Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
Great printer for home use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful for home use. One little drawback - wish I could get the light to turn off. I assume it stays lit because the printer is always ready for immediate use which is very good.
I would recommend this to a friendPrinter fine for my needs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait a long time for a salesman so I googled my question about the purchase got answers on my own. Not a pleasent visit to the store.sales reps standing around talking to each other said they didn't know I needed help thought I was just looking
I would recommend this to a friendDecent quality printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only challenge is estimating the amount of ink to subscribe to. We will find out how that plays out as time goes by as our usage will vary with working and going to school from home.
I would recommend this to a friendDON'T DO IT!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst printer I have ever worked with. Jams ALL the time no matter what. I have WASTED so much paper with this printer.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Craig was very well trained & helpful. The printer I wanted was unavailable in store and online, Craig skillfully up sold me a printer that actually serves my needs better.
I would recommend this to a friendNew printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best printer for my needs, has all the features I want and for a lower price. Printer has the software reside on it, so you can print from any device that has necessary drivers.
I would recommend this to a friendGood quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bout this printer because I needed one just for a few. However we don’t use it as often. Overall it’s semi easy to use only downfall it doesn’t have a LCD screen so setting up is pretty hard. Printing photo is the absolute worst
I would recommend this to a friendUser unfriendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came with 2 black inks and no color. Difficult to set up and put on WiFi network. Won’t go into sleep mode so light stays on all the time. We’ll see how long that lasts. Power button does not shut off printer. Have to unplug. Operating buttons awkward and hard to see. Only purchased because online stock very limited. Customer service sent new ink but couldn’t fix other problems. I live 2 hours from the nearest Best Buy so return was not an option. At least it is printing now. Prior epsons were a dream to setup but last 2 failed within 2 years
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed poorly on so many fronts. It’s easy to understand why a difficult setup process, the absence of color ink, a reluctance to go into sleep mode and a malfunctioning power button would be tremendously frustrating, so I’ll offer some information and resources I hope will help.
If the problems persist, I recommend that you contact us again, directly at +1 800-474-6836, so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
A great printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a perfect buy, the printer that should be in every home. With this printer, I don't need to worry about monitoring when to order another ink, the printer does it for me.
I would recommend this to a friendNot sure what this box is asking for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only drawback (and I knew it when I bought it) is it doesn't include FAX as part of the function. Also, no instruction manual, only a quick start sheet.
I would recommend this to a friend- Cons mentioned:Connectivity
Just meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it’s supposed to. Found it difficult to install and the controls on the screen are confusing. Not as plug and play and easy to use as other wireless printers out there.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Robert.
I’m sorry to hear that your printer was difficult to set up and has been confusing and hard to use. I'm also sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need any further assistance, I recommend that you reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
unhappy HP owner
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this printer on July 28, 2022. and it has stopped working, It will not connect to the internet. I've tried online support, still no results
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Leslie.
I’m sorry that your printer has lost its internet connection, that you’ve been unable to re-establish it, and that you’ve not received the support you need. Your frustration comes as no surprise here. I want to help you resolve this situation. I hope the resources I’ve listed below guide you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187516
If the printer still does not connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Borrello
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return is product, since we could buy ink for the pro jet printer. Best Buy was great to return this printer. Can’t rate due to return. Can’t break down either
I would recommend this to a friendGreat product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer, scanner, copier is more than I hoped for. The setup was a bit confusing but the service department was awesome in helping me get it done. Very happy with it.
I would recommend this to a friendNot compatible with Apple products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The app is buggy and crashes repeatedly. Does not need to be compatible with Apple products, or software not properly tested before HP released it. Avoid this printer if you are using a Mac.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve encountered such difficulty with your printer. I can certainly understand why the software problems you describe and the interaction with the operating systems of your Apple products would be frustrating. I want to help you improve the performance of the printer, so I hope you’ll use the resources below to reach that end.
First, I recommend you follow a guide on our support site to printer compatibility with Mac OS. It covers several software and support options for printing with Mac OS on HP devices. Find that guide here:
- support.hp.com/us-en/document/ish_2635044-2489772-16
Next, I suggest you consult this FAQ and troubleshooting guide to mobile printing you’ll find on our support site that’s specific to iOS:
- support.hp.com/us-en/document/c02623193
You might also gain useful information from a guide to installing and using the HP Smart App with Apple operating systems, especially the FAQ portion, which covers common questions as well as difficulties users have encountered.
- Mac OS: support.hp.com/us-en/document/c06188214
- iOS: support.hp.com/us-en/document/c03561640
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Great for home office
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a printer with a flatbed for our home office since its easier to scan multiple documents instead of 1 at a time like our previous printer! Pretty nice little printer.
I would recommend this to a friendPrinter
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power card won’t stay attached to printer. I have to keep replacing it while it’s printing
No, I would not recommend this to a friendGood printer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this printer does everything you need to do. Can order ink without being told connect through app on phone or laptop. Ink is not super expensive.
I would recommend this to a friend- Pros mentioned:Print quality
Do Not Buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this printer. It runs out of ink so quickly. It’s a clever tactic—have the printer run through cartridges quickly doubled with the ability for your printer to order new cartridges directly and HP makes a lot of money from it. But it’s very frustrating for the user. I wish I could chuck it and have my old reliable canon printer back. Even with pieces held on with duck tape, it worked better than this piece of junk. The print quality is fine, but expect to spend a fortune on ink.
No, I would not recommend this to a friend Worst wi-fi ever!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wi-fi not work! The printer is always off line, We have to desconect the cable all the time because the on/off button still doesnt work. Really bad choice
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Luana.
I’m sorry to learn that your printer has performed so unreliably. It’s no surprise that you’re confounded by the device, considering it goes offline so frequently, needs resetting and doesn’t respond when you press the power button. I want to help you get the printer working to your satisfaction, so I’ll offer some resources I hope will get you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest you contact us directly so we can help you assess the situation and determine the best course of action. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
