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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 199 reviews

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85%
would recommend
to a friend

Customers are saying

Customers appreciate the sound quality and the generally excellent condition of the Geek Squad Certified Refurbished Beats Solo 2 On-Ear Headphones. Many also find them comfortable and praise the price. However, some customers experienced issues with functionality and noted that the headphones were not wireless as expected. A few reported problems with one side of the headphones not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 199 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    An improvement from the Solo HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Beats Solo 2 as an open box. Thought this purchase would save me money instead of paying the overpriced cost for a new pair. Unfortunately, they were delivered defective and was returned. Also was disappointed that it wasn't complete and was missing exterior packaging...only interior box, headphones & cable was included. If the headphones wasn't defective, then the Beats Solo 2 would've been a good buy...definitely worth the $130.00 paid. Best Buy return policy based on my Elite membership allowed me to return the headphones after the normal 2 weeks return period. Glad I'm an Elite Member.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome product and great deal for open box item!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these...awesome sound! I will watch for open box items in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never bought anything refurbished and I may never again, but these work and I love them! Thanks!!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 5 out of 5 stars

    Elite product for great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a deal of the deal open box. The item came In excellent condition. It was new if you asked me, smelled new and leather was fresh! The headphones sounded awesome as well.. Highly recommend, use for gym and enjoy blocked all the background sound. I bought the 2 year replacement warrant in case it's damaged with sweat or working out.... The headphones are just so NICE, it's like wearying a fresh pair of shoes... Don't waste your time with others trying to keep up with Beats. They are best in market, why else did Apple acquire?

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a pair of these headphones for awhile and now that I have them Im upset that it took me longer than I wanted, to purchase them. I love them, the quality is excellent and they feel good on my ears. Very light weight and comfortable...

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Sound quality

    Rated 3 out of 5 stars

    Nice headphones. bad box.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't go wrong with these headphones. I bought them open box. I wish I had waited and caught a new pair on sale for about the same price. That said. The open box Beats are in great condition with the exception of the box. Best Buy wraps it in clear tape with the words inspected on it. I'm not talking one piece. I'm talking the entire box wrapped in clear plastic tape and all its wrinkly glory. This obviously makes it difficult to gift.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Comfort

    Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my teenage son. He likes it a lot, sounds pretty good, etc... Comfort is good for a while, but feels tight after an hour or so.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Great deal!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this open box headphones for my daughter and she is so happy, I liked the colors and the sound, this headphones are great, and I got them for half the price of new ones! They look like New and sound great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Comfort

    Rated 4 out of 5 stars

    Nice headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look nice and sound great. They get a little uncomfortable after wearing for awhile.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Fit

    Rated 4 out of 5 stars

    Great sturdy head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for my wife and she loves them. Nice blue color and comfortable fit on the ear.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Great price. No hassle. Aux. line worked.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Fantastic gadget addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I choose the sapphire matte color to compensate for the non-glossy finish option (I'm not crazy about the fingerprint magnet finish ).The quality / price ratio on this deal is definitely worth it. Next step will be wireless as I am now convinced this is a great addition to my audio environment; lightweight, easy to fold and carry around, crisp sound, and great at blocking out ambience noise. I've only had them for a couple of weeks so at this point everything is fine. The only thing I think is worth improving is the jack as when I connect the cable to the headphones jack, I need to find the right point to get a balanced sound on both the left and right sides. A definite buy otherwise!

    I would recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 3 out of 5 stars

    Not great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I as not pleased when I purchased these headphones for my vacation. Trying to save a little money, I purchased them from "open boxed items". I didn't try them as soon as they arrived in the mail. I waited until the night before my flight, and was totally disappointed when only the right side was working. Had my husband return them to the store after I had boarded my flight without any headphones for my flights. Guess it is worth the extra money to buy new, unopened items. It may have only been this pair of headphones, but nevertheless I was very disappointed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're good headphones but the sound is no better than standard iPhone headphones. They're more for the appeal of the headphones and beats recognition. Headphones does cancel out outside noise b/c of the earmuffs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and sound of these Headphones. Also, lightweight makes them very easy to travel with!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    For music enthusiasts, not for gym rat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable on the ears and blocks out noise. Although, probably not for working out at the gym. Open box worthy for a buy from original price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These live up to their reputation for being all around great headphones. They're comfortable, stylish and above all, sound great. I've owned them for about a month and put them through their paces. I was impressed with the sonic range of this model. Very nice bass and crisp treble. The foldable design is great and makes for convenient storage and transport. 4 stars overall. Saving the last star for long term durability. Will update my review in a month or so once I' see how they hold up. Rock on!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I have had yet. Great sound and the fit is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want to buy beats for the name, so I bought ncredibles by monster good sound but headband was to thin and cracked; then purchased sol republic again good sound but went through 3 cords because of bad connections. So finally gave in and purchased beats which have been great. Very will built and sound great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great heaphones for value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought headphones for 11 year old daughter. I got them through BB online open box on sale. She loves them and they where just like new. Great sound!

    I would recommend this to a friend
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