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Customer reviews

Rating 4.3 out of 5 stars with 1595 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,595 reviews
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Maybe a great item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product seems like it works well but the television no longer is connecting to the network.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, AlexisH. While we’re glad you’re enjoying the Nest Wifi Pro, we hear your concern regarding not all your devices connecting to it. A quick reset will normally resolve this — here’s how:

      Restart your entire network
      1. Open the Google Home app..
      2. Tap Home > Wifi > Network settings > Restart entire network.

      We’re here to lend a helping hand: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Router out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My go to Wifi Router. Best one out there, easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Setup

    Rated 2 out of 5 stars

    Good product but avoid buying open box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is pretty good and working as expected. Best Buy quality control on the other hand is very disappointing. I bought the Open Box package and the box arrived with no ethernet cable. I was able to borrow some ethernet wires from my neighbor to set things up and the Nest Pro is providing me excellent coverage through out the house. The setup was intuitive, although I wish there was a way to set it up via the web browser as well. However, when I reached the Best Buy customer support to send me the missing wires, they told me to pack up the items and bring to a store; that is just flat out silly and would cause me a bunch of down time so I decided to buy the wires from monoprice. I wish Best Buy would simply ship me the missing parts instead of making me go through the process of undoing my setup and taking to the store.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Jtariq. We're sorry to hear that you did not receive the Ethernet cable with your order of the Nest Wifi Pro. This is not the initial impression we want you to have. We appreciate the feedback and have taken note of it. If you need any help in the future, please don't hesitate to contact our support team by visiting our Google Nest Help page for immediate support here: https://support.google.com/googlenest Nest

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Replaced the previous Gen of Google wifi system and it is waaayyy better. Definitely would recommend if looking to upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google net

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big squad set it up and it has worked perfect since then had no problems or difficulties with this system

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Easy blazing fast wifi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the original google wifi. You only need one unless your house is huge +2500sq ft. My 6e devices get 700-800 gbs which is close to what my modem cranks out (1gb service). Big improvement. Setup is a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Good Not Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Nest Mesh is a simple system to install. It provides good coverage of our home. However, I am not sure if it's the mesh system that causes a lot of issue with our wi-fi. We had the Google mesh system before purchasing this one and it worked very well. I am still trying to figure out if the issue my wi-fi or the mesh. Also, I had to purchase a new printer because the new mesh doesn't connect to the old printer.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, GeorgeT. We appreciate your feedback on Nest Wifi Pro. Nest Wifi Pro (Wi-Fi 6E) can't be combined with Nest Wifi or Google Wifi (Wi-Fi 5) in a mesh network. It uses the 6 GHz band to form its mesh network, while earlier generation products such as Nest Wifi and Google Wifi use only the 2.4 GHz and 5 GHz bands for mesh connections. That said, we’d like to find out what’s causing your mesh system to behave differently. We welcome you to contact us anytime for troubleshooting guidance here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy But Pricey . . .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install . . . but pricey . . . easy to install . . . but pricey . . . easy to install . . . but pricey . . .

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast mech system to support gigabit speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm! I upgraded my internet from cable to fiber and my old nest wifi 5 mesh system couldn't support the gigabit speed even with the ethernet backhaul. So i upgraded to this Nest wifi 6e Pro. Now I get around 700 mbps, (with cat 5e ethernet backhaul) if I am line of sight with one oft he point or main router, which is more than enough for me. it's been more than a month and absolutely no glitches whatsoever. Nobody in the house is complaining about speed now. it was well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great coverage and setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup and works amazingly. A other great product from Google to create a whole home ecosystem. I get the same fast Internet speeds anywhere in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Wifi 6 router

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works amazing in my 1300sqft 2bd house, get consistent speeds in every room and even at the opposite side of the house, super easy to manage with the app.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Setup

    Rated 5 out of 5 stars

    One of the best wifi6e systems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and excellent coverage! Really good for getting the wifi upgraded especially if doing it for less technical family members :)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes managing your home network very easy and guides you through the placement process

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Google Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. It increased my upload and download speed. The Best Buy rep was helpful in pointing out the features of the Google Nest. Very happy with purchase. google

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the set thinking I would need two because my house is two story and pretty spaced out but one was more than enough. Regardless of where I am in my home I get a great signal. Happy about this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent router. Fast and good price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Easy install and very fast internet speeds. Easy to use setup features in app. This replace my eero 6e pro and older Orbi. Blows them both away.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good strength

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this item is good I would not say great because my issue was having getting service in my driveway. I have an electric car and trying to do the updates my wifi was not reaching. It reach now but still not that strong.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast, Seemless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a mesh system for my new wifi. Fast, reliable and easy to set up in the app. Syncs up well with other google products. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these took them home to use with my new fiber. The set up took abotu 15min. Very easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best home mashed router system

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this match router system. It looks simple and I have full Wi-Fi strength all over my house and outside in the backyard.

    I would recommend this to a friend
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