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Customer Ratings & Reviews

$199.00

Customer reviews

Rating 4.3 out of 5 stars with 1594 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,594 reviews
  • Rated 3 out of 5 stars

    Great if you can get past the setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered 2 sets of these for my 2 homes. Neother of them woulsnscan the QR code to set them up. I finally managed tonget one pair set up at ome home, and the other wouldn't set up at all. As Best Buy Total, I thought they would be able to come and set it up, but they wantes $150ish to so it. No thank you. And I am beyond the return period, but they said I could bring it in for warranty work. This is where the eye roll emoji comes in, but you can't insert an emoji on a review.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, pjx2. Thank you for sharing your concerns about your Nest Wifi Pro. We're sorry to hear that you're having some set up issues with the device. This is not the initial experience we want you to have with the Google Nest products we provide. It's important to us that we provide you with the best help possible and find a better resolution to improve the performance of your device. Please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Just Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really want to like these; they are easy to set up and configure. I do wish they had some advanced options or better ways to troubleshoot issues. But the issue is your connection with these will get slower and slower and the only way to fix this is to reboot the entire network, daily!! Search the internet, this is a known issue that Google is not fixing. When they work, they are great, but it's only for a short period of time.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi there, IanG. Sorry to hear you're running into slower speeds on the Nest Wifi Pro. Your connection performance may be affected by several factors — here are some suggestions to help improve it:

      1. Your device is far from your Wifi router: often moving your device closer to your router or point will result in improved speeds.
      2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
      3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.

      For more information, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC

      If you're still having trouble after trying these tips, we’re just a click away: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Impressive Product, excluding advanced setups

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking forward to using these devices and entering the Wi-Fi 6 ecosystem, but if you are using anything more advanced than just a modem, they will not work. These devices cannot work if they are within another network (in AP mode), as all the selling point features are reliant on them being the router. Unfortunately, I had to find this out the hard way when trying to add another AP and encountered errors with no apparent cause. However, if you have a simple network (like 99% of consumers have), this product will work great for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Mesh System

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets good wifi speeds and signal throughout the entire house

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seem to work well we put two in our house and one outside to try to get the whole area covered. It seems to work well but our farthest point it’s not as strong as we would like it to be.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Artie. Thank you for choosing Nest Wifi Pro. We can see that you're experiencing some connectivity issues with the device. Although the Nest Wifi Pro is expected to provide fast reliable coverage, its performance can be affected if there are potential sources of interference, either physical interference (thickness and type of walls, mirrors, windows, etc.) and competing signals (other wireless devices, baby monitors, microwaves, etc.). If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. You may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

      We can help you check for reasons why your Nest Wifi Pro is behaving differently. Visit us anytime through our support channels here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Worls great compatibility is an issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great once you set it up I had to call to complete the set up. It was not compatible/plug and play with my peripherals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mesh system definitely made a huge upgrade from the original Google nest (pucks). I can now game and stream with no delay. Would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest 3 pack

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up even for a novice. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed Mesh solution

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did exactly what I needed. Setup was very easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the trick!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use in my game room and it works great! No issues at all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mesh Networks for life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, I don’t suffer from dead zones in my house anymore

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nest Wifi Pro

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to increase wifi speeds in my office from the single gateway provided by our ISP. Unfortunately this was somehow much slower. Ended up returning these.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi, BenjaminH! Thanks for your feedback. We're sorry to hear you had a slow speed issue with the Nest Wifi Pro and you had to return it.

      Ideally, one Nest Wifi Pro can cover up to 2,200 sqft. But where they are placed, the layout of your house, and physical obstructions like furniture can impact the total coverage and speed. You may check this link for more info on where to place your Wifi devices for maximum signal strength: https://support.google.com/googlenest/answer/7183150

      Reach out to our support team for further assistance anytime here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Easy setup and works as intended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace an aging Orbi mesh system that died after 5 years. So far I have had it for ~2 months and it has been rock solid. One SSID as the default for all wifi bands. Ethernet back-haul appears to be working as intended. Generally very satisfied with the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great , I’m 2.5x the speeds I used to get all around the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Mesh routers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! We have a google home and had a great deal of issues with our router. So we upgraded the router and bought the 3 pack of these google nest mesh routers . We live in a town home with 3 different levels and this has done the trick, no more problems with streaming on multiple devices!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good coverage, Takes time to setup

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok was a little difficult to get setup. one up stairs one down. I did have to play with it a bit to get the mesh coverage to properly overlap. They seem solid once everything is setup.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Good

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and very classy looking for modern house

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    High Hopes and Let Down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit I am more of an Apple person than a Google one. However, I was excited to try these routers as they promised 6E speeds (I had 5), better connection, and thread built-in. The problems started right at setup. They would not set up at all. I powered down my modem, my switch, reset my phone network settings nothing worked. After calling customer support they were nice but did not solve the issue, I tried my wife's phone and it worked. After finally getting everything setup they are not stable. My home kit devices (some are thread) work occasionally, phones barely work. It is just not what I expect. I would recommend looking elsewhere for a more stable product.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi pwaltz, thank you for posting your review and we're sorry to learn that you're experiencing some difficulties with setting up your Nest Wifi Pro. We appreciate that you reached out to our support team for assistance. Please know that your feedback on the performance of your Nest Wifi Pro will be relayed to the right team for improvements that we may provide in the future. If you're willing, we'd like to know more details about your device after the successful setup and help find ways we can enhance your experience and the performance of your device. Please feel free to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for our home and since have seen a huge improvement in our wifi strength across the house, whether I am in the living room or basement doing laundry I always have a strong connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and easy to set up amazing wifi for a fair price

    I would recommend this to a friend
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