Main Content

Customer Ratings & Reviews

Frigidaire - 70-Pint Dehumidifier - White-Front_Standard

Frigidaire - 70-Pint Dehumidifier - White

Model: FAD704DWDSKU: 7896044

Customer rating

Rating 4.6 out of 5 stars with 471 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 471 Reviews
  • Rating: 4 out of 5 stars

    TYPICAL DEHUMIDIFIER AT THIS PRICE POINT

    Posted
    LikeToListen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So Far, So Good. I've owned this for approximately 2 months and have used it once every few days, running it till the bucket became full. I use it in a finished basement that also has an A/C unit so I haven't needed to rely only on this unit. It has done it's job as would be expected. I find it noisy, even on low, but seems to be just as noisy as other units I have owned. I do have to say that this is by far the best looking dehumidifier I've seen. A much more modern take on your "Dad's old dehumidifier". I agree 100 percent that you MUST purchase an extended warranty. The previous dehumidifier I purchased (GE from a big-box store) at around the same price point died on me after 2 years. I had not purchased an extended warranty so I lost out. I do tend to move the unit around from room to room in the basement, and I also store it when the weather allows. Not sure if this makes a difference or not. I am on my second unit as the first one I purchased, and had shipped to the store, was damaged. The top of the basket was cracked. Had the warranty so it wasn't a problem. Geeks had to order me a new one, took about a week, since they had none in the store. Overall this seems to be a good unit and seems to be functioning well. Also keep in mind that while 46 pounds doesn't seem too bad its in an awkward shape. It comes in a large box and most of the weight is toward the bottom where the compressor is and you don't want to bang it around (like going up stairs) as you could damage it. I do believe the warranty is very important and will most likely be purchasing warranties from now on whenever I purchase electronics. Seems like times are changing and things are being produced at a high volume, at a high rate, and as cheaply as possible. You may want to check your unit thoroughly before leaving the store as it is rather heavy and a pain to lug back and forth if need be. BESTBUY was great when I informed them of the damage. They saw I had purchased the warranty and asked me what I would like to do. Even offering to replace the unit with something they had available in stock.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    product looks good but "service" was misleading

    Posted
    waterwalker

    Reviews on Best Buy online convinced me that an extended warranty was needed because several customers had machines stop working soon after one year. The salesman in the Best Buy store did not have the 70 pt dehumidifier on hand, so he told me to buy it online and bring in the paperwork to get the extended warranty. The website made it appear that I was buying the machine from Best Buy, but when I brought in my paperwork I was told that this was bought from a 3rd party and could not get an extended warranty! "Just like Amazon" the Geek said! I do not want the machine without the extended warranty, so I'm told to return it -- which means shipping cost and a restocking fee! Best Buy will do nothing to correct their mistake, or deliberate misinformation. I have wasted a lot of time, theirs and mine, going through phone trees. The 3rd party has been much more responsive, but Best Buy has been a complete stonewall. Neither the store manager nor 888-Best-Buy will correct their mistake. I will now seek an extended warranty from the Chinese manufacturer, since the 3rd party store does not provide it. I will correct my mistakes, and stop wasting time, by no longer buying from Best Buy.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    The dehumidifier that surpasses all reviews!

    Posted
    Stlkat
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I read many reviews before I purchased the Frigidair dehumidifier. I'm a bit skeptical of reviews, because I am a very harsh critic. I expect the absolute best, when a review states that the product is the BEST available. I was not let down. The Frigidair dehumidifier is everything the reviews said and more! It does a great job extracting the humidity from the air. It has a display that gauges the humidity of the room. Set it for the desired humidity of the room and walk away. Much to my surprise it quickly reached the percentage of humidity I set it for. The Frigidair runs until it reaches the set humidity and shuts off. I don't have a hose attached to it yet, so when it reached capacity it automatically shut off. There is a large catch tray, that's more like a drawer and it holds every bit of what it is rated. When I went to empty it I was shocked at how heavy it was, but that's my fault, I didn't do the math before I emptied it. So I don't allow it to reach full capacity anymore. There is a clear window with a red float on the front of the catch tray, allowing you to see how much water is in there before you empty it. The Frigidair dehumidifier is louder than reported in the reviews, but it is located in an all but empty basement, nothing to absorb the sound. I hoped it would make a difference in the smell and air quality and again the Frigidair surpassed any expectations. There is absolutely no musty smell, not a hint! This dehumidifier allows you store any material item, from clothes to furniture without worrying that they will stink when you want to use them. Worth every penny!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Effective and Quiet

