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Hamilton Beach - FlexBrew 12-Cup Coffee Maker - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 595 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 595 Reviews
  • Rating: 4 out of 5 stars

    Pretty Great Value

    Posted
    FancyPantz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I used this to replace my full-sized Keurig at the office. There are two separate water reservoirs in this model. The carafe side heats up fast and brews independently of the single k-cup side, it also has a handy "keep warm" feature which auto shuts off after 2 hrs. The single cup side takes awhile to heat up just like any other single cup brewer. There are reservoir water level marks on the side of each to let you know how many ounces or cups respectively will be heated up. These are all or nothing water boilers, meaning all of the water you put in will be dispensed, there is no setting for a specific amount, this is true for the carafe side and the k-cup side - you have to refill after every brew and wait for the water to heat up. You can adjust the brewing strength to either regular or bold on the single cup side. The footprint is great, fits right on top of my glass k-cup drawer/holder, 14.5'' W x 13'' H x 3.5'' , you do need to allow for real estate above the brewer so you can flip the lids and add water. It's light and easy to clean. Single cup also comes with a neat filter for tea or coffee grounds if you don't want to use a prepackaged k-cup. Happy with the purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Coffee Maker!

    Posted
    DarthDaddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this coffee maker to replace my Keurig I’d had for some time now. I’d grown tired of always having to use K-Cups while I was home, and was honestly enjoying the fresh brewed coffee from a $20 Mr Coffee coffee maker I picked up on a Black Friday sale that I decided to take to work rather than use it at home. I didn’t want to give up being able to use K-Cups. My wife & kids still enjoy using the hot chocolate cups and green tea cups here and there. This coffee maker is the best of the two. You can easily use K-Cups or make single serve coffee with the accessories this maker comes with. Easy to clean, brews a great pot of coffee to boot. Also has a “strong” brew option on the carafe side, strong brew option not available on single serve side. I’m about 25 pots in and every one has been great. Hard to beat for the price!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great coffee maker and versatile

    Posted
    grimmbro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We have owned three of these for the last 5 or so years so expected life with daily use is about 2 years. The first generation models were for the first two and now this newest model. The improvements on this one are very good including a standard "socket" for the coffee pod along with a raised pad to set your cup on. No longer have to stack coffee cup lids to raise the cup so that coffee pouring in doesn't splash around. The original model also required you to push the pod into the socket manually before getting things started and resulted in some pods thrown away due to difficulties doing so. This model just does it all for you. Once again you can make one cup or switch to the pot. The one star deleted is for the noise this thing makes when near the end of the brew cycle. The whole machine rattles for about 15 seconds and it's noticeable. We are not fond of that but love everything else about this machine.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't Buy

    Posted
    Dobber
    • My Best Buy® Member

    Very poor coffee maker. I like the water scale on the side of the maker, very convenient positioning compared to other coffee makers. Now the bad. Regardless of the type of grind you use, the water overflows the coffee basket, leading to grinds in your coffee. Other makers have this occasionally, but this maker it happens more often than naught. The coffee is not hot, it is more like the temperature after you have left your coffee cup for 10 minutes. You have to microwave all of your additional cups. The so called "thermal" carafe is just a plain metal carafe, it does not really keep the coffee warm. Also, the carafe does not pour properly. I have never experience a carafe that poured like this one. You actually have to put the spout of the carafe into the cup to avoid spillage on to your counter. I have not used the single cup feature of this maker. My maker is only 3 months old, but I am going to buy a replacement.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not flex anything

    Posted
    AmyL

    This was a dream coffee maker for the first month. I didn’t open it until my old coffee maker died so it was in the box about 6 months. It was great for about 4 months but it stoped brewing so, I watched a video, did a little troubleshooting and still nothing. I had to wait to call HB when I had a day off, they don’t do weekends. They told me I had too much reservoir, not sure how sunce it should all empty into my cup or pot right? Every time I use it it tells me over over filled the reservoir now. If it does this to you here’s what you do: unplug it and turn it upside down in your sink to empty it. Again, not sure why it doesn’t use all the water I put in it. Then it should work. By the time I got to the store to return it it was one year and I couldn’t. HB doesn’t let Bestbuy take their returns after one year like other companies do. I’m sure it’s a lovely coffee maker for some but if yours isn’t 100% exchange it sooner than later

