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Customer Ratings & Reviews

Your price for this item is $484.99
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The comparable value price is $569.99

Customer reviews

Rating 3.9 out of 5 stars with 478 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 3.4 out of 5 stars

  • Display

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers are positive about the screen size, price, ease of use, storage, lightweight, and keyboard. They appreciate the large screen, affordability, user-friendly interface, ample storage space, portability, and comfortable keyboard. However, customers are negative about the slow performance and boot time. They express concerns about the laptop's speed and the time it takes to start up.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 478 reviews
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP has a sleek look and is easy to use. I would definitely recommend this computer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for the Value. Great capacity & screen size.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it mostly for the storage & screen size, so it meets my needs. Screen graphics could be a little better. Didn't realize I would miss the CD/DVD drive as much, so had to buy an external. Got a good deal as open box, so value is good. Disappointed in Windows 11, but then that could be my personal preference for classic windows.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Hp laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product... just what I was looking for, nice size screen. Perfect for work at home job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall it is a good product, with a processor that works really well and has incredible performance for the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ready for New Beginnings

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am about to start fresh new positive beginnings. I knew I could count on Best Buy to provide me with what i needed. Thank you.

    I would recommend this to a friend
  • Cons mentioned:
    Slow performance

    Rated 3 out of 5 stars

    Ok for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is slower than expected but have good graphics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the key board and number pad yes i would recomend a friend to buy this laptop

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it and the new features.Its large enough to see and east to manuever

    I would recommend this to a friend
  • Cons mentioned:
    Slow performance

    Rated 3 out of 5 stars

    Not what I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow computer. I am very disappointed in this product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great affordable laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP laptops are exceptional quality and performance. The large screen is great.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Moves quickly. Set up easy. Love the screen size. High functioning.

    I would recommend this to a friend
    • Brand response from Intel team
      Posted .

      Hello MiMi, thank you for your great review! Enjoy your new HP Laptop 17-cn0013dx and the blazing speeds and overall quality performance of your 11th Generation Intel® Core™ i3-1115G4 Processor.

      Thank you for Choosing Intel!

  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Mrs. HJP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the easiest laptop I've used. Love it. The staff at Best buy is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for it's Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Laptop overall. Handles most of its task at a good rate for an i3 processor

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best Prize

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good prize and good quality,good deal like the store clean and organized.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gift for my sister-she loves it! Plenty of storage, ready for windows 11.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup and ease of use, lightweight for transporting to different job locations

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Half Pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP is my 3rd and least favorite. Just boring and basic. So if you want a computer for basic needs buy it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great quality!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my mom unit works perfectly well! Great unit for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price ;) Best Buy sales associates were very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer love the Bluetooth! The larger screen is easier to use.

    I would recommend this to a friend