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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 98 reviews

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77%
would recommend
to a friend

Customers are saying

Customers are pleased with the Splash Modular Case's protection and water resistance, frequently citing its effectiveness in various conditions. Many appreciate the case's ease of use and fit, while some find it adds bulk. However, a significant number of users reported issues with muffled sound quality during calls.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 98 reviews
  • Pros mentioned:
    Ease of use, Water resistance
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good waterproof case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is very easy to use this case for your phone. However it is not very easy to hear conversations so you must turn up the volume. We used this case snorkeling and the phone did great. Can't go below 33' or the case will start leaking.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey, thank you for your feedback. Try to reinstall the phone into the case by resting the bottom of the phone into the case first before fully inserting the phone into the case. Any questions reach us out here at [email protected] Hitcase

  • Pros mentioned:
    Ease of use, Fit

    Rated 4 out of 5 stars

    Great protection, Easy to use and durable.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very pleased with this purchase. It was easy to put on very easy to understand what’s really clear directions it has already been a lifesaver for my phone as I have dropped it several times. I have purchased another protective cover previous to this one and it was such a paint to get on the phone that I returned it. Once I bought this case it snapped on perfectly it fit perfectly snug very easy to put on I read the directions the directions were clear and easy to understand and I really but I’m happy with the case and the belt clip.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi TwoFourty, thank you for the review. We appreciate it. That's always so great to hear when the case is working on your goals. Please let us know direct if you will have any questions at [email protected] Hitcase

  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    I feel like it would really proctect the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems like a good case, advertised as drop, water, and dust resistant. Feels good in the had, but a bit bulky. I would suggest the Lifeproof FRE case, if you can get your hands on your color choice. The only real issue I had with this case was the rotating toggle for the mute switch was very difficult to rotate. It may become easier with use, but I would then worry about the water seal. I like the case but functionality suffered a bit.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey! Thank you for your review. We made back side of the case translucent, because we want you to have an option to show your colour choice with your iPhone Xr. Mute switch, basically it takes a few turns to make it easier, like with the brand new zipper on shoes. Please don't hesitate to contact us at store@hitcase so we could dispel doubts about seal waterproofness. Hitcase

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Solid case for the $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Hitcase, while not as pretty as others, is great at protecting your electronics from people like me. I have a patently ugly track record with small expensive things and so far the phone is still working and completely unscathed. Pros: Not crazy expensive like some; takes abuse like a champ, can see pretty blue color of my phone Cons: It’s plain, the screen protection is under responsive and smeary

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi, thank you for your review. Please try to reinstall the case, it will improve the touch screen responsiveness - just open the charging port plug and squeeze the air from the port and close immediately. Also, if you have the screen protection over the phone screen, it could affect the responsiveness. Please let us know if you have any questions at [email protected] Hitcase

  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good but not perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case does what it is supposed to do as far as protecting the phone from water, damage, etc. However, I had a hard time hearing people I was on the phone with and other people had a hard time hearing me. The bottom of the case covers half of the speaker/mic so I think that’s part of the issue. It’s a good case, just needs a little work.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi, thank you for your feedback. Please try to insert the phone into the case by resting the bottom of the phone into the case first before fully inserting the phone into the case. If it still doesn't help with the audio, then please contact us at [email protected] Hitcase

  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Hitcase protects but distorts sound.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, it’s great for protection, however, I admit using this case makes phone calls difficult, the sound is really distorted and mostly I have to use the speaker phone setting or the headphones to have clear audio. I have also noticed the screen gets oil marks , I have to always wipe it to reduce oil glare. Another thing to mention is the case can make typing a bit challenging, for instance: barely touching the side will activate typing and sometimes make typing inaccurate. Overall I like the idea it’s waterproof or sand proof, but I would not recommend for someone who uses their phone to make a lot of voice calls due to the sound issues.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi! Please contact us directly at [email protected] and we will help you to improve sound quality. Also, you could follow these steps and it should improve the audio and touch screen experience right away:
      Insert the phone into the case by resting the bottom of the phone into the case FIRST before fully inserting the phone into the case.

      And when you place the phone inside the case, make sure the charging port is open, insert the seal (flexible part) with the port still open, and once you get the seal in place try to squeeze the air out from the case by sliding your fingers from top to bottom that will make the air go out through the audio port, then close the plug. We also have a video that will explain it better: https://www.youtube.com/watch?v=ZN0OLdd0At4
      The case is different but the idea is the same.
      Looking forward to hear from you at [email protected] Hitcase

  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sturdy case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great case to protect your phone. A little pricey and I believe causes the phone to sound a little muffled. But other than that great for what I needed for my rough boy!!

