Customer Ratings & Reviews
- Model:
- GA02077-US
- SKU:
- 11201934
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Doesn’t work with Nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work with Google Nest? How crazy is that when it doesn’t work with its own app? I may return it. It does work with Google Home.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your feedback. We’re sorry to hear that Nest Cam (Battery) didn’t meet your expectations.
Nest Cam (Battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
Your satisfaction is what drives us to improve our products and services. We’re hoping that you will still use your Nest Cam (Battery). If you need assistance, our support team is always here to help. You can reach us through this link: https://support.google.com/googlenest/gethelp
Security Camera Without a Power Connection
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At last, a Nest camera I can mount outdoors in a perfect location without worrying about wiring power to it. That’s the basic idea, and it has many great features. The camera can also be connected to power, and used indoors of course, but since I’m using it outside in battery mode, my review is based on using it that way. Installation is very easy. I have many other Google devices (cameras, smoke detectors, thermostat) and following the directions they all connect quickly. Once connected to your wi-fi, physically mounting the camera is very easy. Just screw in the wall plate wherever you’re going to mount the camera (screws and anchors are provided if necessary.) Once the wall plate and magnetic plate is screwed on, the most powerful magnet I’ve ever used adheres the camera in place. The GREAT news about this arrangement is when it becomes time (once a month or so) to recharge the battery, you just pull the camera away from the magnetic plate. No unscrewing anything. Just bring the camera in the house, recharge it with its USB cord, then pop it back on the plate for another month. The app clearly tells you your battery percentage. The camera’s picture is VERY sharp, the night vision is great as well. It has many cool features like setting up an “activity zone.” This helps cut down on “nuisance notifications.” I have the camera setup in my back yard, and it sees all of it. Since I only need notifications for activity on my patio, I can shrink the ‘notification zone’ just to the patio, so I won’t be notified at 3 am that a possum ran across the grass in the back. I was excited about using the facial recognition feature. However, I couldn’t find its setup in the Home app, and upon further exploration discovered since I live in Illinois, that feature is not permitted. It’s the only state in the union which does not permit it. (I could go into a really long diatribe about my state here, but I don’t think the Best Buy review section is the proper place, lol.) Just know that if you live in Illinois, you can’t use “Facial Recognition” through no fault of Google. As I’m sure you’ve read in other reviews, you get 3 free hours of history in the Home app, which you can look at or download. You need to buy a Nest “Aware” subscription for a longer history, either a month or two months. The good news is just one Aware subscription is valid for ALL your Google camera devices. So actually the more Google cameras you own, the cheaper that service is per camera. A negative to me, since I felt I was a member of the “Nest family” even before Nest was purchased by Google, is you can’t use the Nest app, which I am familiar with, to set-up or then see video or pictures from your camera. You need to use the Google “Home” app. It seems likely, since I can see all my cameras on that “Home app” now, that Google is trying to migrate everything over to this app eventually. A problem with that concept to me is that this app is NOT available for use on a PC. So I can’t see the Nest Battery camera on my PC, as I can full screen with my other Nest cameras and doorbell, I can only see my new camera on my phone and tablet. I can’t see how that is in any way an improvement. Bottom line however, it’s great that you now can have a security camera which just needs wi-fi, not a continuous source of power. I think you’ll be happy with your purchase.
I would recommend this to a friendJust buy the camera somewhere else.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you wanna get a bunch of grief when the cameras don’t work then buy them here if you wanna just return them when they don’t work then buy them somewhere else like Amazon.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi, PatrickW. We're sorry to hear that you experienced inconvenience with your Google Nest Cam 3 Pack Indoor/Outdoor Wire. We're sharing the Help Center to get information when you encounter an issue with your Nest Camera: https://support.google.com/googlenest/topic/9299924
In case you need further assistance, don't hesitate to contact us through the following link: https://support.google.com/googlenest/gethelp
Spend more money for a better camera
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a great deal price-wise. But, this device malfunctions dozens of times throughout the day and night. Google states, reset the router, unplug and replace the camera, clear the cache, etc. It defeats the purpose have a surveillance camera, that fails to record when you need it.
