Customer Ratings & Reviews

Hi there IamDavid, thanks for sharing your feedback with us. We're sorry to hear that the move from the Nest app to the Google Home app for the new generation of Nest cameras fell short of meeting your expectations.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

If you're willing, you may set up your old Nest cameras to the Google Home app. Check out this help article: https://support.google.com/googlenest/answer/9893532

If you need further help, please do not hesitate to reach out to our support team via the Google Nest help page here: https://support.google.com/googlenest/gethelp

Hello DonM, it's unfortunate to hear that your initial experience with the Nest Cam (indoor, wired) has been disappointing. We're sorry to hear that you had to return it for a new one. If you're willing, we'd like to assist you with setting up the new Nest Cam and help enhance your experience with the device. Please reach us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, LGRefridgerator. Thanks for choosing our Google Nest products. It's unfortunate to hear that you encountered this issue and we're sorry for any inconvenience this may have caused you. We recommend contacting Best Buy support and they should be able to help address your concern.

Hello Bingbang, thank you for sharing your review. We're sorry to hear that your experience with Nest Cam (indoor, wired) didn't meet your expectations when it comes to where you want to use it. The Nest Cam (wired) is designed for indoor use. We recommend checking our Nest Cam battery or Nest Cam with floodlight for an alternative option for you. If you need more details or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, Vicki. We're sorry to learn that you're experiencing some difficulties with your Nest Cam (indoor, wired). This is not the initial impression we want you to have with the products and services we provide. We recommend reaching out to our support specialists so we can help identify the cause of the issue and help you with troubleshooting tips that may improve the performance of the device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Mehrdad, thanks for letting us know about the issue. We're sorry to hear about the poor night vision you are experiencing with Nest Cam (Indoor, Wired).

Night Vision video quality can be affected by internet speed and other issues, but most Night Vision specific issues are caused by the camera’s infrared light that reflects off a surface near the camera, like a shelf, window, window screen, or wall. Symptoms include:
- A large light or dark ring in the video.
- A part of the video is bright white or washed out (typically on the side of the video)

Here are some steps you could try out. You may want to test and view the night vision of your Nest camera using the Google Home app after each step:
- Clean the lens with a soft cloth that’s made to clean optics. Dust, thumbprints, and dirt can cause poor image quality.
- Turn the camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the Nest or Google Home app to Zoom and Enhance and crop out surfaces or objects that may be the cause of the glare.
- If a bright white shape along the edge appears while everything else is too dark, there might be a surface that’s too close to the camera’s view (like a wall). Angle the camera so the surface stays out of view.
- Move nearby objects that may reflect the infrared light.
- Check for possible sources of congestion or interference with your network. Removing some of your connected devices may help free up some bandwidth space. You may also want to try moving the location of your Nest camera and bring it closer to your router to get better signal reception.

If none of the steps prove to be helpful with the issue, please do not hesitate to contact our support team for further help with the issue by reaching out to us here: https://support.google.com/googlenest/gethelp

Hi Eddie, thanks for sharing your views on Nest Cam (Indoor, Wired), and the move we made, from the Nest app to Google Home.

The reason for the change is that the Google Home app provides a centralized platform where you can see, manage and control all your Google Nest devices, and it helps give you an integrated experience with the other Google Nest speakers and displays. Here are some other benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- You may have the option to set up your Nest cameras to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

We'd be happy to assist you for any help needed with your Nest Cam with Floodlight. Please reach out to our support team here: https://support.google.com/googlenest/gethelp

Hello Mpc1226, we appreciate you for posting your review. We're glad to hear that your Nest Cam (indoor, wired) experience has been good. We want to know more about your experience so we can help improve on it. If you're willing, please reach out to our support specialists by visiting our Google Help page here: https://support.google.com/googlenest/gethelp