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best coffee maker for the money

    Posted
    PlanoBill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This coffee maker has a great set of features and is well designed. I have use Keurig coffee makers for several years but I felt the new Keurig models didn't offer the features and reliability that I wanted. This coffee maker brews much better coffee than my Keurigs ever did. You can choose a regular or a Bold brew strength. The Bold setting pulses the water through the coffee instead of using a continuous stream, giving the water more time in the coffee grounds. You can use your own coffee and brew up to a 14 oz. mug on the single serve side. Of course you have the carafe side when you want to make a pot of coffee. Overall, I'm very pleased with this coffee maker and I don't think you will find a better set of features for the money.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Great at FIRST...NOW???

    Posted
    HowardinGA

    8/1/2018 This was the best coffee maker we'd ever owned...for 10 months!?! Today, it started leaking from the hot water passage, and dumped a 12 cup load all over the counter and the kitchen floor. We are not happy at all! Now, we've found that warranty service in the USA is for a year (Canada has a 5 year warranty?); but we must bear all expenses for getting it to/from HAMIILTON BEACH! Their product is defective, I've already paid for it, but they insist that I pay even more for their failure to manufacture a suitable product?? Of course, Best Buy offers no help because we bought it in September of '17. Buyer Beware on this one!!

    No, I would not recommend this to a friend

    • Brand response

      HamiltonBeachTeam

      Thank you for sharing your feedback regarding your Hamilton Beach 2-Way FlewBrew Coffee Maker. We sincerely regret hearing that your coffee maker has started leaking. Please be aware that what you have described is not a common reflection, given that the coffee maker is being used as directed. We are committed to seeing that our customers are receiving excellent service from their products, and we would happy to offer you assistance in this matter. Please contact us at customer.care@hamiltonbeach.com or 1-800-230-4708 and we will work to resolve your specific issue. HamiltonBeach

  • Rating: 5 out of 5 stars

    Great Choice

    Posted
    MinnesotaSue
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Love this coffee maker. I had a Hamilton Beach coffee maker that just got replaced with this updated version. The old one is still working, although it's about 3 years old. We remodeled our kitchen and I wanted something newer. It works great and I love being able to use the Keurig side for an additional cup, or for guests when they come if they would rather have a different kind of coffee than what we brewed. It is very stylish and looks great on my counter. It's fast, too, which I know to keep that going it has to be cleaned often, as with any coffee maker . . . in any event, it's a great choice and I did a lot of looking before going back to the Hamilton Beach.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    It does everything you want from a coffee machine

    Posted
    Coconut
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It's a really good machine, it has the options that are really matter: A. it has pretty large capacity and can make coffee for many people (if I had occasional guests) with no disturbing operation of filling up the water tank every single time. B. It can be used with capsules. C. It can be used with regular coffee beans of any preference. D. It's easy to get it cleaned up. E. It's compact and it looks acceptably nice on the counter. It will not make your guests to WOW of the fancy expesive coffee machine in a glory of super brand, but it will make you some good coffee anytime you would want to get it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well but a bit slow

    Posted
    Guile
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Okay coffee maker for the price. The single cup feature allows you to avoid expensive "one serving" purchases by adding a filter for your coffee. The opening for the single serve option is a bit small and you sometimes spill water. When brewing regular strength, it is about as fast as other makers, but brewing "bold" is sloooowww. Overall, though, it is acceptable, and clock is really easy to set. Have not used the preset feature so cannot comment on that. Like other makers, when using the pause and serve function, you always get a drip onto the hot plate--seems unavoidable. I can live with the maker. It is a good brand and works well.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great until it leaks.

    Posted
    Stealthnv
    • My Best Buy® Member

    I really like this coffee maker! However, there is a defect with some of these. There is a silicone tube that runs up from the boiler and attaches to the drip arm assembly inside the reservoir top right. This is only reachable by removing the bottom, sides, and rear panels. Some parts snap together, and some screws are hidden under the snap in panels. The tube will slip down over time because the little spring clamp is too weak. That allows the water to run down the inside and all over the counter. I replaced it with a stainless screw type clamp. Working great now.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it

