The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-4 of 4 reviews
Rated 2 out of 5 stars
Installed GPS Tracker
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The tech was not able to connect all the wires because he could not understand the diagram
I would recommend this to a friend
Brand response from GeekSquadSupport
Posted .
We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Excellent product
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent Service, done under 1 hour. Only thing had to wait over a week for availability.
I would recommend this to a friend
Rated 5 out of 5 stars
Quick
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The gps install went great. The app called sempermantics is super easy to use
I would recommend this to a friend
Rated 1 out of 5 stars
Incredibly wrong diagnosis
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I brought my laptop in for repair. I was asked what the symptoms of my problem were and I told them the screen was completely black. Because I'm a techie I also knew the underlying cause of the problem, but they didn't ask and I assumed they'd figure it out during the diagnosis. I was aghast when they told me that my hard drive was bad and had to be replaced. Thank heavens I knew better. The actual problem was that the connection between the laptop and the screen was faulty. Replacing the hard drive would have cost hundreds of dollars, I would probably have lost my data, and the problem would not have been fixed.
No, I would not recommend this to a friend
Brand response from GeekSquadSupport
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Hi there. Thank you for taking time to share this with us. We apologize for the misunderstanding and disappointment you experienced with us. We hope you will give us another opportunity to better serve you down the line.
