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Customer Ratings & Reviews

Garmin - DriveSmart 55 & Traffic - 5.5" GPS with Built-In Bluetooth - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 85 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 85 Reviews
  • Rating: 1 out of 5 stars

    Stay far away!!!

    Posted
    Stevgp
    • My Best Buy® Elite Plus Member

    I bought my first drivesmart 55 in mid march 2019. Replaced a Garmin 3597 that had served me well for almost 5 years and 270,000 miles. I was very interested in the upgraded features and immediately started using the unit. After buying, I figured I should update software and maps. Went through process on the first night and everything went well. Got in the car in the morning and started my work day. About 5 minutes after starting out, I tried to type an addresss. Unit informed me that there were 'no maps installed' rendering it useless. Had to pull out old unit and use it until I got to a Best Buy. Brought it back and got another. Updated everything. Next day, voice control stopped working and screen locked up. Another Best Buy and traded for a 65. Updated everything. Week later, voice control again stopped working and unit would not acquire satellite. Back to Best Buy and back to a 55. Tried to update, but software failed. Within a week, voice control again gone, and very intermittent satellite reception (On highway in farm country none the less). Called Garmin from road. Very helpful gentleman gave me some tips but needed me to be in front of computer. Took a couple days until I called back. Got the update figured out, but could not troubleshoot satellite problems. Told me to send in unit and they would repair. Not after 1 month!!! Back to Best Buy(3PM on a Tuesday). ANOTHER 55 and I was out the door. did not update. Wednesday (today) tooling along through the countryside and the satellites get lost yet again!!! Tried turning unit off, and it wouldn't turn back on. Called Garmin and let loose!!! Again, asked me to send in and I told him no way. Back to Best Buy. To Heck with the 55!!! I bought a Drive Assist 51 and left. So far so good. I have had many Garmin products since 1995 and have had only minor issues that were dealt with easily. However, Automotive GPS appears to be a much smaller part of Gramin's business now, and this model is sub-standard. The tech support guys did allude to some issues with the 55 and the Garmin Express software, but would not go so far as to call it a POS. Very disappointed with the whole ordeal, and will be expanding my brand search for future units.

    No, I would not recommend this to a friend

    • Brand response

      GarminProductExpert

      Thank you for your feedback. We are interested to know more about the freezing issues you experienced with your device. We want to make sure you are a satisfied customer, so we do encourage you to please contact us directly at tellgarmin@garmin.com so we can address your specific issue and make sure you love your Garmin. Garmin

  • Rating: 5 out of 5 stars

    Garmin Scores Perfect ❿ with Garmin DriveSmart 55

    Posted
    Zoltani
    • My Best Buy® Member

    Absolutely love ❤ ❤ ❤ this newly released 2019 Garmin Navigator. Exponential technological advancements over GPS devices of only a year ago. High-definition has finally arrived to the automotive GPS market with 1280 x 720 pixels multi-touch, glass HD color TFT with white back light, allowing for superb resolution on the perfectly-sized crystal-clear display. Feature-rich Garmin DriveSmart 55® & Traffic Navigator marks another milestone in the auto GPS market sector. Using a SmartPhone for routing travel on a small phone display is no longer necessary. Travel and safety is far too critical to rely on one of the dozens of SmartPhone GPS apps playing double-duty as your techy side-kick best suited to be used for talk/text/data and tasks for which is was intended. Finally, an automotive GPS navigator that puts FUN back in local driving and long distance travel. Read the specs, decide for yourself, and don’t settle for a cheap GPS (there is a BIG difference) that doesn’t measure up (and none of them do.) Live it, Love ❤ it, Buy it, i.e., the Garmin DriveSmart 55® & Traffic Navigator.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does exactly what I wanted plus a few extras