    Posted
    Eliz94
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had a Keurig (big one) and this one is not as fast as the keurig, but is really good. This one has the big "jar" for when there's more people, its very convenient, it looks and works really good. The down parts is that for the K-cups/ personal serve, you would have to put the exact amount of water on the disposal because it will make all the water unless you click to stop and it takes too long, but the good thing is it comes up to be very hot. If going to decide, I chose this over buying another Keurig, truly recommend.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Taste of plastic

    Posted
    YaleH

    My Kerig finally quit and I thought this would be perfect to replace it and my small carafe coffee pot I use frequently. Even though it didn't have a reservoir, my wife brought up fact that we would have fresh water each cup we make!! Made first K-cup for her and as soon as I opened top to do another for me I smelled burnt plastic, at this same time she said she tasted plastic in her coffee. I put fresh water through several times and even used vinegar to clean and still plastic. Nothing on website or FAQ's for this problem. I'll be bring back today

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do Not Purchase This Item

    Posted
    Bozy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Purchased this product in August 2017 thinking I could combine my Keurig and my coffee pot into one unit. I've used a Keurig for years with no issues. Anyway, I've already replaced this unit once and the second unit stared doing the same thing on the third single brew (see photo). I cleaned the unit as recommended and the unit still does the same thing over and over. I never had to take apart my Keurig and clean it, I only had to run the cleaner or vinegar through it periodically. Do not purchase this unit if you plan to use it for single brew.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Jack of all trades but a master on none

    Posted
    Mangaki86
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The idea behind me getting this coffee maker hamilton beach over competitors is that I wanted to try having the ability, and freedom to brew hot water , ground coffee as well as kpods. Yet when brewing coffee this coffee maker would tend to over flow if you’re not paying attention. Also the kpod taste extremely watery compared to keurig counterparts. Needless to say I returned this model and purchased the k200 with the ground coffee pod. Giving me the ability to brew hot water for tea. Ground coffee, or kpods. With out giving up taste and without having to babysit the mechine.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    absolutely love this coffeemaker

    Posted
    MaddieZ7
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is the best coffee maker ever! I've waited a while to get it for it to be on sale. And it meets my every need and did not let me down. It's the best of both worlds. I can do several cups of coffee using the carafe. I can make a single cup coffee using K-Cups or any such type or I can make single cups of coffee using my regular coffee in the reusable single cup coffee container. You can also schedule so that the coffee is ready for you when you wake up. I just love it so much! And I'm so glad that I waited to get this one that I really wanted.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Convenience of K-cup and Pot in One

    Posted
    Cwaterboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had the previous model where the water container was shared with K-Cup and Pot with a switch between the two. Now this model has separated the water containers and each option has its on brew button. This model also has a pump to push the water instead of a suction which would get weak and not use all the water leaving it in the container. the K-cap water tube that punctures the cup would get clogged. I haven't had this one that long to experience that issue so not sure if that has improved. It is an all around improvement so far.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    FlexBrew 12-Cup / Single Cup Maker

    Posted
    PepsiDan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This has been awesome for our family. I like I can setup the timer for a 12-cup Pot of Coffee to brew in the morning and still access the Singles Cup maker if I want to do something a bit different for myself. Now, please be advised you can't do both at the same time. You do one or the other with the simple push of Carafe or Single Cup Button. We also use filtered water because regular tap will eventually clog up your coffee lines and poof you find your buying one of these.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not up to my expectations

    Posted
    willy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Coffee brews very slowly on the single serve side (approx 3 to 4 mins.) and the amount per cup is based on how much you put into the tank each cup. It seemed difficult to pour water into the single serve side without spilling water on the counter or the coffee maker. The coffee does not seem hot enough on the single serve side (I am used to Keurig). It was also loud compared to other single serve makers I have had. The carafe side performed as expected so no complaints there. The warmer is a nice feature (and the reason I considered this maker) but with that said, since most of the time I make single serve I returned the unit.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Slowest coffee in the West

    Posted
    JohnScott
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I thought this was a good idea to have both types of coffee makers since the Kuerig machine is all the rage. Truth is we hardly ever use the single serve. The bad...1.) Slow to brew a pot of coffee ( 10 ) cups in 15 minutes. 2.) First one returned because of leak. 3.) Recently the clasp that holds the brew arm up out of the way fell off. The Good... coffee is hot and tastes good ( AS IT SHOULD ) . Can not recommend. Be sure to get extended warranty.

    No, I would not recommend this to a friend