Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was very easy to install and I really liked it.
I would recommend this to a friendRetired office mgr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is extremely cheaply made and the paper jams often. Part of the problem is lack of sufficient guides for the paper. The printer also does not have a readily accessible on and off button. I am seriously thinking about returning it. I have been using HP printers for many, many years and HP should be ashamed to have their logo on this product.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Maria.
I’m sorry to hear that your printer has experienced frequent paper jams. The frustration you express is easily understood, considering how your printer performed, so I’ll offer some resources that I hope will help.
First, if you haven’t done so already, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06575809
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
ehh
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.document feeder stopped working about 180 days in.
No, I would not recommend this to a friendHelpful printer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to say..it’s a printer that does the job.
I would recommend this to a friendeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loud and runs out of ink fast I guess it's a good purchase for its price
No, I would not recommend this to a friendLonely printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was the only printer in the store. It works fine.
I would recommend this to a friendCopier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy !!,,,,,, Works great!!!,,,llllll!,!,”l”l”
I would recommend this to a friendIt does a good job.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfect for what I use it for in my home business.
I would recommend this to a friendok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok. My son set up and tested it. He felt it was satisfactory. Will know more in a week.
I would recommend this to a friendSo so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had glitches from the first day.. usually have to unplug and reboot.. kind of annoying
No, I would not recommend this to a frienddid not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not buy,after repairing my old printer,thank you
I would recommend this to a friendslow computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow slow slow getting ready to print, needs a hard wire connection. to increase efficiency...
No, I would not recommend this to a friendHoping to post a better review later...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right now I am having to rate this "poor" and I'm so sad to do so. I was so excited to have a new printer after having gone without one for over a month and was hoping this would be a great, simple one. However, I've found that I need to power it off and back on each time I use it. I chatted with someone online at Best Buy but they were unable to help me and now I'm having to go back into the store to have it looked it. I'm so frustrated because I wanted this to be a quick, easy fix to not having a printer at all and it's ending up being quite a hassle. Hopefully I'll be able to put in a better review later.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Cristin.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. It’s easy to understand why needing to unplug and reset the printer every time you need it would be a tremendous disappointment, so I’ll offer some resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Printer review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions are lacking. Should have been easier to set up. After set up works fine.
I would recommend this to a friendDissatisfied customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The print quality is poor, the resolution and sharpness leave much to e desired.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed poorly regarding print quality. I understand why substandard resolution and sharpness in prints would be a big disappointment as well as a frustration. I want to help you remedy this situation and get the device working to your satisfaction, so I’ll offer some suggestions I hope will accomplish that.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06543527
You might also gain useful information from this document on resolving prints with strange, garbled or illogical text; prints that are incomplete; and prints that are missing text or graphics:
- support.hp.com/us-en/document/c01177917
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Wish I had not selected this HP printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry I purchased this printer. My ink cartridges are empty so fast. I printed color pages , about 100 and it wasn't like a full color photo but the ink was gone. Should have done more homework on printers before choosing this one. I had a Canon prior to this and it didn't do this. I am going to look for another Canon
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Janet.
I’m sorry to hear that your printer ran out of ink faster than you’d anticipated. I can certainly understand why that would be an unwelcome discovery for a new printer, so I’ll offer some clarifying information and point you toward some resources I hope will help.
First, the page yield depends on many factors, including how dry the air is, how absorbent the paper is and which type of cartridges you use. Setup cartridges have a lesser estimated page yield than regular or XL cartridges, and lesser still than Instant Ink cartridges. The XL page yield for the cartridges used by your printer is 200 to 240 pages.
When appropriate, use the printer's draft mode to save on black as well as color ink. You can save some ink by turning the printer off when it is not in use. Make sure to turn off the printer using the power button on the printer itself. That will let the printer “park” so that the printhead is protected from excess drying, which causes clogs to form in the tiny nozzles that spray the ink onto the paper.
You might also consider signing up for Instant Ink. The subscription plans are based on how many pages you print. You can check out the details at: HPinstantink.com
If it ever appears that poor performance is because of a defect, please return the cartridge to the seller.
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellente product I really recommend for beginners
I would recommend this to a friend- Cons mentioned:Connectivity
Completely Dissatisifed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I have ever owned. I usually love HP printers! This one will not stay connected to my WIFI. It is always offline whenever I want to print from any of my devices. I have to reinstall it ever single time I want to use it. I absolutely hate this machine. :(
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. The dissatisfaction you express is totally understandable, considering you’ve needed to reinstall the printer every time you want to use it. With that in mind, I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including connectivity difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
printer is simple and easy to operate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tech was very friendly and explained things well.
I would recommend this to a friendPretty dependable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idk how it all works and there is no book with it.
I would recommend this to a friend