    Posted
    rsomas
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Dehumidifier replaced 5 year old LG that worked fine while it was alive, but then stopped dehumidifying (I think maybe coolant had leaked as compressor still seemed to work). Anyway, it was cheaper to replace than repair. So... after reading some reviews, mostly positive, I went for the Frigidaire - 70-Pint Dehumidifier. It rolled easily into place. The drain hose I attached by screwing onto a side port was much easier to install than the LG system that installed from the back by sliding over a difficult to find interior port. Then started it up. After a while, I thought maybe I had gotten a lemon because it was so quiet. I could hear the fan but wasn't sure the condenser was running. So I adjusted the humidity setting above the room humidity and sure enough, there was a little shudder and it got even quieter! Readjust setting down again and again it shuddered ever so slightly as the condenser restarted. Old LG unit made noise like a diesel truck from day one so I thought that all dehumidifiers were like that. But not the Frigidaire. As indicated in the manual, takes 3 or 4 days to initially get room down to set humidity, but that is normal for all dehumidifiers. Change filter light does come on every few weeks and the filter is not very dirty, as others have noted. Maybe cleaning that frequently helps efficiency, or maybe the light just works on a timer that is set too short. You can easily clean filter, or ignore light for a while as you wish. I got the extended warranty, which I almost never do, but dehumidifiers are notorious for dying after a couple of years and repairs, if you can find a place in the same time zone that does it, are more than half the cost of a new unit.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked for only a few months, warranty worthless

    Posted
    Motomama
    • My Best Buy® MemberMember

    We keep the dehumidifier in our musty basement/garage, and keep it on all the time set to about 65% humidity. This one worked great for the first few months. Just before winter, we noticed that it wasn't collecting any water, so we turned it off, thinking it was too cold to collect water. Now, it's damp again with high temps, and there is not one drop of water being collected. It hasn't even been one year, and this thing isn't working! Calling the warranty number gets you NO WHERE. You cannot reach a human, and ultimately leaves us with an email address. Well, it's been several days since we sent the email, and have gotten no response. I've read other reviews that lead me to believe that Frigidaire will not be able to service this problem, as it is probably part of the sealed compressor, which is unrepairable and not covered under the warranty. I've read that they offer a 50% discount off a new model. Really? I will. NEVER buy anything from this company again. Now I am going to best buy with this issue, since they sold me a product that broke before the one year mark.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    RETURNED AFTER 10 DAYS

    Posted
    MFC65

    I bought this model based on its ratings and customer reviews. I returned it because the humidistat on the unit was off by 10-15 points according to the new humidity monitor that I purchased and the older ones I already had. It ran constantly and never seemed to reach the modest humidity goal of 50%. I have an 800 sq ft basement area with some cobblestone walls (house built in 1875). It is very important that I am able to count on my humidifier operating properly and accurately. Disappointing as I found the unit to be quieter than most and easy to attach a hose for continuous drainage. I also found Frigidaire customer service to be nonexistant. Tried calling two numbers and could not reach a live person. Emailed as their website suggested (also said I should expect a response in 48 hrs) and it took 12 days to receive a reply. Thank goodness I bought this at Best Buy and there were no hassles with the return (must be done within 15 days of purchase/pickup). The employee serving the return desk said that he had other models returned with the same complaints.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well and is quiet

    Posted
    mineshaft19047
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My old unit was so loud, I heard it blaring throughout the entire house when it started up. I set this one up, and it immediately looked a million better. I attached a short garden hose and drip it directly into my sump pit. Punched a few buttons and it started to run. I noticed it ran long, almost never stopping. Was not sure what the numbers were indicating. Read the brief manual, all questions are answered therein. So I changed to the (louder, but still not nearly as loud as the old clunker I used to have) higher fan level, and bumped up the humidity target to 60, and now it runs less frequently. Higher fan speed is, of course, more effective, therefore it dries out quicker. When I'm spending time in the basement, I simply turn it to the lower speed, or temporarily turn it off, so it won't bother me. The air there is 20 times better than what is was. No more musty basement!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Feature-full and frustrating

    Posted
    applictic
    • My Best Buy® Elite MemberElite Member

    Good-looking range-oven. Very flexible burner and oven options for many tasks. Everything worked as advertised in the instructions. My complaints are with the cooktop and controls. The shiny black top (even on the "white" unit) shows every spill and mark. Requires frequent use of special glass-top cleanser if you want it looking sharp, so it's a good thing it is flat and easy to clean. Caution: when using a smaller inner ring up front, burning heat still spreads to the glass over the outer ring! The oven seems to take a long time to heat up, despite excellent insulation. After six months of use I still have to consciously check a control knob that I turned a burner ring on correctly. The knobs for front rings turn left or right depending whether you want an inner or outer ring. The inner rings turn left from high to low, while the rear single rings turn left from low to high. Worst, the indicator marks on knobs are small and practically invisible in certain lights, and not tactile. Timers are sometimes tiresome to set precisely, juggling up and down buttons to home in on exact higher minute, or to adjust time while in use.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great easy set up.

