Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
HP Envy Printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loving my new printer. always have a good experience with HP. they are really good
I would recommend this to a friend- Cons mentioned:Connectivity
Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A disappointment. Constantly goes offline and will not print. This is a brand new printer! It takes forever to get it back online then once you're finished printing, it goes offline again. A waste of my money. Currently looking for a different brand.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has performed so poorly regarding connectivity. Considering the device has gone offline so often and you’ve needed to do such extensive troubleshooting to bring it back, it’s no surprise that you’re exasperated. I want to help you remedy this problem, so I’ll direct you to some resources I believe will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Lame i wish i could return
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy it, you have to enroll in a monthly printing plan. plans start at $1 A MONTH FOR 10 PAGES. why ?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve received unsettling information about enrollment in our Instant Ink program with your printer. I want to help you understand what’s possible so you can get the most from the device and ink replenishment. I hope you’ll use the resources below to make that happen.
First, your printer comes with the option of six months free enrollment in Instant Ink if you accept the HP+ offer and create an account. In Instant Ink, you choose a plan based on the number of pages you would like to print monthly, and you are billed on a monthly interval after the six-month period. Replacement cartridges are shipped as needed based on usage. Instant Ink cartridges contain more ink than cartridges you could buy at a retailer, so they last longer.
That said, I’ll also point out that HP+ and Instant Ink are optional when setting up the printer. If you were not given the choice to opt out, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess and resolve the situation. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
VERY DIFFICULT TO USE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to set up - product came with NO printed instructions; using set-up wizard confusing. Product is IMPOSSIBLE to use, e.g. to scan, as there are no buttons or touch screen. NO instructions available for download that I can find, HP Smart app asks me to register when I already have. Can only use it to print, and print quality is good.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Billy.
I’m sorry to hear that your printer was difficult to set up and that you’ve had trouble using it since then. I can easily understand the frustration you express based on the lack of instructions, difficulty with the app and inability to scan. With that in mind, I’ll offer some resources that I hope will help you get the most from the device from here forward.
First, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
Next, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, troubleshooting guides, how-to documents and software updates here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Great printer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and product. 100% recommended! Friendly people at the store, and at curbside.
I would recommend this to a friend3/5
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Acerage printer that does the job. However, it tend to have jamming issues quite frequently.
I would recommend this to a friendEasy to Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good all in one printer, however some features should be free. In particular, faxing.
I would recommend this to a friendHp wireless printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good print. Love the wireless. Can use IPad in another room to print.
I would recommend this to a friendPrinter
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great on the beginning then after a few prints it cuts off the top when I try to print something.
I would recommend this to a friendGreat Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this printer. Especially, I like the auto feed for making copies.
I would recommend this to a friendPrinter
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My printer works awesome. Ha great color. Works very smoothly.
I would recommend this to a friendMrs Older Lady
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gentleman was excellent. Answered all questions and was extremely professional!
I would recommend this to a friendGreat printer for working at home.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer for working at home. Wireless cabilities make it easy to print from a phone.
I would recommend this to a friendNot Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, a plethora of problems, not working. Spent a great deal of time on customer support, I'm giving up.
No, I would not recommend this to a friendLove it!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look,the way it works, and the ink deal. I’m so glad I got this printer.
I would recommend this to a friendGreat Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble with the setup, but wound up being a computer problem.
I would recommend this to a friendPRINTER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing! It works so good! I am a full time college student and I love it.
I would recommend this to a friendEnvy Pro 6455
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working perfectly wish better installation information, how to use was included
I would recommend this to a friendHP printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is great. Works well with Alexa and from my phone. Prints great pictures
I would recommend this to a friendAvoid HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow. Document feeder malfunctions. Slow. Document feeder malfunctions. Slow. Document feeder malfunctions.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has rendered prints slowly and that its document feeder has malfunctioned. Your review is brief, but it’s clear why this would be a frustrating start to ownership. I want to help you remedy these problems, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
Next, I suggest you follow the steps in this guide to document feeders that pull through too many pages at once or fail to pick up paper at all:
- support.hp.com/us-en/document/c01728503
If any problem persists, I suggest you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
