Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
Copy problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot adjust settings so that. Copies are same size as orginal
No, I would not recommend this to a friendHP ENVY 6400 Series Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seems to handle my needs ok. Nicer looking than my old Canon.
I would recommend this to a friend- Cons mentioned:Connectivity
Do Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend. Riddled with connection issues. It continuously disconnects and all the sudden the printer can’t connect to my WiFi anymore. It’s not worth paying $150 for a printer with this many problems.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Stephen.
I’m sorry to learn that your printer has so frequently lost its wireless connection and now won’t connect at all. The frustration you express is certainly understandable considering you’ve had such a difficult time with the device. We want our customers to have a more reliable experience than what you’ve endured, so I’ll suggest some resources I hope will help you resolve the problem and get the printer working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Gets the Job Done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for basic printing and it does exactly that.
I would recommend this to a friend- Cons mentioned:Connectivity
Doesnt come with wire or disk driver
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to have an established wireless network for setup. Doesnt come with a wire for offline. Cant download driver for computer of a disk since it also doesnt come with one. Smart is too smart for me and inconvenient.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Dan.
I’m sorry to hear that you encountered difficulty setting up your printer. I can understand why not finding the items you expected would be puzzling and eventually frustrating, so I’ll offer some information and resources I hope will help.
First of all, because our printers are designed to connect wirelessly, we no longer include USB cables with many of them. We do the same with software CD-ROMs, because we can provide the most updated versions of software for download from our support site.
So, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You can find software as well as learn more about your printer and all its features on our support site. Access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Challenging to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's fine when it's working; can be a bit annoying
No, I would not recommend this to a friend- Pros mentioned:Print quality, Size
Small, Simple and Effective
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a simple, straight forward and high quality printer. It’s small size makes it great for those with limited space or for those who don’t need a big hulking box sitting in their office. I have two printer in addition to this. One high speed ink jet printer and one color laser printer. Both are in another room outside of my home office space. The other two printers are shared between me and my wife. I put this printer in my office space because of its small footprint and for those time where I just want to print something quickly without getting up from my desk. While this printer can do all the typical all-in-one tasks (print, scan, copy), you will need to use the smartphone app which may put some people off if this is their only printer. Having said that, the Envy 6455 handles all of these tasks very well. Print quality is excellent which is par for the course with HP printers. Scanning is fast and accurate. No issues with the sheet feeder. Honesty 90% of what I use a printer for is printing. With occasional scanning and minimal copying. I would recommend this as a small office printer or a secondary printer for small jobs.
I would recommend this to a friend Mom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a bit hard to start using it and when I did the ink immediately started running out and still till today I don't know how to make a copy I think I have to scan the paper take a picture of it with my phone still very confused on how to use it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Martica.
I’m sorry to hear that your printer has been difficult to use and that it has consumed ink more rapidly than you’d anticipated. I can certainly see why that would be a disappointing start to owning the device, so with that in mind, I’ll suggest some resources and some clarifying information that I hope will help you get the printer working to your satisfaction.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Regarding the ink use, while I can’t say for certain what happened with the ink supply in your case, some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. A third possibility is the printer is not reading the cartridges correctly and is giving an inaccurate reading.
Regardless, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and see what can be done about it. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Waste of time and money.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has been a hassle in every way. Ordering ink is a 2 hour process. Instant Ink does not work in a office building setting with multiple routers. I have called customer support a dozen times for this printer. The ink that is sold in stores is a total rip off. The cartridges are basically half empty. So if you want a full dense ink cartridge you have to order thru HP which has been a hassle every time. I will be returning this printer. The printer has to be reset often because it will lose the wifi connection. So in between print jobs you have to turn off the printer for several second and restart. Be ready to troubleshoot often.
No, I would not recommend this to a friendPrinter doesn’t print
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guy who sold it asked me if I had the cable from my last printer. I told him I did and he said all printers use the same cable and he said all I need to do is plug the new printer in to my computer. The cable from my old printer does not plug into new printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you had the experience you did regarding the USB cable and the seller of your printer. I can understand why it would be quite an unwelcome surprise to have the cable from your previous printer not fit your new one, so I’ll offer some information and resources I hope will help.
First, I’m not sure who told you about the cable, whether it was an in-person, phone or online exchange, but you might try contacting the seller and explaining the situation to see whether a remedy exists. If you click the Customer Service link at the bottom of the Best Buy website, you’ll find links you can follow to inquire or chat with an online representative.
