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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 460 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers praise the 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator for its quiet operation, counter depth design, and well-functioning ice maker. Many customers also find it affordable and appreciate its adjustable shelves, fingerprint-resistant finish, and efficient cooling system. While some customers have mentioned that it has less space compared to other models, the majority of customers are pleased with its size and overall design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 460 reviews
  • Rated 3 out of 5 stars

    Refrigerator

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crush function on my ice maker stop working after 7months

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hell Bmin - Thank you for reaching out about your refrigerator. It is disappointing to hear you have had trouble with the dispenser feature and we would be happy to help. Please take advantage of the warranty by calling 1-800-432-2737. Our service technicians will be happy to diagnose and repair the issue. - John@GEAppliances GE_Appliances

  • Rated 1 out of 5 stars

    OK product bad customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is okay in that it cools and is well designed. But the freezer has visible frost which hasn't happened to any refrigerator I have had since the 1980s. The water dispenser has a design flaw so that it continues to drop water after you stop dispensing, so there is a little puddle of water in the base if you fill multiple glasses of water. One star is for the terrible GE customer service. The water dispenser slowed to a trickle about 10 days after installation. When we contacted GE customer service the rep claimed they wouldn't replaced it because the purchase date was 32 days prior. Well the refrigerator was not delivered by Best Buy till 2 days after purchase! Apparently this argument was beyond the unhappy rep's understanding. I regret not getting a Samsung refrigerator like I previously had which was just so much better in every way. Oh well lesson learned and not again.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thanks for being part of the GEA family! We're sorry to hear about the trouble with frost and water dispenser. It is always a pleasure to help so please schedule service through the warranty by calling 1-800-432-2737. A technician will be able to diagnose and fix these issues. Keep in touch! - John@GEA GE_Appliances

  • Rated 3 out of 5 stars

    works well! big capacity

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    large fridge! big capacity for the size if the fridge! it is noisier than my previous bosch though

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven’t used long enough to know.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had it long enough to know what we think. The first few days I think it is a little loud.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator came dented on the side when delivered.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of GE.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it 3 times. 1st time the motor was so loud, you could hear it from the next room. 2nd one had a bad dent in the upper corner. 3rd one also had a dent and the motor was also noisy, not as bad as the 1st one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    May not last a year!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a GE side by side Profile for over 20 years. This one may not last a year. Less internal space than the one it replaced. Questionable as to how it holds its temperature in both fridge and freezer. We have frequently found the temperature higher than what it was set for.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi - Thank you for sharing your comments and concerns regarding your new refrigerator. The refrigerator and freezer compartments should contain a reasonable food load to help maintain internal temperature. You may notice the "actual" temperature is a degree or two warmer than your "set" temperature if either door has been opened recently or if the refrigerator has just completed a defrost cycle. However, if you notice issues with the quality of the stored foods we would recommend having service out to check the unit to ensure all is well. We wish you all the best! Vikki@GEA GE_Appliances

  • Rated 2 out of 5 stars

    Not recommended

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shallow and small interior storage areas. Ice only produces at 0 or 1, which then over freezes all the other items in freezer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just ok. Ice "cubes" come out partially crushed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    poor opening in older kitchen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor freezer door opening width, Requires too much space.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In door water/ice leaks and stains the plastic and stainless steel. Also, temperature/thermometer is not accurate.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    First one had problems

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thermostat problem the first week. Best Buy quickly replaced.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    GE refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very noisy Inside plastic parts cheap Wish I would have bought the more expensive model not this lower cost

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It works!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning several French door fridges, I went back to the trusty side by side. No ice maker issues with this one!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    poor storage containers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both of the large shelves for the side door fell out and broke.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did not work at all. All my food spoiled right after grocery shopping. They took another 6 days to pick it up. I had to purchase another refrigerator. Very disappointed and unsatisfied.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Delivery

    Rated 1 out of 5 stars

    Not real delivery men

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not bring fridge to second floor Home Depot did the following week no issues

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Door issues

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer door won’t stay shut. Every time we close the refrigerator side, the freezer pops open. We’ve tried releveling the doors, but it doesn’t help.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible the Water area is cheap plastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible the Water area is cheap plastic That scratched in 2 weeks. The handles need to be cleaned multiple times a day and Show fingerprints like crazy. Horrible experience! Do not buy!!!

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello Ayoayo, thank you for your review. We hate to hear that you have not been pleased with your new refrigerator. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy this fridge - would highly recommend this item.

    I would recommend this to a friend