Customer Ratings & Reviews
- Model:
- GA03690-US
- SKU:
- 10145587
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
to a friend
Good coverage, Takes time to setup
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok was a little difficult to get setup. one up stairs one down. I did have to play with it a bit to get the mesh coverage to properly overlap. They seem solid once everything is setup.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great , I’m 2.5x the speeds I used to get all around the house.
I would recommend this to a friendneeded extension
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.difficult to put in couldnt get it to work returned the item
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there. We're sorry the Nest Wifi Pro may not have been the best fit for you. Even though you’ve returned the item, we’d appreciate any additional feedback — when you get a second, here’s a survey to share more: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast shipping and the Google Home was simple to set up and use.
I would recommend this to a friendBEST WIFI EXTENDERS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stong WIFI - AND RECOMMENDED by the AT&T service repairman!
I would recommend this to a friend
Good
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and very classy looking for modern house
I would recommend this to a friendIt's a scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 1 Gbps internet plan from my ISP. I recently switched from an Eero system to a Google Nest router. When I used the Eero app, it consistently showed a download speed of 1 Gbps on the router that was directly connected to my modem. With the same setup using the Nest router, the best speed I see is around 650 Mbps.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, AnandT. Sorry to see you’re running into connection speed issues on the Nest Wifi Pro. The internet speed from your provider may be currently slower than expected and we recommend reaching out to your ISP. Here’s a link with additional troubleshooting help: https://support.google.com/googlenest/answer/6246489?
Great Upgrade
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the original google wifi routers. So this upgrade was very needed. I can at least say they donlast a long time.
I would recommend this to a friendExcellent purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! It solved all my problems of connectivity at 2 rooms that always had issues.
I would recommend this to a friendHigh Hopes and Let Down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I must admit I am more of an Apple person than a Google one. However, I was excited to try these routers as they promised 6E speeds (I had 5), better connection, and thread built-in. The problems started right at setup. They would not set up at all. I powered down my modem, my switch, reset my phone network settings nothing worked. After calling customer support they were nice but did not solve the issue, I tried my wife's phone and it worked. After finally getting everything setup they are not stable. My home kit devices (some are thread) work occasionally, phones barely work. It is just not what I expect. I would recommend looking elsewhere for a more stable product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi pwaltz, thank you for posting your review and we're sorry to learn that you're experiencing some difficulties with setting up your Nest Wifi Pro. We appreciate that you reached out to our support team for assistance. Please know that your feedback on the performance of your Nest Wifi Pro will be relayed to the right team for improvements that we may provide in the future. If you're willing, we'd like to know more details about your device after the successful setup and help find ways we can enhance your experience and the performance of your device. Please feel free to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and easy to set up amazing wifi for a fair price
I would recommend this to a friendNest WiFI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, easy to set up, good price! xxxxxxxxx
I would recommend this to a friendNot so great yet!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 1gb fiber connection. I'm only getting 250-300mbps on all points. (I disconnected the 2 points and ran a speed test just from the main point that is plugged directly into modem with cat6 cable. Still only 250-300mbps. My old nest wifi was getting 500-600mbps. Google needs to fix this. I can return mine by Jan 14th to Best Buy. If there is no improvement within that time, I will be returning this and going to something else. I only upgraded to wifi pro because, my nest wifi points kept disconnecting or losing signal which was disappointing as well. Hopefully they have a fix soon! Thank goodness for Best Buys return policy!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi AnthonyH, thanks for sharing your feedback with us. We're sorry to hear you're having issues with your Nest Wifi Pro. This is not the type of experience we want you to have, and we're here to help.
You can try to perform a power cycle on your Nest Wifi Pro and see if it'll resolve the issue. Here's how:
- Disconnect the power and Ethernet cable from the primary router (parent point) and disconnect the power from the modem, leaving it unplugged for five minutes.
- Ensure that the modem and primary router lights turn off completely when unplugged.
- Some modems have backup battery packs, you will need to disconnect battery packs too. If you have other Wifi points (child points) disconnect from the power outlet as well.
- After five minutes, plug the modem back into power.
- Once all the modem lights are back on, connect the Ethernet cable to the parent point's WAN port and connect the power back to the parent point.
- Plug your modem and Nest Wifi Pro (parent point) back to the power outlet, and allow them to turn on fully, then connect the router to the modem via the WAN port. Then, plug other Wifi points back to the power outlet.
If power cycling doesn't work, try resetting to its factory default and re-setup. To factory reset, you can check out this support article: https://support.google.com/googlenest/answer/6246619
If the issue still persists, we'll be more than happy to check and assist you. Feel free to contact our support team here anytime: https://support.google.com/googlenest/gethelp
Works well for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought these three mesh routers and I have to say that I’m pretty happy with them. Good connections all around the house. The 1GBit ethernet band limit is not an issue for me since I didn’t get to that speed yet. Love parent control functionality. Use about two weeks with no issues
I would recommend this to a friendGood connectivity. easy to set up, large coverage.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good connectivity. easy to set up, large coverage.
I would recommend this to a friendTchicobaby77
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best wifi i ever owned very fast and working really good I wish I bought the three packs but the two pack works well the entire house coverage. I have 3 stores house it covered all the floor including the basement.
I would recommend this to a friendFast
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi6e fast speed no congestion. Lots of device support
I would recommend this to a friendConstant WiFi drops. No fix to date.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product to replace a previous google mesh network that had intermittent connectivity issues. Once installed, I had the same issues and learned that this was a k own issue from google and to date has not been fixed. This will be my last purchase from Google.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Thanks for reaching out about the Nest Wifi Pro, EdS1. We’re sorry to hear about those connectivity issues — we understand how frustrating that may be. Here’s a couple of solutions to get the most reliable connection.
1. Your device is far from your Wifi router: often moving your device closer to your router or point will result in improved connection.
2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it may not support the latest standards for the fastest speeds.
For more information, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC
Don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp?
Works great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big improvement from the nest wifi. Speeds alot faster
I would recommend this to a friendProblem solved
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. After we upgraded our device, our spotty connection issues has been resolved.
I would recommend this to a friend