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi Alicia, please contact us at [email protected] and we will help you with audio sound improvement right away! Looking forward to hear from you! Hitcase

  • Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from someone who has had a Lifeproof case on every iPhone I’ve had, this one measures up pretty well at a cheaper cost. I don’t use it all the time. Only when I’m on the water and want to take pictures without worrying about my phone getting wet on the lake. It does what it should. Keeps my phone dry. I will say the sound isn’t so great so this isn’t good for talking on the phone, but neither was any lifeproof case I ever had. If you have nails, it can be very difficult to take off the case. That’s all.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi Tdoll, looking forward to hear from you at [email protected]. This case could do its work better than just muffled sound. Please contact us on this matter. Also try to use the instructions below, that could help with audio improvements: try to reinstall the phone into the case by resting the bottom of the phone into the case first before fully inserting the phone into the case. When you place the phone inside the case, make sure the charging port are open, insert the seal (flexible part) with the ports still open, and once you get the seal in place try to squeeze the air out from the case by sliding your fingers from top to bottom that will make the air go out through the charging port, then close the plug, see if that works. Please let us know how it works at [email protected] Hitcase

  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Good case for the cautious

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy in the hand, except the back is slippery as all get out. If you don’t have good feeling in your hand(s), don’t get this case. Not bulky like other brands and due to that I’m weary about drops. Charging port cover is difficult to open but is good for water resistance. All in all, it’s a good product that’s a bit over priced.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi, thank you for your review. The frame made of rubber material, so that you can feel confidence in the grip. Please try to use the frame mostly when you are holding the phone. And any questions - please let us know at [email protected] Hitcase

  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Case does it's job

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped my phone many times and no damage has happen thanks to this case. Only problem is people cannot hear me if I use the phone on speaker mood. The screen itself scratches easy and the case looks like it's been to war in the short amount of time of using it.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi!
      Thank you for reaching us out.
      Please try to follow the nex instructions and let us know how it works at [email protected]
      Insert the phone into the case by resting the bottom of the phone into the case FIRST before fully inserting the phone into the case.

      And when you place the phone inside the case, make sure the charging port is open, insert the seal (flexible part) with the port still open, and once you get the seal in place try to squeeze the air out from the case by sliding your fingers from top to bottom that will make the air go out through the audio port, then close the plug. We also have a video that will explain it better: https://www.youtube.com/watch?v=ZN0OLdd0At4
      The case is different but the idea is the same. Hitcase

  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great case for iPhone XR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hitcase works great fits perfectly and looks great on the iPhone XR. It’s worth the money you have to protect your iPhone XR.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey! We are so happy to hear that! Thank you from all our team! If you will have any questions please contact us at [email protected] Hitcase

  • Pros mentioned:
    Waterproof
    Cons mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Muffled sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was very muffled on both ends of call; however, it did hold up under water so... they did not have the lenses for this case at the store

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey Ryan, please contact us at [email protected] and we will help you with the sound quality issue. Hitcase

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case helps to protect my phone from falling. Good quality not heavy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    I like my prior Otter Box Defender better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt more comfortable with my retired iPhone 7 protected by an Otter Case defender than I do with the Hitcase. Otter no longer providing the plastic dirt cover with the Otter Box Defender is the only reason I selected the Hitcase - Splash Modular Case. Retrospectively, I should have bought an Otter Box Defender and paid for a plastic face protection to keep dirt off the face of the iPhone. The Otter Box Defender provided much better protection. .

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey, thanks for the feedback. Could you please contact us at [email protected] and tell us why do you think that our phone case protection is different. Looking forward to hear from you! Hitcase

  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Great case for underwater pics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for my daughter to use on our vacation to the Bahamas. She took numerous underwater pics without any signs of fog, leaks, etc... I'd highly recommend for kids to use in the pool or the beach.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi! That sounds so great! Really happy that the case is working for you. If you will have any questions please let us know at [email protected] Hitcase

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Pricey but works

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these cases for my young daughters phones. They work well for protection of cell phones, especially for kids and drops/water. They are expensive but worth it in my opinion for the peace of mind. Now getting the kids to keep the phones In The case is another story

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 4 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water proof but tough to put on the phone and tough to take off. A very tight fit if you are using a glass screen protector.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi, thank you for your feedback. It was meant to be used without additional screen protection. Yes, it's a little bit tough, because the order for taking off the case is different form other cases on the market. You need to take off the back panel first, not the front as usually. If you will have questions, please let us know at [email protected] Hitcase

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put on, easy hand holding not big and bulky

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi Sonya, thank you for your feedback. We appreciate it. If you will have any questions - please let us know at [email protected] Hitcase

  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Perfect Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect case for durability and dependability. Looks sleek and has survived thus far. I haven't tested how waterproof it really is, but it seems pretty secure. Definitely would recommend to buy. It also doesn't muffle your voice when youre making a phone call like some other waterproof cases.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi Phonedude, that's great. We always glad to hear when the phone case is working for your goals.
      Any questions, please let us know at [email protected] Hitcase

  • Rated 4 out of 5 stars

    Decent alternative to Lifeproof

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I like the case. The case allows for wireless charging without any repositioning. The “door” for the lightening plug is rubber and seems durable. I only open it when my phone is plugged in at work. There’s a knob vs a switch to silence the phone. Im not a big fan because it’s difficult to grip when turning it.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey, thank you for your review. We glad to hear that the case is working for you. If you will have any questions please let us know at [email protected] Hitcase

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