    Posted
    50chevy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased the Frigidaire FAD704DWD about a month ago. Read a lot of reviews first and decided on the Frigidaire. The set up on this model was very easy, all I had to do was hook a hose to the hose connector on the back of the unit. ( This was a big improvement from earlier models). I use a pvc drain line to a floor drain. The unit is used in my basement. It is set from the factory on 'CO' for continuous, let it run three days on this setting to get a handle on the humidity, then set it on 60%. The unit has worked great. It will completely shut down once it reaches the desired setting, this is one thing that I was not sure prior to my purchase. Doing a great job in my basement, we have had record rain falls in North Carolina this year. Basement is over 1500 sq. feet. The fan does make some noise, but less than my old unit.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Getting the job done, but watch that electric bil

    Posted
    tapoole
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have had issues with our basement for the 10+ years that we've been in this house. A couple of years ago, had a drainage system installed, but still had significant dampness. Ran a DH in the past, but always had issues with the bucket filling up too fast. The drain option on this model addressed that, although we did have to buy a separate hose, and it was a bit of a pain to install. Had to fool around with the position of the unit and the length of the hose, because if would not drain through the slightest little uphill bend or kink in the hose. Once we got the "kinks" worked out, the basement is noticeably better. Humidity dropped from 75+ to a steady 45-50%. Read warnings about how much electric these units use - all of them , not just this one - and I guess I didn't really believe them (or care). But we're definitely looking at $40-50 month increase. Yikes!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great value in a whole basement dehumidifyer

    Posted
    vitomn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the Frigidaire FAD704DWD 70-pint dehumidifier to replace an old Westinghouse that lasted close to 20 years without a hitch, until the motor finally gave out. After researching various consumer-driven reviews, I settled on this Frigidaire unit and am very pleased with my decision. It's lightweight, energy efficient and features very nice soft touch controls. I really appreciate the ability to connect a garden hose to the back for draining so I don;t have to empty the evaporator container. The filter is easily accessed and cleaned to prevent mold and the accompanying unpleasant odor. I would give this unit a 5-Star rating if not for my slight disappointment in how loud the fan/motor is, which seems to be exacerbated by minor vibrations in the unit's chassis. Other than that, I am very satisfied with this purchase and recommend the unit for its value and function.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent, while they work

    Posted
    HumidBasementPeople
    • Verified PurchaserVerified Purchase

    This is our third model in two years. The first one worked great the first summer, but when I went to use it the start of the second season, the fan ran, but the compressor seemed to have died. Best Buy replaced it no questions asked. The second worked great all last summer, but one day while picking it up, the handle broke, spilling water all over my basement floor and bar. I had to wait until spring to replace it as they were out of stock so Best Buy gave me a gift card for the value of it. I am now on the third one. Again it works great, and again the bucket handle seems chintzy. Unfortunately, for large units, this is the best rated one online and even on Consumer Reports. I've learned however, that Best Buy does honor their price match promises, and returns for defective merchandise from Best Buy are simple. Great Customer Service!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far, so good.

    Posted
    KnCOtto
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When we bought our home 6 years ago, it came with a dehumidifier that pretty much ran non-stop since it was purchased in the early 1970s. Yes, really, - the previous owners actually left us the instruction manual & receipts! When it finally died, we were happy to buy this more energy-efficient unit & so far, it's worked great. It doesn't have to run non-stop, is quieter, prettier (not like that really matters in our unfinished basement) lighter-weight, and drains directly into the floor drain via the hose, rather than just draining across the floor. The musty smell that had begun when the old one quit was gone within a few hours & we've been happy with it's performance over the past month. Having to clean the filter every 2 weeks seems a bit excessive, but it's not hard to do, just hard to remember to do. I couldn't tell if I was actually rinsing stuff off of the filter or just getting it wet.... it didn't appear to have any debris or gunk on it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Vital to our home remodel