No, I would not recommend this to a friendMeh do better Google
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google home gone to trash. Loses my recordings constantly
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for the heads up about your recordings issue. We recommend to make sure you're using the latest version of the app, also you can check your video history from our home website, check out this link: https://support.google.com/googlenest/answer/9241220#home-video-history&zippy=%2Cview-video-history
If you're still having trouble, we're here to help. Feel free to reach out to us through this link: https://support.google.com/googlenest/gethelp
Google nest is a ripoff. Google play is a crooked
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pure crap with slow response and very late response to activity. Did not capture criminal activity untill escape was not able to be seen.
No, I would not recommend this to a friendGoogle Nest Cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easily added to existing cameras. Good night vision. Quality for price paid
I would recommend this to a friendnot compatible with nest app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with nest app, battery is not great. just get the regular old ones
No, I would not recommend this to a friendBrand response from Nest Support
Posted ."Hello there, SamG. We appreciate your feedback on the Nest Cam (battery), and we’re sorry to hear your experience didn’t meet your expectations.
We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. And while the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.
Also, the battery life depends on factors including activity, temperature, and camera settings that you select. You can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611
Here are some typical scenarios.
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)
If the battery life is significantly lower than expected, or for additional assistance, please contact us anytime and we’d be happy to help: https://support.google.com/googlenest/gethelp
Great Camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to install. Works great. Integrates perfectly with Google home.
I would recommend this to a friendSolid Build Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great footage, great battery, great ecosystem. Super easy/friendly to use
I would recommend this to a friendHate the new cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new cameras are not compatible with the previous cameras and app. Doesn’t keep video records long enough to check them
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Bonnie, thanks for your feedback. We´re sorry to hear about your disappointment with the Google Home app.
Our goal is to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam with Floodlight:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
You may transfer your old Nest cameras to the Google Home app together with your Nest Cam (Battery). Here's how: https://support.google.com/googlenest/answer/9893532
Our support team would be happy to help you with your support concerns. Please reach out to our support team here: https://support.google.com/googlenest/gethelp
Camera is ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera cuts out when it’s not powered up, and its wireless connection is unreliable.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Aamir985. Thank you for sharing your concerns about your Nest Cam (battery). We're sorry to hear that you're having some connectivity issues with the device. It's important to us that we provide you with the best help possible and identify the cause of these issues you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Difficult to Operate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not get cameras to connect to Google Home. Attempted 3 separate times.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, ERH1. It's unfortunate to hear that you're experiencing some difficulties with setting up your Nest Cam (battery). We appreciate you sharing this with us and recommend that you reach out to our support specialists so we can better identify the cause of the issue and provide you with troubleshooting tips that may improve your overall experience with setting up and using the device. Please contact us on our Google help page here: https://support.google.com/googlenest/gethelp
Great video good battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic Cameras and they work seamlessly with the google home app.
I would recommend this to a friendNest Cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy Install, great picture, great add to our Nets family of products
I would recommend this to a friendWe love google home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera and does what we need it to do! Very clear recordings.
I would recommend this to a friendGoogle camara review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t work well constly having problems getting tired of it
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Morticia. Sorry to see the Nest Cam (Battery) didn’t work out for you. We’d be happy to look into what could be happening and get a resolution for you — when you get a second, talk to us here: https://support.google.com/googlenest/gethelp?
Nest Camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent camera for battery only model. I do not like that this is not accessable on the nest app. Everything is on google
I would recommend this to a friendPretty cool
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and placement. Bringing it online was a piece of cake
I would recommend this to a friendDon't bother
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could never get them to connect and ended up taking them back.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, we're sorry to hear that you had a difficult experience with Nest Cam (battery) and that you had to return the device. This is not the initial impression we want you to have with the products we provide. If you’re ever considering Google products in the future and need help with setting up or installing a device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
