Customer Ratings & Reviews

I purchased this after returning the 85inch Samsung QN90D. I was highly disappointed with the picture quality, brightness, black levels and overall functionality of the TV. For that to be Samsung's flagship 4K QLED TV it was a major letdown. I did some more research on looking for a TV that best suits my needs. I big on brightness and HDR effect and i a huge movie enthusiast. After watching some reviews i ended up picking this up and have been way more satisfied with this over the QN90D which was almost $1000 more. While this has it's short comings, I'm pleasured with all of the picture sittings you can change on this tv, the brightness is great. I keep hearing oled like black levels. However this is not true, its decent and only time i really see some decent black levels are from YT vids that are mastered for the consumer to be amazed. The Demo store mode content. Neither the less it far beat out the QN90D. I do wish this set had a bit better motion processing where it fails at in some areas. But the overall detail and pq is great. I dig the google os. Though i do hope they add 1 feature and a firmware update down the road. The first being an info button to where you can see the signal and the HDR format such as HDR10, Dolby Vision, or HDR10+. You can see this on the initial input change but after that, you cannot. Also, blu-ray content. Not the fault of the TV as I have noticed this on other high end TV's, the pq just seems horrible now days for 1080pcontent on disc or not. The upscaling of 1080p content just looks very mediocre and doesn't seem as great as TV's once made them look before. My first 4K TV the Samsung JS8500 upscaled 1080p content amazingly. This content looked as great as the actual 4K content. However, after purchasing many more TVs since 2015 then upscaling has just gotten worse and worse and worse. But other than that this is a great TV and steal for the price.

The picture on this TV is fantastic but unfortunately it arrived with a small defect - there is a yellowish stain / spot in the bottom right corner *behind* the screen (see attached pics). This is visible during SDR and HDR content which is disappointing. Also, the TV has a mind of its own and will inexplicably turn on at random times when no one is home or when everyone is asleep at night. I consider myself a pretty tech savvy person - and after an exhaustive amount of research and fiddling with every possible setting - the only temporary fix I could find was all related to the microphone. After manually disabling the TV's far field microphone (a literal switch on the bottom center of the TV) AND disabling google's permission to use the microphone - the TV no longer turns itself on. So - I'm not sure why this fixed the issue but it's not ideal because I had to sacrifice functionality for convenience (ie. now I can't use my voice to control the TV or search for things anymore). This is all to say - I'm less than impressed and will be filing a warranty claim. So if you're searching for a 85" mini-LED TV I would suggest possibly going with a different brand.

When it works it’s an awesome TV but when it don’t it’s a nightmare. From the day it was hooked up it has not been able to turn back on without a hard reset each time. Which completely resets all settings. It will turn off with no issues but absolutely will not turn on. Best Buy customer service/support is awful!! No support at all. The reason for the low stars is the turn on issues and lack of Best Buy and Hisense support.

Great picture. Super buggy though. Wifi wouldn't stay connected. Would drop hdmi input occasionally. Built in Google TV wasn't usable. Had to buy a Roku stick which stayed connected no problem. Ended up returning.

TV IS GOOD BUT NOT WOW. OPERATION SEEMS EASY BUT I AM NOT ABLE TO CONNECT WITH SOUND BAR WITH FIBER CABLE. I DID CONNECT TO THE FIBER CABLE BUT IT DOESN'T WORK. IT WORKS WITH HDMI OR BLUETOOTH.

I will never buy a Hisense again or purchase a TV from Best Buy. This 2024 Hisense 85" U8 has been an absolute nightmare. There are endless bugs and image quality issues inherent to the TV's firmware. Best Buy's installation team was 7 hours past the scheduled time, and one of the techs did not show up so I had to help wall mount the TV myself, despite paying $270.62 to have Best Buy do that. Now the TV is failing after only one month of use, and is also turning itself on and off throughout the night, waking me up. This has been a known issue for Hisense for several years. I paid $432.99 for a 5 year Geek Squad protection plan, and it has taken four phone calls to even reach a human agent at a call center, who tells me that they will not send a technician out because the TV is still under a basic warranty with Hisense. Hisense support is notoriously horrible. Do not give Best Buy your business and expect anything except the worst experience imaginable.

Just installed on Saturday and every morning i wake up and come downstairs the tv is on. Looked online and this seems to be an issue for quite a while with Hisense. How is it possible to not have a fix for this issue? People say to try turning off certain settings so we will see how that works but its dumb to not able to use the TV like we should because they can’t fix this issue.

At first I'd have given this TV 5 stars. It is a more powerful smart tv than the Sony Bravias that I own. unfortunately, after a couple of weeks of use it now powers on by itself in the middle of the night every night. Factory reset didn't resolve and it's past the return window.

The fiber optic plug to the tv broke. 1st time plugging in the cord. The door to the optical plug broke. Cable so loose it falls out. Techs haven’t called back in a week. We keep calling. No response.