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Customer reviews

Rating 4 out of 5 stars with 592 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers enjoy the Shiatsu Neck and Shoulder Massager with Heat, especially the massage and heat features. They also appreciate its ease of use, vibration, and reasonable price. Some customers feel the massager is a little small for their neck, and others find the design to be somewhat uncomfortable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 592 reviews
  • Pros mentioned:
    Heat, Massage

    Rated 4 out of 5 stars

    Just short of perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It changed me. It is hands down a life and game changer. I’m not sure if I even need a masseuse anymore. It blows my mind I even spent money in the past to get a massage when this purchase has put me in total relaxation. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage

    Rated 4 out of 5 stars

    Great bargain massage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as I seen this advertised I knew I had to have it for my daily stress. I have a Shiatsu Chair Pad with heat that works very well but just doesn't reach the neck area and that is where this little gem comes in. You can apply the right amount of pressure and apply the heat if you prefer and and I was using this in combination with my chair pad and I am telling you I was in heaven here. Ok, it wasn't a reclining feet up in the air experiance but it did the job and relaxed the muscled. Excellent. I would of gave it 5 stars if there was a way to use it no hands!

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage, Vibration

    Rated 5 out of 5 stars

    Great all in one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heat, vibration, massage! You choose which & level of intensity.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage, Vibration

    Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having some stiffness in my neck and got this. The heat and vibration with the massage felt great and loosened the knots in my neck.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage, Price

    Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the price. The heat and massage combination works great for those tension headaches that build in the upper neck.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage, Vibration
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well! Probably best for necks not too large. Heats, vibrates and massages.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage

    Rated 5 out of 5 stars

    THE BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my law school student sister who always has neck and shoulder pains from too many long hours studying at a desk. A lot of massage don't work for her since she is so petite (like she doesn't even reach the neck and shoulder parts in a massage chair). This hits all the right muscles and really works them out. It also has an option to where you can add heat. She loves it and it was definitely her favorite gift at Christmas, even though it was the most practical.

    I would recommend this to a friend
  • Pros mentioned:
    Heat
    Cons mentioned:
    Design

    Rated 4 out of 5 stars

    Could be improved.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the neck massager and found that it helpful for relieving neck pain, especially the heat and vibration setting. The massage function used two nodules that are fairly large and hard, it massages too harsh for a fairly tender area. I also wish that there was a design to massage without the wearer having to pull down on the two tags to hold the unit in place.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was shopping for the best price on a Shiatsu neck massager. I didn't want to spend a lot of money, find out it wasn't what I thought, and have to try to return it. This one was by far the most affordable and least risk. We love it! It is easy to use and place on the area needed, and gets right to the spot. I really like the heating feature.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Mother’s Day gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom can’t get enough of it. Definitely sit up instead of lying down while using. Other than that it’s a good product.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Bueno

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sirve bien para el cuello pero para la espalda no como lo anuncian pero para el cuello muy bueno el prodcto

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heat, Vibration

    Rated 4 out of 5 stars

    It is what it says it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to help ease some of the neck and shoulder pain that I was experiencing. It does what it says it does, has a heat mode, vibration and massage. It is a bit louder than i thought it would be, but outside of the noise it has been very reliable and has helped reduce my neck pain.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Good to use after a stressful day.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do physical work every day and after my day I use it. It truly help relieve stress on my neck.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on your neck. Better than I thought. I have several Homedics and this is a good addition.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Got it for the girlfriend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She says it’s ok. wish it massaged with harder pressure but the heat is a nice touch

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    HoMedics Neck and Shoulder Massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works good for minor aches and pains but could be priced more reasonably.

    I would recommend this to a friend
  • Pros mentioned:
    Massage, Price

    Rated 4 out of 5 stars

    Good neck massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shiatsu Neck and Shoulder Massager provides a fairly good massage, but I really wish that it would have more movement. It only moves in an up and down motion, and it would be nice to have a button for a little side to side motion as well. Good product for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Vibration

    Rated 4 out of 5 stars

    Good for easing stiff necks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As some other reviews have noted, it depends on the positioning of this product as to it's effectiveness. I think it works pretty well. I like that it does vibration or shiatsu separately or both combined. It also offers a heat option which is beneficial.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    though not perfect, this massager does a very good job. Would have liked to be able to get it further down the back of my neck into my upper back but the U shape does not allow for that. Still love it though.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage, Vibration

    Rated 5 out of 5 stars

    Very effective if used a least 1x per day.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The heat, massage and vibration function used simultaneously are very effective for relaxing my neck. Try to use it at the end of the morning as well as at night, just before sleep.

    I would recommend this to a friend
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