Customer Ratings & Reviews
- Model:
- IM5D
- SKU:
- 5231209
Rating by feature
- Value
Rating 3.3 out of 5 stars
- Quality
Rating 3.2 out of 5 stars
- Ease of Use
Rating 3.3 out of 5 stars
Customers are saying
Customers regard the icemaker's ice production capabilities positively, appreciating the abundance of ice it provides. The ease of installation is also well-received, although some find the instructions lacking. However, there are concerns about the product being defective.
This summary was generated by AI based on customer reviews.
Failure
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item after 2 failed attempts by your employees to install it. They admitted that had not been properly trained on how to install this icemaker. You should not sell items that you can’t install!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we couldn't be more sorry to hear that this ice maker had to be returned after 2 failed attempts to get it installed. We can only imagine how aggravating this would be so we apologize for any time wasted as well. For any additional help, we suggest reaching out to the Best Buy you purchased this from. All the best. - Guy@GEA
What a waste
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker only works when it wants to. Makes ice for a day or two then nothing for at least a week.
No, I would not recommend this to a friendDoesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had it installed twice and each time it’s been unsuccessful. Someone from Geek Squad needs to come install it!
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice machine was installed by Best Buy and not working.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out with your review. We are so sorry to hear that your ice maker is not operating properly. Your frustration with this is understood and something we would love to look into further as this is not the ownership experience we strive so hard for. In this case, if you haven’t done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. We hope this helps. -Chris@GEA
Easy install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little intimidated by the instructions but once I started the install it was a piece a cake
I would recommend this to a friend