The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,592 reviews
Rated 4 out of 5 stars
Works like a charm….but expensive.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had the older model but had a significant WiFi speed drop off at the furthest access point. This one is amazing. This one gives me much higher speed. I get 500+ speed at the main access point at the modem, the furthest access point gives me 300+. This is exactly what I needed. It’s pretty pricey but works great.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I previously had the original Google Mesh WiFi system, which worked well until one point stopped connecting. After some consideration, I decided to “upgrade” to the Nest WiFi Pro — and I truly regret that decision. This has been nothing short of a nightmare.
From day one, the Nest WiFi Pro has been unreliable. The points go offline constantly with no warning, and the app often falsely reports that everything is working fine. I ignored the negative reviews and assumed they were isolated cases — big mistake. This system is completely unstable and not worth the hassle.
Google customer support has been equally disappointing. They repeatedly walked me through the same generic troubleshooting steps with no real results. Eventually, I escalated the case to a supervisor, who gave me incorrect information and refused to offer a full refund, citing that I purchased the system through Best Buy.
I reluctantly accepted a replacement option. I was told to order a new system from the Google Store, and a temporary hold would be placed on my card until I returned the old one. Instead of releasing the hold, they charged my card, and now I’m being told that my only refund options are Payoneer or store credit — seriously, how can a company as large as Google not process a basic refund?
To make matters worse, while waiting on the Payoneer link (which still hasn’t come), they sent me another replacement unit — which I’m now also apparently responsible for returning.
I still haven’t been refunded for the original replacement, and the new unit is just as unreliable as the first. This whole experience has been frustrating, time-consuming, and costly. Do not waste your money on the Nest WiFi Pro.
Hi there, AnnW. Sorry to learn that your experience with the Nest Wifi Pro and our support team hasn't gone so well — we understand how frustrating this is. We’d like to continue to investigate and help resolve all your concerns. Reach out to us here 24/7: https://support.google.com/googlenest/gethelp?
Rated 4 out of 5 stars
2 more
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had 2 and purchased 2 more to cover our new home.
Works as described and coverage is great
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love these new Nest Pro 6e Routers. Superfast, easy to install. Longer Range, great for big houses.
This review is from Google - Nest Wifi Pro 6e AXE5400 Mesh Router (3-pack) - Multi-Color
I would recommend this to a friend
Rated 4 out of 5 stars
Looks greats, but limited capatability
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the design and ease of use, but it didn't work with my Sonos system, or rather, my Sonos didn't work with it. Otherwise I think it is great for a easy, low maintenance setup