Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16026 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 779 Showing 15,561-15,580 of 16,026 reviews
  • Rated 4 out of 5 stars

    takes some time to learn, very convenient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    takes a lil time to learn but , just wish manual was more detailed on all functions

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very frustrated with the NEST overall! It was very easy to install and setup. The learning mode is pretty good, but sometimes it wont let you overide. For instance its heating the house to 68, but i want it warmer so i turn it up. A few minuts later, it turns it back to 68. Support has not been good. I would not buy another one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not reccomend

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this product for 2 years. Last 8 months the app is always offline, so i can never use it in the app. Customer service has not fixed the problem in 8 months pretty ridiculous.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    a little complicated but works

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still have not figure out yet how to work it our with both heat and cold at the same time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nest keeps learning my varied schedule and keeps the temp right where I need it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good thermostat

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a professional installation couldn't get it to quite work properly. Will try to reinstall.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cost me repairs

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 minth in Nest fried AC circuit board. 400 in repairs. AC repairman verified it was rhe Nest. Contacted company. They verified the issue was a batch of bad nest. However no recall even though they know. Im out the repair cost. While it was working no engery savings as promoted.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AC does not work

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this thermostat and the heat worked great but then the ac would t worked. Called technician and everything turns out it’s the best thermostat and it’s been happening to a lot of people

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works well!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it for about a year and totally satisfied - lowered my energy usage by 10%

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    worked until it didn't

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Nest died 8 months after buying (7 months after installing)

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great upgrade from my old ritetemp model.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m impressed with the learning function of this thermostat and its quality feel.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Emerson Sensi is better

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to use Nest support to get it to work. They replaced the base.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Product was awesome..need help with Charging

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It had issues with charging - not sure if C wire is needed. Still looking a way to find out.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Overheating to over 100 degrees

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a few weeks out of warranty and the nest began to exceed 90 degrees and be so hot to the touch it was alarming. Paid pro to come and troubleshoot. Verdict: it’s junk and google/nest won’t stand behind their product. Lots of similar experiences out there if you do your research.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thermostat is great I love the way it keeps your temp overall stable, I love it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The Nest was not compatible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest was not compatible with my homes wiring system

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Needed Common wire

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be ready to call an hvac company and spend some more money. Other than that, good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid overpriced Hype

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced for what it does. Save your money and get an Ecobee or Wyze. Have had 2 units within 18 months just stop connecting with w5 error and Nest support (sorry “made by Google” now that they dropped all the good stuff about Nest) doesn’t exist.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi TR00,

      Thanks for letting us know of the Wi-Fi connectivity issue with your Nest Learning Thermostat. We’re sorry you came across this issue and that you didn’t get to support you needed, but we’re here to help.

      Your Nest Learning Thermostat comes with a 2-year limited manufacturer warranty starting from the original purchase date. We’re looking forward to doing our best to help you out as soon as you reach out to us at Google Nest Help page: https://support.google.com/googlenest/contactflow Nest

  • Rated 1 out of 5 stars

    Nest

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work properly.. Needs to be recharged all the time...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the integration

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look, flexibility and how it integrates with other home automation products.

    I would recommend this to a friend
Sponsored