Customer Ratings & Reviews
- Model:
- GA03690-US
- SKU:
- 10145587
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
to a friend
Poor wireless performance requiring restarts often
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was extremely easy. Worked mostly well for about 6 months. Now I'm having to restart the network at least twice a week due to extremely slow wireless. When I test from the Home app, everything looks good, speed tests, good, etc; but if I speed test from my devices it won't even load the right pages to test. I would return if I could...
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, JonM. Sorry to hear you’re running into connectivity issues on your Nest Wifi Pro. While a simple reset should be helping, you may need to do a factory reset to resolve this issue — here’s how:
1. Press and hold the factory reset button on your point.
2. Continue to hold the button for about 10 seconds until there's a sound confirming the device is resetting.
3. After the device has been reset, the device will still appear in the Google Home app.
4. To remove the device and your previous network, follow the instructions for app factory reset.
Here’s a link with more details: https://support.google.com/googlenest/answer/6246619
If you need more support reach us here: https://support.google.com/googlenest/gethelp?
Would NOT recommend, not reliable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In short: DO NOT BUY IT. Bought this mesh system in July and after 4 months, I started to experience constant high latency, and random packet loss. Sometimes the ping can be as high as 2000ms (when connecting directly through the ethernet from modem, I get consistent <8ms latency, but if I connect with the router, even directly through ethernet, I got random super high latency). I was not able to even finish a sentence in video calls. Very disappointed with this router. It’s 2023 and a $200+ router is not even as reliable as a $20 cheap one 15 years ago. I took the unit to Best Buy and they refused to give refund or replacement and redirected to Google customer service. Then I talked at least 10 hours back and forth with Google customer support to go through trouble shooting and they still refused to think it’s a defect unit and won’t give me a refund or replacement. In the mean time I bought another router and it worked perfectly fine. Not worth the money, time and effort on this Google router at all.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Asdf. We appreciate your review. We sincerely apologize for the frustration and inconvenience you've experienced with the Nest Wifi Pro system. Your feedback is important to us, and we're sorry to hear about the issues you've encountered. It's disheartening to learn about the high latency, packet loss, and connectivity problems you've faced, especially during video calls and we understand the impact on your daily activities. We truly regret any disruption it has caused. To assist you further, we would appreciate an opportunity to investigate your concern. We recommend reaching out to our dedicated team of specialists o n the Google Help page here: https://support.google.com/googlenest/gethelp
Works great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had any issues at all with this product! Its easy to install to btw.
I would recommend this to a friendEasy to set up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up and works very well. Would definitely recommend!
I would recommend this to a friendGreat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works wonderful. Able to extend our internet over to our cabin. Very happy
I would recommend this to a friendVicki
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gòod product. Recommend to friends Quality service
I would recommend this to a friendA Great Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic speeds and the ability to customize settings is a huge plus.
I would recommend this to a friendThese are okay, but eero is better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were okay, they held a constant speed pretty well but the top end speed wasn’t great. I returned and purchased eero 6+ for the exact same price. H give the eero 5 stars. They are faster and just easy to setup.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, ChrisO. We appreciate your feedback, and we're sorry to hear that your experience with the Nest Wifi Pro has not exceeded your expectations. If you want to give the Nest Wifi Pro another try, or any Google Nest devices, we'd be happy to provide you with services and support for any concerns you may have, here: https://support.google.com/googlenest/gethelp
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Easy to install and set-up. Looks good too!
I would recommend this to a friendMesh Network ++
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Great GUI to view the gateway and access points in the mesh network, along with the devices connected and their frequency. I’d recommend it. It syncs perfect with the Nest Thermostat and has it all in the same app/GUI.
I would recommend this to a friendA reasonably priced, easy to set up Wi Fi router.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly. My internet hasnt gone down even once since hookup, and the signal is much stronger outside.
I would recommend this to a friendHad Range Issues at First - now all good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my older Google Home Wifi with thew new Pro. Had some range issues but over all once i worked out to place the unit a little further from my Laptop it worked better.,
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Gippa, we're glad to know you're enjoying your Nest Wifi Pro — Check out this guide to find some tips to know where to place your router: https://support.google.com/googlenest/answer/7183150?sjid=6555842909090684855-NC
Google wi fi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google wi fi working great. Xxxxxxxxxxxxxxxxxxxxxxx
I would recommend this to a friendgreat for big houses
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the ASUS-AX3000 but it wasn't the best for the house with some places not getting any signal the max speed i got with is was around 250-300 mbps on some areas in the house. Then i got this one and now the house has wifi all over with amazing speeds of over 600 mbps with full coverage. Long story short this was the best purchase as of now
I would recommend this to a friendAmazing product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a 3 story town house and this gave me complete wifi coverage on every level.
I would recommend this to a friendWork great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great. Very happy with product. Installation was easy
I would recommend this to a friendWorked…until it didn’t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in August and it worked great until about November. At that point required weekly reboots due to poor speeds. Spent way too much time on the phone with Google support, went through and changed settings which helped for about a week. Now we are back to rebooting AT LEAST once a week. Also, since working with Google support and changing various settings several of our devices will no longer connect to the internet through the network. I would recommend going with another product.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there. Sorry to see your experience with our support team and the Nest Wifi Pro may not have been the best. We’d be happy to continue looking into your concerns and find the best solution we can — when you find a second, talk to us here: https://support.google.com/googlenest/gethelp
Great System
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was worth the upgrade for me. My older system before keeped randomly disconnecting on me .
I would recommend this to a friendGoogle router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with an even better price. Excellent range
I would recommend this to a friendMesh works.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extends my WiFi range through my 2 story house. I purchased 2 units.
I would recommend this to a friend