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Customer Ratings & Reviews

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Customer reviews

Rating 3.2 out of 5 stars with 102 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.1 out of 5 stars

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Cons mentioned filter

56%would recommend to a friend

Customers are saying

Customers praise the Harman Spark 4G LTE Mobile Hotspot for its reliable hotspot capabilities, making it an ideal device for mobile use. The easy setup process and the integration of GPS and vehicle diagnostics are also well-received features. However, some customers express concerns regarding activation issues, the monthly fee, and slow internet speeds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 102 reviews
  • Pros mentioned:
    Lte

    Rated 5 out of 5 stars

    Car testy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good to have one of this car testing like wow.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the Money $29.99

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portable Wifi you can't be that! Especially when you are traveling.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    a spark for a spark

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, simple set up, easy to use, love it in the car

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    N/G Item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent more then 3 hours by contacting 12 ATT representatives to activate and no one is able to activate as purchased from Bestbuy. Finally decided to return.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Wi-fi
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Wi-Fi on the go is great

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my F150 but the one thing that was missing in my truck was Wi-Fi. A lot of the newer model cars/trucks have Wi-Fi capability so that was one of the things that I really wished I could’ve had in my ride. With this device, I’m able to finally get some Wi-Fi in my truck This device uses the AT&T network so this may/may not be a good thing for you. Depending on the reception in your area, your speeds with this device will vary. I live in a moderate reception area (Western Maryland) so the reception is good, not great. The fastest speeds I got with this in my area was about 35-40Mbps. The slowest I got was around 7Mbps. I wasn’t expecting gigabit speeds or anything so this speed is acceptable, I guess. The speeds are more than adequate for typical usage and even streaming videos/music. Again, this all depends on the reception in your area so keep that in consideration. The companion app it pretty cool and offers a bunch of features that are sure to make use of the on-board Wi-Fi. With the app, you can do things like view diagnostic information, search for nearby gas stations and overall driving information. In addition, you can also setup things like curfews, boundaries and even see travel history information for car. With the app you can add multiple cars, provided you purchase additional units. This would be great for a family with multiple cars and kids. The diagnostic component of the app was a little wonky for me. Pretty much every time I started up my truck, it would tell me there’s some problem with X component on my truck. But after a few minutes or so, it would then tell me that issue had been fixed? Seems that service could use some fine tuning. Also, there is a driving scorecard feature in the app however that crashed the app whenever I tried using it. While useful, there’s a handful of scenarios where this would be useful. With today’s mobile phones, you can have pretty much the same functionality without the additional monthly fees. This service costs at least $25 per month for the basic plan. If you have an Unlimited plan with AT&T, it’s $25 per device. If you don’t have an AT&T plan, it’s $25/month for a 5GB plan; $40/month for a 10GB plan. If you just want telemetry data, it’s only $10/month but no data. To have this monthly fee on top of your normal mobile plan seems a bit much. I think adding this device works if you have a family and can use data on long drives for the kids to stream movies or, if you’re on the road a lot for work and need stable internet connection to use your laptop on. A traveling salesman or mobile tech would probably benefit from something like this. For a “normal” person though, I think this is a bit excessive considering your phone can do the same sort of things this device can do. Overall though, this a handy device to have in your ride. It’s great if you need it but, if you don’t, it’s probably something you can do without. Again, this would probably would be great for traveling workmen or something have for the family drive.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nono

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good at all no support Harmon is not a good product

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Spark mobile WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hardest part is finding someone at AT&T that knows what they are doing, had to buy a new SIM card, go to a store, online or call will go no where. 10 minute process took most of a day. Excellent product though, works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A spark of brilliance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing little product. Provides Wifi in my car through AT&T. Best features are its connectivity to the car and read-out of issues. Sends phone messages when fuel is below 15%. Reports check-engine error codes. LOVE this device.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Meh/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what its supposed to do but the question is how well? It works but it could be better.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Can’t get it activated

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t even know if it works good bc I can’t get it activated by Att.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great internet signal! Easy to install. My kid loves the signal ok the truck

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the device it was an easy purchase. I like that I could get it the same day within an hour or less.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Car hotspot

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Really good quality overall love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product I wasn’t expecting it to come with more than I was purchasing the product for

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Look for something else!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could never get this to work, SIM that comes with the product had to be replaced and customer service is a joke.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will be returning for a refund. Found out whoever purchases The spark has to have AT&T mobile Phone subscription.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good for in car wifi, didn't like plans

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product worked good but att wifi plans suck, tmobile have better plans

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it very convenient and easy to use highly recommended

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TRASH

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TRASH TRASH TRASH TRASH TRASH TRASH TRASH TRASH TRASH TRASH TRASH TRASH TRASH TRASH TRASH TRASH TRASH

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not practical

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still need a supscription to be work and the service is not the best

    No, I would not recommend this to a friend
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