    Posted
    Jones
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The Garmin 55 plus Live Traffic is exactly what we needed for both US and Canada route maps. Be careful when you choose a Garmin. Only select Garmin’s have Canada available (entire North America). Garmin 55 does have this feature. In addition, it has live traffic. It was nice to see weather updates available, and it can be voice controlled. I don’t think we will use all the features, but you never know. The big plus is that when you travel to Canada, you won’t incur international charges, unlike a phone plane when searching for locations in Canada. This feature will pay for itself, especially when traveling between countries in North America. I haven’t had this Garmin for very long, but this is replacing our Garmin Nuvi, which about ten years now.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    An average GPS with poor Blue tooth voice quality

    Posted
    Chidananda
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I used this GPS for my first Colorado trip, it was okay, was able to go to all the places, it worked on the mountains. Few issues that I found were 1. It reroutes to longest route while my iPhone showed shortest root when I missed the turn, you need to reconfirm by using map on your phone. 2. Road closure, repairs can't be understood with this devise, we have to keep close watch while driving on the route suggested by this devise. 3. The exits per GPS are correct, but the exit photos shown are outdated or inaccurate in some cases. 4. The voice over blue tooth is poor, one respite is that you don't need to operate phone, the text or any alert on your phone is shown directly on the GPS. Overall, an average devise, can't expect answers to all of your need.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great upgrade

    Posted
    JTest13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After my old gps failed to update with the satellite reboot, I found this Garmin-Drivesmart 55. I didn't realize all the features I was missing all these years. Of course smartphones can do most of these features, but I don't use my smartphone as a gps. Have you ever driven in a remote area with no cell service. The app that connects your phone to the gps can do traffic updates, and update the maps. The display is great, and voice commands make it hands free. I love how it displays text messages as you drive.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    very nice

    Posted
    Sonoman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    bought this as an upgrade to an ancient nuvi and the advancements are staggering. much faster resolution of maps. crisp, clear picture and voice. The bluetooth feature easily connected to my phone and it can be used as a hands free. it alerts when you exceed the speed limit and when there are red light cameras in play. it has voice command which is nice but be sure to keep the ambient noise down or it seems to not hear well. all in all a great upgrade.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Full-featured GPS at a great price

    Posted
    Tuke
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is a very intelligent GPS, thin, small bezel and the perfect size for a smaller vehicle. The voice assistant works as well as can be expected in a car moving down the road, better when it is quiet. The search feature is nice and destination addresses can be dictated to the unit while you drive. It connects wonderfully to my phone and handles text messages in a very safe way. It was so worth the additional cost over the cheaper models.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good

    Posted
    Honesty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Trip from Jacksonville to Miami with no issues. I was saved several times by its beeping noise once you go 1 mph over the speed limit. Miami has a lot of red light Cameras, the Garmin was able to detect the ones that was actually "live". I was able to set the preference to avoid tolls and Expressway lanes; the sharp bells and dings made sure I did not go near those avoidance. The built in command also tell you what lane to get in "get in any 2 lanes on the left".

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The ultimate refinement of mobile GPS

    Posted
    UltimateBoss
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So fast, so streamlined, everything in its right place. Once you've used the DriveSmart on a long trip or just around town, Google maps just seems antiquated and clunky. The size of the 55 is just perfect and the screen has zero reflection, but for some reason the screen looks reflective when you try to take a pic of it with your phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my new Garmin!

    Posted
    DeeB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Was able to load a map of Europe to it and will be using it in our travels overseas this fall. Have used it locally in the US. Love the way it shows you in a separate area the next steps of your journey and how it drives along with you in the exit lane so you know you're in the correct lane and are prepared for the next step. Also glad I dont have to use my cell phone data locally.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Maps are not acurate

    Posted
    Jack
    • My Best Buy® Member

    Bought this one a day ago. I tried to test it and it drives me crazy when directing me to my office. My office is near a highway and I need to exit the highway to get to my office. But this GPS never asks me to get off the highway when I should! It asks me to keep driving on the highway until it is close to my office BUT there is NO EXIT from the highway! What a joke this GPS is making!

