Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
Help me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a horrible time with this printer. My son-in-law helped me set it up and it worked perfect for 3 weeks, now I cannot get it to print anything from my computer NOTHING. It says printer is busy, and another item says where is the location and I have only one computer set up to use this printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has stopped working. I can understand why unexplained error messages would be quite confusing and eventually confounding. With that in mind, I’ll suggest a resource and some information I hope will help you remedy the situation.
I can’t tell from your review why your printer is performing this way, so I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not Happy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always liked HP, but not this time. The printing is ok, but using the printer is a real pain. To have to go into the app to use it so many times is a real pain, especially for scanning. I had to reinstall it several times & finally gave up & connected directly. I won’t buy this type of printer again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Susan.
I’m sorry to hear that your printer has been difficult to use. The problems you describe with the software resulting in you connecting the printer manually definitely sounds like a frustrating experience. With that in mind, I’ll suggest a resource I hope will help you get your printer and the software working like it should.
I can’t tell from your review why the software performed like it did, so I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
It’s not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alright. The color ink goes pretty fast. It takes sometime to get use to it.
I would recommend this to a friendNot user friendly with smart set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to do set up manually instead must have good wifi signal and smart phone.
No, I would not recommend this to a friendAbsolutely! The worst printer I've ever used?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I ever bought. A complete waste of time
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve encountered difficulty with your printer. Your review is brief, and I can’t tell what specific roadblocks you’ve hit or what features leave you dissatisfied, but I’ll nonetheless provide some resources I hope will help you get the most from the device or remedy whatever troubles are at hand.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial – if you still need it – as well as user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link:
- support.hp.com
Keith
HP Care
hp.com/support
easy to use once set up
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the easiest to set up. Good printer once it's set up properly
I would recommend this to a friendLame
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it. Have to download the app to use and send an email for wifi printing for any device you use...auto feeder I haven’t even figured out yet...no words on it just these lame icons that have no meaning and are not defined in the user manual...but I could have downloaded one I guess...lame overall
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has been difficult to use. I can certainly understand why the confusion you describe would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Ms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice machine, but I would prefer a printer with an information window.
I would recommend this to a friendNot bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that bad not very good.............................................
No, I would not recommend this to a friendPrinter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say to much it was for someone else. So I can not answer any questions.
I would recommend this to a friendHP 6455 series
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is very slow speed and runs of toner very quickly
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints so slowly and used ink more rapidly than you’d anticipated. I can certainly understand why that combination would be an unwelcome surprise after buying a new device. I want to help you remedy the situation, so I’ll direct you to some resources I hope will accomplish that.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
I can’t tell from your review how many pages you’ve printed and how that compares with the estimated page yield of the cartridges, but I believe it deserves further investigation. For help with that – and if you still need assistance with print speed – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Will not stay connected to new mesh wifi network
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3.5 hours on the phone with HP tech support, the printer still does not stay connected to my brand new Google Wifi mesh network. Every other device in my house, including an Epson printer from 2013, stays connected to the network!
No, I would not recommend this to a friend Ha ha ha
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would only give 1/2 stars waste of time and money !!!!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, John.
I’m sorry to learn that you’re not satisfied with your printer purchase. Your review is brief, and I can’t tell specifically the source of your dissatisfaction or what difficulty you might have encountered. However, we aim to provide a reliable experience with our printers and support, so I’ll offer what I hope are some helpful suggestions.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality, operating-system compatibility and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access a setup tutorial – if you still need it – as well as troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187516
If any problem persists or you need assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Too much time wasted with "offline" error
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this printer! It "goes to sleep" all the time and does not wake up unless it is unplugged and then plugged back in. It sometimes takes multiple tries to get it to "wake up". The latest screw up it did, it won't print because it says there is a door open. What!?!?! There isn't even a door on this thing. Open cover, open & close paper tray. Error doesn't clear. Unplug yet again... still open door error. JUNK!!! Yes, I contacted HP and went through their troubleshoot instructions. They came up with "unplug and plug back in".
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Paul.
I'm sorry to hear that your printer repeatedly remained in sleep mode and has recently displayed an error you can’t clear. I can understand why this would be a frustrating combination, especially after following troubleshooting guides with no result, so I’ll provide a resource and some information I hope will help.
I can’t tell from your review what’s causing these problems or whether they’re related, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I would not recommend this printer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the fact that the only way to interact with this machine is through the AP. I've also found it to jam easily when you print envelopes and if it's out of paper or gets jammed I've had to unplug the unit for 60 plus seconds to clear the memory. I would not recommend this printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has caused you such difficulty, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial (if you still need it), troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If you need further assistance, I recommend that you reach out to us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
No help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printing is good, but the machine goes offline and leaves me in need. I cannot reach Best Buy and the HP online is no help. I may have to send in back unless help arrives soon.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear your printer has failed to maintain a wireless connection and that you’ve not been able to get the support you need. It’s easy to understand why that would be a jarring combination, especially considering you have urgent printing needs, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer won’t stay connected, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Mr Jamel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is no good please don’t waste your money
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you're not satisfied with your printer. I can’t tell from your review whether you’ve encountered specific difficulty, you’re unhappy with the device’s features or have some other reason for displeasure. Nonetheless, because we aim to provide a reliable experience with our printers and support, I’ll offer what I hope are some helpful suggestions.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access a setup tutorial – if you still need it – as well as troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187516
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Wish I hadnt bought this printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has an error every time I print. Most of the time opening and closing the paper tray is enough to fix the issue. Having to do that every single time I print is a big pain in the neck.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Kristin.
I’m sorry to learn that your printer has performed so poorly. I can certainly understand why seeing frequent error messages and needing to open and close the paper tray every time would be exasperating. I want to help you remedy this problem, so I’ll suggest a resource that I hope will reach that end.
I can’t tell from your review what’s causing the error message you describe. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Too complicated to use
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To set up the printer, you need to download an app. Once in the app, it sends your email a link to install the printer. If you want to scan, you scan with the app on your phone not on the machine itself. It prints instructions that you don't need and thereby uses ink for no reason.
No, I would not recommend this to a friendError Printing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is not working...reports that it is in ERROR Mode.
No, I would not recommend this to a friend