    Posted
    CatDoc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We are remodeling our home, and purchased two of these units. The purpose was for during multiple phases of the remodel, enormous quantities of water were put in the air. Having two of these units going greatly sped up the drying time for the plaster work, paint work, wood floor refinishing, and have been invaluable for keeping the project on target for completion. One rare caution: naptha was added to a paint sprayer for a small spray project in another room, which dissolved the dehumidifier's bucket fill-float (Styrofoam). The bucket then overflowed, but we caught the issue before it destroyed anything. This is NOT an issue with this product, rather it was simply chemistry in action. There was no effect from the polyurethane floor finish, just the naptha. If you use one of these dehumidifiers in any setting with non-common solvents in the air, check the float to make sure it is intact. I made a replacement float from a big cube of Styrofoam from other packaging, and it's just fine.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent dehumidifier with some minor hang-ups

    Posted
    Glen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This works quite well and is quiet; we had a fairly muggy basement so it got to work quickly and has been filling up as described ever since. We empty it manually. The only negatives to this unit are, 1) when removing the water tank there's about a half-inch drop-down to the floor and you have to sometimes work (just a tiny bit) to pull up the carrying handle up so the tank won't tip forward and spill; 2) when re-inserting the water tank in the unit after emptying, the tank needs some prodding, and occasionally a smack or two with a fist, to snap back in place so the unit will continue 'drying out' the air. All things considered, though, it is quiet and does its job well. Would recommend.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    3rd One Returned

    Posted
    resurgentcc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my third Frigidaire dehumidifier. First one lasted just under a year. The compressor was shot. Returned it under warranty. Second one lasted a little over a year. Compressor was shot. Luckily I bought the extended warranty. Just returned my THIRD one for the same issue. This one lasted a whole 2 months. It's not even running all the time. Just normal basement operation. It seems these things just aren't made well any more. Not much choice than to keep buying and returning when they fail I guess. Advice: ONLY buy with an extended warranty!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best unit I've had in years

    Posted
    surrealcoder

    I've gone through a number of dehumidifiers and this is the best so far. I had one that I thought was amazing because it lasted 10 years. But this keeps the basement much drier. It is replacing an LG one I bought about 4 years ago, I won't buy LG products anymore because of that and several other LG products I've thrown to the curb in the past few years. I have a very damp basement with a sump pump, this unit keeps it very nice. I also like the fan points up so I've found two great uses. One, I can hang clothes to dry over it and two, the febreeze things you can stick on your car dash fit perfect on the fins to make it not smell so much like a cellar.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Removes humidity

    Posted
    Applectic
    • My Best Buy® Elite MemberElite Member

    Neat, good-looking unit for large rooms/basement. Easy setup, wheels already mounted. Rolls easily, top-heavy. Has a drain attachment for garden hose. Washable filter screen. Push-button electronic operation, no menus. Hard to read water level in the water tank. Does have red light for full tank, but no audible alarm (probably just as well; check for silence instead). Sludge will form in bottom of water tank, with no easy access to it. Tank needs emptying up to twice a day (weighs 15# when full). Tank lacks a pour spout for emptying, water can pour out in two directions instead! High speed fan noise is about 61 dB at 3 feet. Notably warms room (+9°). Consumes about 30 kwh per month. Does its job.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Does the job but bucket has defective handle

    Posted
    nevarrah
    • Verified PurchaserVerified Purchase

    The dehumidifier replaces another one that was recalled and it does take water from the air in our basement effectively. However, the water ends up in a bucket that must be emptied when full. When I tried to take the bucket outside, the handle slipped from the bucket and all the water spilled on the basement floor. The handle is missing two end pieces that would hold it in place and which were on earlier models from Frigidaire. When I called customer service they offered to replace the whole unit but couldn't guarantee that the replacement unit would have a working handle so I now pick up the bucket from the bottom to empty the unit - not a good solution. Whatever happened to quality control?

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Working great in the daylight basement!

    Posted
    Steve
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is dehumidifier number three over the course of living in our current home. I'm historically hesitant to go with Frigidaire, but based on other reviews decided to give this one a shot. It is working great! Especially like the continuous mode. Directions recommend to run it on that for a few days to quickly get the environment down to the humidity level you're after. In our case, it was 60% when I powered it up yesterday, and after +/-24 hours it is down to 40%. Filled the built in storage tank by late afternoon yesterday. I left it at about 1/3rd when heading to bed and it was full this morning. In my opinion, the unit is quiet as far as dehumidifiers go.

    I would recommend this to a friend