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Customer Ratings & Reviews

Your price for this item is $749.99

Customer reviews

Rating 4.2 out of 5 stars with 24 reviews

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75%
would recommend
to a friend

Customers are saying

Customers admire the fēnix 5S Plus Sapphire Smart Watch for its durability and stylish design. However, some customers express disappointment with its short battery life and high price. One customer remarks, "It needs to be charged every 48 hours," while another says, "For the price I was very disappointed."

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 24 reviews
  • Rated 5 out of 5 stars

    Great fitness watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the many other fitness watches that I have had(5 different FitBits, 2 Samsungs & a Michael Kors), this one is by far the best. It has reasonable battery life, storage for songs, bluetooth & is able to track many different types of activities. The only thing I wish it would do would be to keep a history of daily steps. Several reviews I have read stated that the GPS is not extremely accurate. I can't say whether it's good or not since it's one thing that I don't use. All in all, it isn't a perfect fitness watch, but it's the best one I have owned.

    I would recommend this to a friend
  • Pros mentioned:
    Correct choice, Looks great, Many features

    Rated 5 out of 5 stars

    A "must have" for the active

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, Love my new Garmin-fēnix 5s Plus Sapphire Smart Watch!! I have small wrist so I needed the small "face", it fits nice, has many features for my active lifestyle and it looks great! It was a step up from my Apple iWatch 3 series and I researched the two products side by side and believe I chose the correct product for my workouts.

    I would recommend this to a friend
  • Cons mentioned:
    Buttons, Music control, Price

    Rated 2 out of 5 stars

    Not intuitive ... cumbersome to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this watch. It was difficult to get the music I wanted to play for my runs on the watch. I ended up trying to use Spotify but that did not work properly either. I had to reboot the watch and Spotify would work. But then it would stop working for no reason. Also the buttons and menu design were cumbersome and difficult to navigate. For the price I was very disappointed.

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Sorry you did not like the buttons. We do offer several models with similar features that do offer a touchscreen if that is your preference. If you have difficulties with our products we would encourage you to call us at 800-800-1020 or via email at [email protected] as we often assist with some of the issues you mentioned Garmin

  • Cons mentioned:
    Battery life, Gps accuracy

    Rated 4 out of 5 stars

    Stylish and functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this watch for my wife and she generally likes it. She's had it for about 4 weeks now and the two big beefs are battery life and GPS accuracy in real time. Her instant pace seems off more often than not but it has improved with more runs logged and the battery drains quite quickly (especially relative to my Fenix 5X Plus). She likes this watch because she can wear it to work without it looking like a total sports watch.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    OMG, this thing is expensive... but necessary.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife, who's a health nut, saw this thing on Face Chat or somewhere and now she HAD to have one. So to keep her happy, we got a second mortgage on the ole' homestead, and now she's all excited. So if you care anything about the woman you promised to give all your money to, till death do you part, you'll need to get her one of these. Until the next model comes out. ( of course ). Good Luck....

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Has all the multi-functions I’d hoped for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been able to combine our Garmin dog tracking GPS collars, great on foot navigation, sports/fitness needs into this one device. Easy to learn and maximize use of it and great help and support from Garmin along the well. Navigation features and maps are trrrific and accurate. Easy to figure out, good performance. At first I was concerned a little about the larger size than any watch I’ve had (42 cm) but it is not obstructive on the wrist, is comfortable and looks reasonable in appearance even though larger. It took me a lot of studying and comparing of wearables to find and make decision and so far, I am super happy I chose this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i've owned a ton of the garmin devices and by far this one is my favorite! i thought at first i'd like the vivoactive3, but after using it for a while i've determined that Garmin still has a long way to go regarding touchscreen devices as my screens would change frequently because of my movements. This one has no issues at all of the sort! i also love the sapphire screen as i'm not worried with it being scratched when using it daily.

    I would recommend this to a friend
  • Pros mentioned:
    Health tracking

    Rated 5 out of 5 stars

    Keeps track of my health.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has helped to get me back into running! Has work outs and maps plus regular features for steps, heart rate and sleeping. Keeps track if my period , water intake and I now use it for other sports too. Love, love! A little expensive so found on sale but worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great running watch!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended for runners. I use mine everyday!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great watch. Use it when I run and gives a lot of info when you're done. I use it with my fitbit and its within .1 on the GPS. Haven't tried swimming with it yet. I would recommend it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great watch, battery needs work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the watch is awesome, looks great and tracks accurately, but the battery lasts no where near as long as the 5x plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great watch to have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the watch and everything iit has to offer. Easy to use andd it heavy at all.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Well it was ok..

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pretty happy with this watch, had some issues with it staying connected to my iphone, but it wasn't irritating enough to return. But here I am 4 months later and the display has gone out. That's ridiculous for a 4 month old $800 product. I called support (who were very nice I will say) and they will replace my watch with a REFURBISHED watch because I've had mine for more than 60 days. How is it my fault that your product is defective garbage? This "new" watch better perform perfectly. Extremely disappointed in Garmin....

    No, I would not recommend this to a friend
    • Brand response from GarminProductExpert
      Posted .

      Thank you for your review and your experience with the Fenix 5s Plus. We would like to discuss this further over email. If you could please email us at [email protected].
      Thanks
      Jenny Garmin

  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    great watch for ladies size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Watch for ladies size. Not a fan of the price though. They've increased so much since last year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GORGEOUS!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this watch! I really wanted a smart watch that looks like a watch and this one had great reviews AND I was able to get a price match! I get so many compliments on it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best sports related smart watch you can buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Summary says it all, but the Gamin Fenix series are amazing watches with all you need for sports and all the added benefits you could use regularly as a smart watxh.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife absolutely loves her Garmin ladies watch. Wears it for work and gym

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this watch! It's great, worth every penny!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great watch!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does everything I need it to do and it’s waterproof!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fenix 5S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my watch works great on my runs and workouts.

    I would recommend this to a friend
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