the cool setting and that works for me. I like not having to get up to change the settings. The remote control comes in handy. I would recommend this product to others. 2 AC's cool off my whole apartment which is 5 rooms!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice and cold if using the remote sensing.

    Posted
    spartacus
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    When I first used this air conditioner it was cycling constantly because of a tv on the left side of it. I found that if I keep the remote on my bed headboard (which is about 10 feet away) and set it to sensing mode, it works pretty well. The condenser did freeze up once when the temp was 60 outside but the air temp in the room was 75 and I was uncomfortable. Unfortunately, opening a window and running a fan didn't quite cut it. One other feature I really don't like is that this air conditioner is automatically set to energy saver mode so each time I turn it on I have to use the remote to set it to cool. At least the fan stays at the setting you last programmed it to. I hope the remote doesn't break. It is essential for me to have the sensing feature.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Air Conditioner

    Posted
    Gidzey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Let me start by saying I'm a professional handyman by trade and I install 40-50 AC's every year for customers. Most of them out there have the side panels that are made cheap and don't seal well when installing them in a window. This is the first AC that has insulated panels that you cut to size and it gives a great seal. It also comes with different clips to use on the bottom of the panels depending on what type if window you have. I usually have to fabricate these for other AC units. I was so impressed when I installed this for a customer, I bought several for my own home. They are quiet, they cool wonderfully, and they look good as well. Best window AC on the market.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Happy at Last

    Posted
    tmott
    • My Best Buy® MemberMember

    At Best Buy, I special ordered the LG 8000 btu unit, as I had read some positive reviews. It came faster than expected. We took it home, hauled it up three flights of stairs, and spent an hour or so installing. When set to "Cool", the compressor came on an made such a horrendous buzzing sound, we knew it had to be returned. Ugh. Best Buy took it back, no questions asked, and we picked up the Frigidaire unit available on the floor. Very pleased with the install kit, superior to LG's. Nice, finished appearance in the room and the unit runs quiet and cool.....after some meaningful frustration with the process and physical effort of making the switch, very satisfied with this unit.

    I would recommend this to a friend

    • Brand response

      FrigidaireSupport

      Thank you for sharing your thoughts regarding your new Frigidaire Air Conditioner, Tmott. It is nice to hear how pleased you are with the install and appearance. Please contact us directly if you should have any questions. Thank you, Jennifer Frigidaire

  • Rating: 4 out of 5 stars

    Works as expected

    Posted
    Deano
    • Verified PurchaserVerified Purchase

    This is a replacement for an existed Frigidaire unit. Last one was well over 20 yrs old, so I thought i'd stick with the same brand. This particular unit uses the same encasement as the 6000 unit. I opted for the 8000. Does it look and feel cheaper, of course, every thing now a days does. Well see how long it lasts. It actually does sound a little quieter, and the output is just as good if not better than the original. Best Buy does have a matching price policy and honored my request. Very satisfied purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Work Great

    Posted
    lxt2014
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased two of these for my bedroom and family room. My bedroom is 14x12 and it does a great job at cooling the entire room. I was pleasantly surprised that this unit isn't too loud with the compressor running. The family room is 20x18 and this unit has no problem cooling it. It even cools off the kitchen which is great. There is an eco mode which turns off the unit when it cools the room to the set temperature. Every few minutes the fan would turn on for a couple seconds and then shut off. I figure this is how it measures the air temperature to know when it needs to turn back on.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works well so far.

    Posted
    cp157
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had this unit running for about a month now, so I can't comment on it's durability. It works good so far, and puts out the cold air as it should. The one thing that I will say about it is that it defaults to "econ" which is pretty useless in my opinion. It basically will just run for a few seconds then shut off on this setting. I have it set on "cool" and "high", which gets the job done. I like the fact that it's not as big and bulky as some of the older units. I was able to get a good seal with the side curtains and insulation provided. It looks good inside and outside in my opinion.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good well-cooling AC!

    Posted
    Metals156004210
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was the largest AC that would fit in a short sash kitchen window. Originally we had purchased a 10000 BTU unit, but had to return that as it was too tall for the window. So understandably we had doubts about its effectiveness in cooling an open kitchen, living/dining room and living room area. But we have been pleasantly surprised at the results. With the AC running we are able to maintain the inside of the said area about 10 degrees and more cooler than the outside, even on days that reach 90 degrees. Additionally the AC came with good instructions and was easy to install.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Ok, but noisy

    Posted
    snappigirl15
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this air-conditioner based on a recommendation from a Best Buy employee. I actually found it to do the job it was terribly heavy. It was incredibly noisy. So noisy that in fact I had to shut it off at night while I was sleeping because it would constantly be turning on and off very loudly. Enough to wake you up like an alarm clock. I have two other air conditioners buy a different brand that starts with an H and ends with an R and they are whisper quiet and wonderful. I would not buy this product again and less it's going in somewhere that you don't care if it's really noisy.

    No, I would not recommend this to a friend

    • Brand response

      FrigidaireSupport

      Hey snappingirl15. I recommend checking the Owners and Installation Instructions that came with your refrigerator for normal sounds and proper installing of your A/C. If you feel the sounds are out of the usual, I would recommend having an authorized service provider out to diagnose your A/C.  Thank you, Courtney Frigidaire