Customer Ratings & Reviews

Home Theater Troubleshooting Service

SKU:: 7716527

User rating, 4.4 out of 5 stars with 9589 reviews.

Highly rated by customers for:

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Customer reviews

Value
Rating 3.8 out of 5 stars
Quality
Rating 3.8 out of 5 stars
Ease of Use
Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

Show only Verified Purchases (7,775)

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 4 Showing 61-80 of 9,589 reviews

Rated 5 out of 5 stars
Greek Squad was very timely.
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Posted 2 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek Squad mounted my tv and connected it to all devices. They also gave suggestions for easier streaming. They were polite and professional.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek squad fix
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Posted 2 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent set up my app and showed me how to use it. He was very knowledgeable and patient with my limited knowledge
I would recommend this to a friend
Rated 5 out of 5 stars
Surround Sound installation
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Posted 3 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Total Tech crew mounted my Recessed Ceiling speakers & inspected my Sub Woofer, then ran a speaker test on my Surround Sound system. They were great !
I would recommend this to a friend
Rated 5 out of 5 stars
Connected my existing TV to my home theater ceilin
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Posted 1 year ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Did not mount the TV just synced the TV to my new home theater seating
I would recommend this to a friend
Rated 5 out of 5 stars
Patience
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Posted 2 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
He took his time to explain everything he did so this 'old' lady could understand most of what he said.
I would recommend this to a friend
Rated 1 out of 5 stars
In-home service for a projector
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Posted 5 months ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I would give a zero ⭐️ but there’s no option. Anyway, He came to the house and he didn’t do anything. He stayed for literally a minute and said that he couldn’t do anything about. He assured me that he would call me later to have someone else take care of it. He called me later stating that someone will contact me. That was in August 28th. I haven’t heard anything since. I called today September 6th and got 4 times and no one seems to be able to help
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Installed 85 in TV on high wall, 10 ft high
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Posted 1 year ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The techs mounted tv on high wall, 10 ft above floor.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek squad installed my tv quickly
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Posted 2 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent mounted my tv and connected it to all my devices in no time. Excellent service answer to all your questions.
I would recommend this to a friend
Rated 4 out of 5 stars
Geek squad was awesome
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Posted 4 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The technician had my new 75" TV up and running in no time. Wall mount and reconfigured my remote control for all of our components. Very happy
I would recommend this to a friend
Rated 5 out of 5 stars
Recommend Geek Squad
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Posted 2 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
On time and quickly resolved Very professional are recommend as they installed original system
I would recommend this to a friend
Rated 5 out of 5 stars
TV and Bose 900 sound bar.
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Posted 2 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Christian did a great job on installing the inside wall wirings and the Bose sound bar 900.
I would recommend this to a friend
Rated 5 out of 5 stars
Sound bar issue
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Posted 2 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Agent came out to fix an issue with the sound bar they recently installed, was a quick 5 minute fix, very thankful
I would recommend this to a friend
Rated 5 out of 5 stars
Cut the cord!
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Posted 2 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
the agent reconfigured my home entertainment system after the cable box was removed
I would recommend this to a friend
Rated 5 out of 5 stars
Good Job
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Posted 4 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very talented and efficient guys. Hooked up all the speakers, cable, DVR & stereo equipment. Only issue is the remote is too complicated and "smart" for an old guy like me..............
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent customer service
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Posted 2 years ago. Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
On time , lrofessional, courteous, explained before during and after insteuctions. Will buy again
I would recommend this to a friend
Rated 5 out of 5 stars
Recommend Best Buy to everyone
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Posted 2 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Showed up and fixed all smart lights Wore shoe covers and were informative
I would recommend this to a friend
Rated 5 out of 5 stars
Solved all of our problems very quickly and easy
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Posted 1 year ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Tech was very knowledgeable, courteous, and efficient
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad is great!
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Posted 2 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad guy helped me ser up You Tube TV on my Televisions... i love it and am saving money!
I would recommend this to a friend
Rated 5 out of 5 stars
Wow
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Posted 3 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent customer service! Justin and his Geek Squad crew are professional, knowledge and nothing short of amazing.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad to the res ue... again.
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Posted 2 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Agenf was extremely knowledgeable and helpful.
I would recommend this to a friend