Customer Ratings & Reviews

Hi Blanca, thanks for sharing your experience. We apologize that you’re unable to use your Nest Cam (Battery) with your Nest App. We understand the convenience of using one application for all of your devices.

The new Nest Cam (Battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Your feedback is important to us and it will greatly help us in improving our products and services. If you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi LouC, thanks for sharing your feedback. We regret to hear that Nest Cam (battery) did not meet your expectations. We're always working to understand our customers' needs and expectations so that we can improve our products and services. If you have any questions or concerns, you can reach out to us anytime. We’d be happy to help you here: https://support.google.com/googlenest/gethelp

Hey there, UlyssesD. We’re sorry to hear you’re having to charge the Nest Cam (Battery) so often. The battery life will depend on factors including activity, temperature, and selected camera settings. On average here’s how long the battery will last on a single charge:

Busy - About 1 month battery life (about 25 - 30 recorded events per day)
Typical - About 2.5 months battery life (about 13 - 16 recorded events per day)
Quiet - About 6 months battery life (about 2 - 5 recorded events per day)

Here’s a few tips to conserve battery:
1. Optimize its video quality.
2. Shorten the length of time for which events are recorded.
3. Take longer to begin recording between events.

We’re just a click away if you need support: https://support.google.com/googlenest/gethelp

Hey there, JonathanS. We’re sorry you're running into connectivity problems with the Nest Cam (Battery) — we totally understand your frustration. Here are some troubleshooting steps to get your device running smoothly:

1. Check your camera’s distance to the router: Your camera may be out of range or it may be too close to the router.
2. Restart your camera: When you restart your camera, it will refresh its connection. Instructions depend on what kind of device you have.
3. Restart your router: When you restart your router and modem, it will reset your internet connection.
4. Check the settings on your Wi-Fi router or access point: In some cases, settings on your router or access point could cause a problem with the connection. High firewall security or parental controls can block new devices from connecting to your Wi-FI network

Don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp

Hi Maxi, we appreciate your feedback on your Nest Cam (battery) and the Home app. We're sorry to learn that your experience with using the Home app didn't meet your expectations. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Please know that your feedback here with using the app will be relayed to the right team for future improvements. If you have additional questions or need further assistance please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there Bebee, it's great to hear that you like Nest Cam (Battery). We're sorry to hear that you're experiencing shorter battery life than expected. You're actually correct to assume that video events and activities affect the battery life duration for your Nest Cam (Battery).

Battery life of Nest Cam (Battery) will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

It's important to check the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hey there, EHAS. We're delighted that you like the Nest Cam (battery). Our goal is to provide a great user experience, and feedback like this inspires us to do more. If you find yourself in a situation where immediate support is needed, you're always welcome to contact us here: https://support.google.com/googlenest/gethelp

Hello there, JohnL. Thanks for sharing your feedback on Nest Cam (battery). We'd like to learn more about your challenges with using the device so we can figure out a way to help you best. We'd appreciate it if you can take the time to visit us at your earliest convenience here: https://support.google.com/googlenest/gethelp