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Customer Ratings & Reviews

Your price for this item is $149.99
The comparable value price is $219.99

Customer reviews

Rating 4.3 out of 5 stars with 112 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.3 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers often highlight the laptop's good overall performance and portability, with some appreciating the battery life and color. Some customers find the speed and size ideal, and the setup process easy. However, some customers have concerns about the screen quality, storage capacity, and RAM. A few customers reported connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-112 of 112 reviews
  • Rated 2 out of 5 stars

    HP 14" Laptop-Intel Processor N150

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was not what I was looking for. I wanted a more web based Laptop and I prefer Chrome to Edge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended having to do a refund because my purchase came with a one month Xbox play code. Cashier never asked for my email or phone number. We do a refund and add in my email and phone number only to be told that the code will be emailed, I Asked when will that be, they said idk. I bought this almost a month ago and still have not gotten it. Disgusting.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting use t o using it so no good or bad review at this time

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I will never shop here again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My rating is poor due to the lack of knowledge of the salesman. They stated I needed to buy additional software which ultimately cost me an additional $90. I later found out after starting up the computer that the software is included free for the first year. I attempted many times to get a refund in the software that I still haven’t used. And they store and customer service were useless and did not care about my situation.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too bright cant dame the light it hurts my eyes when I'm looking at the screen

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless card broken out of the box. Since I can’t get it to initiate setup I’m returning it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super slow, very inefficient. I definitely did not like it, even though it was an older model, as it was slower than others at the same level.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It's just an underpowered PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just an underpowered PC. I need to go back to a Chromebook.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Moose doesn’t work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started working for a week then after that, it stopped working . The mouse keeps lagging Big regret

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Elementary school student tested and approved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Purchased for my 5th grader and checks all the boxes for his needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Value for a Great Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've loved exploring this new computer. Such a great deal, for the price. Thanks, Best Buy!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very unhappy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t the color I was supposed to get I didn’t order a Chromebook laptop they sent me a Chromebook laptop they missed up my whole order I didn’t have time to go back and forth with anyone or to return something that they messed up with I kept the laptop but I won’t order from here again

    No, I would not recommend this to a friend
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