    No, I would not recommend this to a friend

    • Brand response

      GarminProductExpert

      While the GPS is ready to use out of the box, we would suggest checking for any map and software updates that may have been made available while the device was in transit and on the retailer’s shelf. This model includes Built-in Wi-Fi® for easy map and software updates. This Garmin YouTube video walks through the entire process:  https://www.youtube.com/watch?v=Wk7VytUipe8&en-us Garmin

  • Rating: 2 out of 5 stars

    Froze

    Posted
    Trixie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The gps connected really fast via Bluetooth and to WiFi. From there it was downhill. I can probably contribute the failed and slow initial updating to internet speed. Maybe I just had one that was just a lemon, but it froze on the second day and could not even be turned off. Returned it that day still on and very hot to the touch.

    No, I would not recommend this to a friend

    • Brand response

      GarminProductExpert

      When a device won’t power on or off, a soft reset often resolves the issue. Connect the device to a power source with the vehicle power cable or an AC adapter. Press and hold the power button for 10 to 15 seconds. Once the device powers on I would suggest fully charging the battery. Garmin

  • Rating: 5 out of 5 stars

    The Garmin - Drive Smart 55 & Wireless Back-Up

    Posted
    1512678556
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The Garmin - DriveSmart 55 & Traffic 55 GPS with Built-In-Bluetooth combined with the Garmin - BC 30 Wireless Back-up Camera are outstanding products that I have been referring to friends, family and insurance agents. Garmin Smart Drive 55 is one of my best investments and I highly recommend both products in my review.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    somewhat functional

    Posted
    Shrewsburyan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    As you view the screen your car pathway is difficult to see. It is an abnormally thin line to view as you drive. Not the same visual ease that you get with Tom Tom brand GPS units. The POA's are outdated. Important parks are not often included in listings. The actual screen has more acuity than a Tom Tom GPS unit.

    No, I would not recommend this to a friend

    • Brand response

      GarminProductExpert

      Map issues can easily be resolved by the updating to the latest mapping and software. This model includes Built-in Wi-Fi® for easy map and software updates. This Garmin YouTube video walks through the entire process:  https://www.youtube.com/watch?v=Wk7VytUipe8&en-us Garmin

  • Rating: 1 out of 5 stars

    stay away from this product

    Posted
    JAS4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Please stay away from the Garmin Drive 55 and traffic. It does not work. The one that I bought was already set to demo mode. And no one at the Greensburg Best Buy could help me with it. Please thank twiced before you buy a Garmin because I had 2 this year and they would not work.

    No, I would not recommend this to a friend

    • Brand response

      GarminProductExpert

      When the demo mode is enabled on a Garmin device, the device may display a demonstration video. Additionally, you may be able to use the regular navigation menus but the device will never go out of simulation mode.

      If your device is in demo mode, you may disable this mode by simply driving around with the device, traveling at least 10 miles per hour for at least 30 seconds. Garmin

  • Rating: 5 out of 5 stars

    Great gps

    Posted
    Jason
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love this unit it’s super responsive on the keyboard considering my job calls for going to multiple addresses in a day I can type all my addresses in quickly and save them and just drive the voice command is working good for all my needs as well

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Glad I switched from Tom Tom!

    Posted
    Keni
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was hesitant to switch from my favorite brand of GPS units but the salesman explained the features and I took a chance. Wow! I’m glad I switched! Clearer display and easy to see even in the sun. Navigation was precise and the unit is super easy to use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid GPS system

    Posted
    MagusJoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    A very simple and accessible GPS system. Has an easy mounting system for vehicles and clear screen and decent sound. The only down side that I have found was a lack of a wall charger with the system, so it can be prepped before taking a trip.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great voice recognition

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this for my senior parents who were unable to use the touchscreen version of the previous model. The voice recognition makes it easy for them to use this device and even my tech-averse stepfather enjoys using it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very nice GPS

    Posted
    Chino
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This GPS from Garmin is very nice near HD quality. The screen looks very clear not like the old Garmin GPS screens that had very large pixels. It connects to your Android or iOS. And works as a Bluetooth speaker. Very nice

    I would recommend this to a friend