Customer Ratings & Reviews

I bought these washers 2 years ago and the amount of times I've had to wash an item by hand is in the 100s. No matter how many times you wash the item, a smell or stain will not come off, if you actually work outside, get a mold smell etc. Item will not deep clean. Sometimes items come out of washer dry, even with full soak mode on and extra rinse. Point being for the money I spent on these washers, I shouldn't have to constantly wash by hand if I work outside or leave in washer for an extra hour or 2 and it gets a mold smell. A mold smell will not come off unless I use my utility sink to wash clothes first. So basically if the item is not used very much, yes it will I guess clean it. however if you do anything that produces to much sweat, grass smell or any type of strong smell on clothes, no matter what, will not get smell off. however, seems if I wash by hand for 10 minutes in utility sink, smell comes off, meaning it doesn't actually clean clothes. It basically just rinses items off and will fend minor use off. after going thru Samsung and GE for efficient washers, it's clear efficient means it won't use enough force or water to clean your clothes. Instead it is meant as a profit motive to place cheap motors, parts and not make good functioning products. I want the old washer with a spinning middle piece, a heavy duty washer that actually cleans your clothes, actually uses enough water. I've actually had to throw buckets of water in washer as it doesn't even get all soap off most times. I'm done with non efficient profit washers. Give me an old GE, Kenworth or whirlpool washer / dryer. I traded out old washers like 10 years ago, wish I never had done so, worst decision ever. these washer don't work. I've never had to wash any of my clothes by hand, same work, same level of smells and activity, yet my washer no longer can get the job done. Efficient needs to be replaced with doesn't work unless you have a office job, do zero physical activity / lifestyle, meaning you don't work with your hands. Terrible products.

Overall, not a bad machine. The Wi-Fi feature is a gimmick, doesn't really do much or add great value to the product, but most Wi-Fi features now a days are just bait to draw in the techy minded consumer. The Blue Sapphire is an ok color, but is impossible to keep it clean looking, so if your a neat freak, stay away from this color. The packaging is pretty good, however Best Buy still managed to damage the back side of the washer. The box was torn open and yet they loaded it on my trailer that way without saying a thing. When I got it to my cabin, 5 hours away, and opened the box, the back of the washer had a big dent in it. After close inspection, this was only cosmetic and would not affect the operation of the washer, and hey it on the back side so I guess its not a major issue.

This machine will handle about a load and a half of what my previous machine could do. The smart dispenser has multiple settings so that more, less, or auto sense amount of soap can be delivered into the load. The large capacity also allows for a California king size sheet set to be washed in one load.

We haven’t had the washer for very long, but so far so good. The washer did create a water hammer in our piping but that may be due to it being so efficient?!? Regardless, we moved on from an LG washer and are pleased

We love it, For the price the warranty should be much longer. The manufactures understand behind their products I feel it’s common place that I have to buy an extended warranty and for $3000 I shouldn’t have to

The best washer I’ve ever seen, everyone that visits wants this exact model after using it. Easy and amazing. I thought the wifi gimmick was kinda dumb at first, but now I load it in the morning, and start a wash about an hour before getting home and straight into the dryer. It’s awesome

Amazing washer. I have really enjoyed the automatic detergent dispenser and the notification through the app makes it perfect as my laundry is outside the main area of the home and the audible alarms aren't heard. The stacking with the dryer has improved use of the laundry space.

so far so good. Purchased in early November. Big drum allowing to do heavy duty laundry with 5 people in household..quiet with multiple options for washing. wifi is nice touch letting me know when washer is finished. Machine also vents itself so no mildew inside rubber or rim can grow..Ge has made a nice unit

I have had this washer a little over a year now. Needless to say, I absolutely love it! Cleans my boyfriend dirty clothes like a beast and washes my king comforter very well! I am now purchasing the dryer so review on that coming soon!

I purchased a GE front-load washer and dryer (model GFW850SPNRS for the washer and GFD85ESPNRS for the dryer) from Best Buy in January 2024. The units were installed by Best Buy later that same month. I truly expected that this investment would bring peace of mind and reliable performance for years to come—but unfortunately, this has been one of the most stressful and disappointing experiences I’ve had with any product. Within just two months, the washer began making extremely loud noises during the spin cycle. Something clearly wasn’t right. I contacted Geek Squad and over the next several months, multiple parts were replaced—first the inverter, then the main board. Despite all these service visits, the washer completely broke down after only 13 months of use. Because the original washer was discontinued, we were forced to accept a newer model as a replacement. But this wasn’t a simple exchange—we had to pay the price difference for the new unit and were also told we had to purchase a brand-new Geek Squad protection plan, even though our original plan was still active. On top of that, Best Buy required us to buy new water hoses for the installation, no matter what. We were told we could return them if unused, which we eventually did, but even that part was frustrating and inconvenient. At the same time, our dryer began to fail as well. The display panel stopped functioning correctly and had to be replaced. Even after that repair, we continue to receive error code 29. I’ve called Geek Squad several times, and while they sent technicians, the response was always the same: “everything looks normal.” But nothing about this situation feels normal. I requested a replacement for the dryer, but that was denied. I feel helpless and trapped with a product that continues to malfunction, even after doing everything right. The new washer was installed on April 4, 2025. I followed all the instructions carefully, including running an empty cycle first. When I loaded my first actual load of laundry, the washer immediately started banging loudly again during the spin cycle. I discovered that the machine had not been properly leveled during installation—something that should have been done correctly the first time. At this point, I’m mentally and emotionally drained. I’ve spent hours on the phone, waiting for service visits, dealing with replacements, returning parts, and trying to advocate for basic support. And still, I feel like I’m no closer to a resolution. I’m heartbroken that a major purchase like this could turn into such an overwhelming burden. I don’t feel supported, I don’t feel heard, and I definitely don’t feel like a valued customer. I’m writing this review because I don’t want anyone else to go through what we’ve experienced. This has been a nightmare that continues to this day. I’m sad, disappointed, and completely unsatisfied with the products, the service, and the process from beginning to end.

GE continues to be solid company producing good value consumer products. This washer is no exception, works very well and we love the non-traditional color. Best Buy arrainged delivery and setup our machines, an excellent srrvice that lets the consumer relax.

So far we’ve had no issues with this washer. The clothes stay fresh for much longer if left in the washer and it seems to clean thoroughly. I appreciate the notifications reminding me when the wash is done. The only issue we’ve had is that this washer causes water hammer (which I had to research) and our previous didn’t, but that seems to be a common thing so was a simple fix with purchasing water hammer arresters.

Wife loves it! Quiet. Easy to use. Delivery and set up super.

Great washer. It has greatbfeatures and is really quiet.

It has been very loud, does not always start when I press start, and shakes like crazy causing it to move in laundry room. Only part that works perfect is the ultra vent to prevent molding

I didn't know I could be so happy with a washer! Capacity is a step up from our previous, which means time saved doing laundry, clothes are clean and the ultra fresh vent keeps the washer from smelling musty.

This product has been one of the best items I have ever brought. This works really well and is really efficient.

Love this washer. It seems to wash much faster than my previous front load, and who doesn’t want that! I've been very happy with the quality and options

Amazing family washer. Very easy to use and holds a large capacity.

Overall, this is an incredible machine. As with it's accompanying dryer, you can set customizable notifications to alert you about your wash cycle. We have saved SOO much money on laundry detergent using the "Auto fill" setting for the detergent. We discovered we had been using WAY too much, and our clothes are still coming out super clean and fresh. The *only* complaint we have about this washer is that it's louder than we feel like it should be for its cost and sophistication. It's really an amazing washer otherwise.