Customer Ratings & Reviews

Love this phone, gives me the ability to route all my work and personal stuff together or separately, the camera is amazing and I love the Google platform

So much feature in photography. Slick design to handle.

The customer service route was very helpful and explained everything about the phone. He did a good job of going over the warranty and extended warranty offers. I was very happy that he explained the model above mines in the model below mine so I knew exactly what I was getting. My experience there was very good.

The Google Pixel 9 excels in several key areas, with its camera quality standing out as a major highlight. Has some great AI and photography features, the Pixel 9 captures stunning images that match those of higher-end cameras. The details, color accuracy, and low-light performance are particularly impressive, making it a top choice for anyone look to take great photos with ease. Additionally, the device benefits from a clean and streamlined Android experience, with Google’s regular updates ensuring that it remains secure and up-to-date versus other brands that take forever for security updates. However, one drawback of the Pixel 9 is its limited customization options. Unlike some other Android phones that allow extensive personalization of the user interface, the Pixel 9’s software experience is more rigid. While this may appeal to users who prefer simplicity and consistency, those who enjoy tailoring their device's appearance and functionality to their specific preferences might find it less flexible. However, you can still install launchers to customize the experience but does make it an additional step in making it your own.

Quite possibly the best Android experience out there in regards to a clean, simple, and easy to use software experience. All of my Google services ready to go, from my Photos, my YouTube Music, and a really easy to use camera. I did find that performance was just a little slower than the latest Samsung S series, but it more than makes up for it with how easy it is to use and how nice the camera experience is. Gemini is the assistant on this device, which is way better than it used to be. Makes it super easy to ask anything and get high quality and easy to understand answers. Only thing I think could be improved otherwise is a smaller camera hole in the front, and maybe adding Qi2 magnetic charging so it would be compatible with my MagSafe charging and mounting accessories.

The phone arrived on time and perfect. The order process was smooth and fast. Great price offered only by BestBuy,

I have no Issues with My google pixel 9. I like it more than my Iphone mini 12. I do wish the camera for the pixel was much better. I do love the AI functions on the camera even though I rarely use it.

Really solid device for 650 plus tax. Coming from Samsung eco system, it's very similar. They all do the same stuff and at a fraction of the cost. This phone stays much cooler in use, which was my biggest gripe with Samsung. Would recommend.

Moved from an iPhone 12 to this phone and it is an upgrade in every way. Although the price for this phone seems a bit steep in comparison to what it offers it feels like a nice step up compared to Apple offerings for the same price. However compared to similar android offerings it seems to demand a premium despite not offering anything that differentiates it significantly. Wasn't too keen on moving to android but after using it for a couple weeks I've moved on from iOS. Keyboard is superior, battery and screen is better and the OS as a whole feels much more customizable. The phone itself has a great OLED screen with high refresh rates rather than the 60hz that Apple still uses... Cameras look phenomenal for pictures and the fingerprint scanner and face ID is great (although the face ID is lacking in comparison to Apple as theirs uses lasers that also work in the dark). The AI that is advertised does not really make a big difference for me in daily use although it can be a cool quirk for some things such as replacing backgrounds in photos.

Everything works the way it ought to on this Pixel 9. Additionally, the haptics feel much higher quality compared to the Moto G Stylus 2024 I had previous to this device.

Great phone. Great display. Returned it for personal reasons. But overall a great phone.

I haven't had the phone very long, but so far so good for the awesome price that I got it for. I'm reviewing the process of ordering online, the price, and the helpful staff in buying the phone. Everything went as smooth as possible.

Good phone for my wife. Nice size for her hands works well

I've always loved the Pixel line. I've owned the 2,4,7,8 and now the 9. Battery is definitely the shortcoming of this phone. But the fast(ish) charging helps. Fingerprint scanner is amazing. Faster than apple touch ID. Way better than the Pixel 7 and 8. Camera is great. And the size and feel of the phone is very nice with and without a cass

The Pixel 9 is a solid phone compared to past iterations. I’ve used a Pixel 4a and 5a in the past, and the Tensor chip is an improvement from those devices with their midrange chips. The screen looks good, and the software customization options of the Pixel’s version of Android are very impressive (coming from someone who mostly uses iOS/iPadOS devices. However, the hardware is always the issue with Pixels. I didn’t keep my Pixel 4a or 5a for very long because of hardware issues, and the story was the same on this Pixel 9. First, the chip: Google’s Tensor chips are underpowered compared to current Apple and Qualcomm chips. Some apps are noticeably slower to open. I don’t know if this is a Tensor issue or an Android problem (Again, I’m used to iPhones). Battery life is pretty good, but again it’s held back by Tensor. This phone has a huge battery, but battery life is held back by Tensor’s inefficiencies. Performance isn’t terrible, it’s actually pretty good, but some apps are a bit slow or become frozen and have to be quit. Google keeps going up on the price of Pixels, which now match the latest iPhones and Galaxy phones, but the chip still isn’t there. Second, the fingerprint scanner: it works well… without a screen protector. Depending on the brand of screen protector you choose, it will either work pretty well, not well, or not at all. Google obviously can’t control the design of everyone else’s screen protectors, but I (along with others) had to order a bunch of different brands of screen protectors to find one that works. The capacitive fingerprint sensor from the older Pixels worked great, but they had to remove those so they could have a glass back on the phone. Last, the adaptive brightness: it is absolutely atrocious. Search Google for “Pixel adaptive brightness” and you’ll see page after page of people complaining about the Pixel line’s auto brightness going back several years. It’s been a problem for years. It’s a big reason I ditched my 4a and 5a, and pretty much the sole reason I returned this Pixel 9. It changes the screen brightness in such a jarring way rather than gradually. For some reason it turns the brightness way down in a brightly lit room for no reason, then after a few seconds it turns it back up. And it continually does this. Help articles and forums all say to adjust it and the phone will learn your preferences. It never does though. Of all the iPhones and the couple of other Android phones I’ve ever used, Pixels are the only ones that can’t figure out screen brightness. I don’t know if it’s the ambient light sensors or the Pixel’s software, but it’s insane and inexcusable that Google can’t figure it out. The software of the phone is great. I like Google’s software, but the hardware is a letdown.

I bought the unlocked version for a Christmas gift while it was on sale. It will be a huge leap from the older, other brand, the recipient has. I am looking forward to seeing her face when she opens the gift!

I usually buy the bigger screen phones but the prices are getting out of hand. So I went back to the regular size phone this time. It takes a bit to get use to the screen size as I didn't realize how much smaller the screen was? I'm pretty happy with this phone now after having it for a few weeks. The battery is way better than I thought it would be. The speakers on this phone are horrible for listening to music. The wifi connections are spotty and lose connection to wifi, I have to do some tricks to get it to work properly. I don't camera much but it takes great pictures to me. I really didn't like this phone at the start, but it kinda grew on me. I was really hoping the speakers would be better. Overall though it's a nice phone and seems pretty quick googling and was easy to setup after disabling things I don't use. There's more apps than usual pixels from the past. The screen is brighter and clear. I'll keep this phone and wait for the pixel 10 though.

New device works perfectly just as described and was awesome that best buy had the device on sale.

Pixel 9 is the perfect AI phone. Since AI is going to improve significantly int he future, this is the best entry level AI phone that you can get right now. If you have a couple of hundred dollars extra splurge for the Pro, else this is the way to go.

I recently purchased a Google Pixel fone from the Best Buy near me. The staff was super helpful and she patiently listened to all my requirements and helped me shortlist options which catered to it. I was able to get the item easily and all in all it took me just 40-50 mins for the entire trip. So I would say great experience!Highly recommend.