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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 95 reviews

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75%
would recommend
to a friend

Customers are saying

Customers love the Shiatsu Neck and Shoulder Massager for its pain-relieving capabilities, heat feature, and effective massage. Many customers have shared positive experiences with the product, praising its ability to alleviate neck pain and provide a relaxing massage. While some users have expressed concerns about the coverage and strength of the massage, the overall feedback is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 95 reviews
  • Pros mentioned:
    Heat, Massage

    Rated 4 out of 5 stars

    Great Massager but one drawback

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mainly bought this massager to help stabilize my wife's neck as her neck as it can become week and randomly loose control of her neck muscles. But I also got it for the messaging capabilities too. While the messaging and heat helps her tired/week neck it however slides away from the neck when she moves it. So (the flaw) is that you must always have your hands on the front handles to keep the unit on your shoulders/around your neck or keep something propped behind the unit (like a couch or head rest). Still a great machine despite the flaw.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Strength

    Rated 4 out of 5 stars

    Good but could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The strength of the device is not optimal but gets the job done better than most others. Wait till its on sale to buy.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage

    Rated 5 out of 5 stars

    definitely helps with neck pain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This small and relatively inexpensive device works quite well. The massage feature works so well we (my wife and I) have to hold it a bit loose and the heat function works better than any device I have ever tried. It gets so hot neither of us can stand to hold it to our necks for a very long time. If I were to find any fault with this item it would be that I would like to be able to use the heat function without the massage feature at times.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Nice stress relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was trying to find a neck pillow to use while gaming, but instead found this. It is a nice massager and with the heat function on it loosens up a tight neck nicely. Down side is it is a little on the hard side, but does the job. I wouldn't use it for an extended period of time.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 3 out of 5 stars

    I was hoping for more, but the product is fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The heat is great but it takes a little while to warm up. I was hoping that I could cover more of my neck, but it is somewhat limited what it covers. The design requires you to move it around to cover more of your neck. It does not really cover the base of your neck.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mother who has neck issues, and it ended up being too rough for her to use. Plus it plugs into the wall, so its restrictive on its use. Not easy to get comfortable when you have to lay a wire across your chest. Could've had a better design, but it is well constructed and really digs into your neck muscles to get knots loosened up.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Neck and shoulder massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels good when I need to relax. It really massages the neck more than the shoulders.

    I would recommend this to a friend
  • Pros mentioned:
    Stress relief

    Rated 4 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a "real" massage but this works wonders. The heat gets a little too high to my preference, but it helps relieve tension and helps me relax.

    I would recommend this to a friend
  • Pros mentioned:
    Stress relief

    Rated 4 out of 5 stars

    very relaxing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tool for easing stress. Purchased to use for neck strain. Provides Great relief.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    your neck will thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent low cost massager for the neck. It is perfect after a long day's work!

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had neck pain for years used a lot of products this one is the best I can sit up in bed watch TV put this around my neck and feel it working. The heat is awesome. You can pull on the straps to make the pressure to your liking. It gets both sides off your neck at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Great massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful does deep needing you do not want to use it to long at one time

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    overall good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good massage, heat isn't that great. overall is good for a neck massage

    I would recommend this to a friend
  • Cons mentioned:
    Strength

    Rated 3 out of 5 stars

    you get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not bad, not good either. It may fit people who accept the strength. However, its strength is too light for my family. try it more before you buy it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Relaxed neck!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product as it is very handy and convenient to carry along. It does what it supposed to. It is better if you use it with a chair that is not to tall in the back so you can feel more confortable!

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 3 out of 5 stars

    Good for a at home massage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice and it can hurt a little, but overall it can be handy when you need a neck massage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the item as a gift for my mother who has shoulder and neck pain from time to time, she love it. Very convenient, she uses it when watching TV or at bedtime. The price is reasonable, too.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Alright, for a quickie!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need relief from that back neck knot? Here the answer for a quickie! Get you back on track

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the massager. It is a good addition becsuse my back massager does not quite get to my neck and sholders.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I didn't give it five stars is the cord somewhat limits where you can use it. You have to sit near an outlet. But it works great.

    I would recommend this to a friend
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