Customer Ratings & Reviews

Best Buy is where I go to purchase computer and its peripherals. I have always quite please with their service. However, when I purchased their 24/7 plan it was another story. They were unable to connect to my computer despite multiple attempts. They wanted me to bring in my computer to their store to address this issue. Being a paraplegic, I have some limitation. Yes, I have a ramp to my van, but the angle of the ramp is such, I would risk dropping my computer since I could only hold it with my left hand while right hand handles the joy stick. My other option, I would have to hirer someone to disconnect and reconnect my computer, along with driving it to the store. This wasn't a viable option for me. I asked about having a technician come to my house which is about 4 miles away. Yes, someone could to my house, but I would have to pay the home service fee. I asked if this could be waved because of circumstances about inability to connect to my computer.They said NO, then I asked to speak to their supervisor, and he said NO. I cancel my plan, they were good about refund since it was less than 30 days after the purchase. After cancellation, another plan was able to connect to my computer without an issue. If you are unable to connect to your computer, why does the customer bear that cost?

Had difficulty downloading the software. Geek squad took care of this and cleaned up some malware I picked up while attempting to install the software.

Quick to answer your questions. Fixes problems and gets your product back to you quickly. Worth the expense to add them to your purchases.

Struggled for months with old keyboard/mouse and we couldn't correct issue of "floating" cursor. New Microsoft keyboard & mouse seemed to solve the problem

Geek Quad was very helpful in setting up my new computer. They answered any questions I had. I know that if I need help in the future, they will be there.

Well worth having! Anytime you have a question or a problem they will research and get you the information you need or repair always with a smile!

This service is great! Even if you think you know everything you need to know about the technology, the help is professional, easy and timely!

Everyone was extremely helpful and friendly. Would have never been able to set up new computer myself. Easy process and worth the price of the service.

I had taken my Dell computer in to be reset and fixed and the gentleman that helped me was very kind. My computer was ready by the end of the week!

I was very pleased with my interactions with the Geek Squad. They provided competent service, and solved my computer issues promptly and efficiently.

These guys are right on!! Very pleasant to deal with and they know their stuff. Thanks Geek Squad for making my computer buying decision an easy choice.

I was very happy with the help we received. Our options were explained very well and we were able to install a new hard drive verses buying a new computer.

Bought this laptop for my 10 year old. Glad I spent a little more on it then I was intending because it runs so smooth with the games she likes to play.

This is a excellent service. The geek squad team spent at least 2 hours helping me troubleshoot a printer hookup problem. Very courteous and professional

Took my laptop in was told it would be about $90. When I picked it up it was $100 more to “load the operating system”. I bought this for only$50 More and figured it was worth it.

Geek Squad is an awesome service to have. Convenient, easy access, polite, informative representatives, etc. Don't ever want to be without it.

Recommend this.Took my computer in. They are able backup my items and restore the computer. Works great. Also with the 3 yr support you get antivirus.

When ever I have a problem Geek Squad is there for me and fixes my problem. The service is excellent and the service engineers are extremely knowledgeable

Easy to walk in & get help, they removed the virus & my laptop is working better than ever! and I'm at ease that I purchase 1 year of support just in case!

These guys in Florence sure know how to treat a customer so helpful even with a older person like myself that I am sure tries their patience