Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
Setup and connectivity issues - returned to store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever (over last 30 years) in setting up printer. Spent hours on phone with HP tech - never could get it to print - apparently connectivity issues, printer cartridge issues, etc. Spent an entire day trying to get it setup and working - HP techs gave up and said return it to Best Buy which I did.
No, I would not recommend this to a friendFrustration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to add to my computer. Called store and the qere less than helpful.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Cindy.
I’m sorry that your printer has not connected to your computer like it should, and that you’ve not received the support you need. Your review is brief, but your predicament and frustration are clear – and wholly understandable – so I’ll guide you to some resources I hope will help you get the device connected and set up.
First, if you’ve not done so already, I recommend that you follow a setup and connectivity tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with connectivity, setup or anything else, I suggest you contact us directly so we can help you assess the situation and find a solution. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
You get what you pay for..... well not really
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't recommend this printer at all. I followed the simple 3 step installation instructions and could never get the printer to connect to Wi-Fi via the phone app. I waited around 10 minutes with it telling me setup was in progress and finally gave up. I then connected it via USB, which it responded to immediately, entered the network settings and got it to connect. I had no complaints about the print quality. The scanner is a different story. I tried a 300 dpi scan and while a bit slow, no problems. I then tried it on 1200 dpi and it took approx 9 minutes to complete the scan. The software is clunky and slow to respond and the printer itself has no hardware controls. Bottom line, this is a piece of junk compared to what HP usually produces
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Dave.
Thanks for the review and the description of your experience. While I’m glad you like the print quality, I’m sorry to hear that the printer did not connect wirelessly, and also that it took so long to scan at the higher resolution. It's unfortunate that you had to spend so much time waiting for the scan. That said, let’s see if we can make some adjustments to improve the efficiency of this feature going forward.
While scan speeds vary based on the complexity of a document, waiting that long for a scan to complete shouldn’t be happening. I recommend you try updating your printer's firmware, as this can often help improve the speed. Learn how to do that here:
- support.hp.com/us-en/document/c02919168
I also suggest that you visit a page on our support site that has various diagnostic tools, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
JesusisKing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall printer. Not many controls on printer itself. Must use computer software
I would recommend this to a friendeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after couple of months wont print at all
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Nathalie.
I’m sorry to learn that your printer stopped working. I can wholly understand why that would be an unwelcome surprise, especially after you’d had the device only a couple of months. I want to help you get the printer working again or otherwise resolve the situations, so I’ll provide some resources aimed at making that happen.
First, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity, which I suspect might play a role here. If not, then on the same page, you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, you can access troubleshooting guides, how-to documents, user manuals and software updates specific to your printer here:
- support.hp.com/us-en/product/model/2100187516
If the printer still won’t work, I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Great printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Printed photos on it, turned out great. Printed word documents on it with no problems. Like the wireless capabilities of it. Also signed up for the ink jet delivery. It works on the number of pages you use and then reorders the inkjet for you.
I would recommend this to a friendGreat Printer, but……
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer but ink was difficult to get in & where is the power button?
I would recommend this to a friendWorthless printer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer repeatedly goes offline, cancels printing jobs, or takes forever to complete a printing job. I have been happy with HP printers in the past. This one is worthless.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, James.
I’m sorry that your printer has performed poorly for you. It’s easy to understand why the device going offline frequently, canceling print jobs and taking longer than it should to complete those jobs would be a frustrating combination. I want to help you resolve these issues, so I’ll direct you to some resources designed to do just that.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Next, updating the firmware can often help improve various types of performance, possibly including the delays you describe. You can find out how to do that here:
- support.hp.com/us-en/document/ish_1776648-1643972-16
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, the main user manual and software updates here:
- support.hp.com/us-en/product/model/2100187516
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Average Printer.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's your basic printer, I like to think I'm pretty techy at 24 years old, and sometimes this printer baffles me. It's definitley not user friendly in my opinion. It's not a touchscreen like I would think, it's not a screen at all. HP also sucks the ink like crazy. Will probably be my last HP printer.
No, I would not recommend this to a friendInk refills are expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is great but ink refills are pretty costly.
I would recommend this to a friendGreat concerns about purchasing any HP product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had great concerns about purchasing any HP product due to their history of not being upgradeable, using old technology, poor software for configuration and use (not intuitive) and not having their own factories making their product. Associate insisted HP was good because other associates owned them.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve encountered difficulty or information that has led you to question HP products. I can’t tell from your review whether you bought one of these printers or any made by HP, but I’ll nonetheless provide some information and resources aimed at helping you get the most from this model and at least know that support is available in case you need it.
First, to learn more about this printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides on our support site here:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
This printer is part of our HP+ line. You can learn more about the benefits of HP+ printers by following this link:
- www.hp.com/plus
If you need further assistance with anything, you can contact us directly and we’ll help you assess the situation and find a solution. HP+ printers such as this model come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Works OK but does not intergrate with Adobe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Generally OK. Auto feed for scanning does not work well with Adobe so the HP app must be used.
I would recommend this to a friend- Cons mentioned:Connectivity
Lots of issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful printer. Honestly I love the look of it and setting it up should have been easy. It started with the paper jam notifications (there wasn't a paper jam). Then the printer would lose connectivity super easily. To reconnect it was absolutely annoying and a problem. I finally got it to work and it's the same problem. Connectivity issues, but to reset it or fix it it's so confusing and complicated. Printer connects with one device but not another. I am so thankful I have protection on this device because I am going to have to use it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has caused you such inconvenience. It’s no surprise that you’re frustrated, considering you had a difficult setup process and then experienced paper jams and connectivity trouble. I want to help you remedy as much as possible and have a better experience going forward, so I’ll provide some resources aimed at making that happen.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity and printer-offline difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
In case the paper jams return, you might find it useful going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06575809
You might also find it helpful to check out this support document regarding how to best store and handle paper to avoid jams:
- support.hp.com/us-en/document/c04518237
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still trying to work out bugs having trouble printing and scanning
I would recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has not printed and scanned like it should since you set it up. It’s no surprise that you’re disappointed and probably a little frustrated here. I want to help you get the device working like it should, so I’ll provide a resource I hope will reach that goal.
I can’t tell from your review why the printer has not functioned like it should. I recommend that you contact us directly so we can help you assess the situation and guide you through the proper troubleshooting. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
NONE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is much better than the Cannon that it replaced!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBlack Ink, Finally!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was happy to find the Black. Was looking for the XL, but seems to be non-existent! Then I decided 2 regular might be better anyway and not risk drying out since this is for our home printer.
I would recommend this to a friendGreat
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted a printer that I could use from my wireless phone as well as Wi-Fi. Sales people were very helpful plus I added that HP monthly subscription where they check my ink and paper and usage. Works very well love it
I would recommend this to a friend- Cons mentioned:Connectivity
Will not be purchasing another HP printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I updated my router and it was very difficult to get the HP-ENVY Pro 6455 connected to WiFi again. I had to finally resort to Geek Squad. They could not even do it as even when they got it connected to WiFi, after multiple attempts, the HP app was stating I wasn't using correct ink cartridges, but my HP account status shows that I am using HP ink that HP sent to me! Since the printer had to be reset, it is most likely expecting the set-up ink... but why would I have kept the ink that came with the printer? All I did was change out my router.... I will be tossing this printer and getting another one, and not HP. The HP chat help session was worthless..
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn of the ordeal you’ve been through after updating your router. I can certainly understand why seeing an ink cartridge error after a technician’s lengthy attempt to re-establish a wireless connection would be exasperating to say the least. I want to help you remedy this situation, so I’ll provide a resource I hope will help.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Very easy to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my purchase. While I did use geek squad to set up, it works smoothly with my newly purchased Dell notebook that I bought in store and I also used geek squad with. I would highly recommend this product and the use of Best Buys expertise.
I would recommend this to a friendGREAT SERVICE BY MONICA!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This experience could not have gone smoother. I had to return another printer that was giving me issues, and pickup a new printer. Monica was fantastic - prompt, kind, very efficient and professional. She is one of your greatest, Best Buy! - Jared Miedema
I would recommend this to a friend