That said, your printer is designed to connect wirelessly. For help with this, you can visit a page on our support site that has diagnostic tools for various tasks, including setup and wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
MommaBear
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like we have endless problems with this printer. Maybe it's partly due to a weaker signal in our office than in other rooms, but there always seems to be problems.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed poorly. Based on your review, it seems like you’re having connectivity issues. I can certainly understand why that would quickly become aggravating. I want to help you resolve this as well as any other problems you might be experiencing, so I’ll direct you to some resources I hope will assist you.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. On the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/29256679
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Display
Set-up not intuitive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to store because it was too difficult to connect to wi-fi. It shouldn't require a phD or special app to get connected. Why so complicated and not display screen? Waste of my time.
No, I would not recommend this to a friend Ms.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had so many problems with this printer and now it is not printing at all. I have tried 2 different laptops. Keeps saying offline and I have so many documents waiting to print.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly for you and gone offline so frequently. Although your review is relatively brief, the frustration you express is totally understandable. With that in mind, I’ll suggest some resources that I hope will help you get the printer reliably connected and working to your satisfaction.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity and printer-offline issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Frustrated with setup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had any luck with setting up my printer. It's connected to wifi but not the internet. I'm frustrated and tried all the suggestions on HP Smart. I wish I had gotten a printer with a display, they're much easier to set up.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not completed the process of setup by connecting to the internet. It’s easy to understand why that would be a tremendously frustrating start to owning a printer. I would love for you to get the device connected and working to your satisfaction, so I’ll offer some resources aimed at helping you reach that goal.
First, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with internet connection or any other issue, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer gave me so many problems I had to return it. Every time I printed something I had to unplug the printer and plug it back in and it would print 30 mins later. I do not recommend
No, I would not recommend this to a friend Disappointed.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the printer works it is very difficult to get communications. Only a Red X indicates something is wrong. Goes through ink so much faster than the Canon I previously owned which was very easy to use. I would not repurchase.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has not performed reliably and has been difficult to use. I can understand why this, coupled with rapid ink use, would be a tremendous frustration. With that in mind, I’ll point you toward some resources I hope will help you get the printer working reliably like it should.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
WISH I HAD DONE MORE RESEARCH ON PRINTERS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was certainly more complicated to setup and actually use than a HP Model 8610 I used for several years. I wish at times I still had the HP Model 8610.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve encountered difficulty setting up your printer. I can certainly understand why that would be a frustrating start to owning a new device, especially considering you had an easier time with your previous HP printer. I can’t tell from your review whether you were able to complete setup and installation, but I’ll nonetheless provide some resources aimed at helping you get the machine working to your satisfaction.
If you still need to complete setup, you can access a tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find troubleshooting guides, user manuals, how-to documents and software updates. Find those materials here:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was always difficult to stay connected to WiFi, but after having it for 5 weeks, it is offline and I have to remove the printer from my list an add it back in.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve experienced connectivity issues with your printer and that now it frequently appears offline. I can easily see why needing to remove it from your computer’s printer list and then add it back so often would quickly add to the frustration you’d already known. I want to help you resolve these problems, so I’ll guide you to some resources I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If either problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality, Setup
Printer That Does It All
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With the HP Smart App, setup is fairly simple. Just plug in the printer, install the app on your computer and follow the directions. You have the choice to connect via a USB port or to use Wi-Fi, you decide. If you want to print from your phone, you just need to download the HP Print Service Plug-In. This printer has a top feeder which holds up to 35 pages, so that you can place your documents in it and it will automatically pull the papers in to copy or scan them. It has a small footprint compared to other printers. I have too many devices cluttering my computer room and love that I can save even a little bit more room. If you want, you can scan old photographs, receipts, etc. with the flatbed style scanner and send them anywhere. You can also use this printer as a copier as with any all-in-one printer options. The paper tray holds up to 100 pages at a time which is nice if you have a small home business. This is not a fast printer, but it does print about 10 black and white pages per minute and 7 color pages per minute. One feature I really like for saving paper is that it prints on both sides of the page. This really comes in hand. The print quality is good, but I found that photo printing is mediocre compared to other printers I have had, but then again, they were more expensive. There is a 6 month free trial called Instant Ink that will send your ink in the mail when you sign up (during setup) for the subscription of your choice. Have your credit card handy. You will never have to worry about running out of ink again. It will be delivered right to your door. They have flexible plans you can choose from. HP will even give you prepaid packaging to send them your used cartridges to be recycled. HP knows when your ink is low and will send it straight to you automatically. If you don’t print the allotted amount of pages for your plan, the pages will rollover to the next month. If you print more than your allotted pages, you will automatically buy more sets of pages that will be put on your charge card. I never knew something like this existed and never used it because I didn’t want to have a huge stock of extra ink that I didn’t need. I find this very handy since I have been working from home. I don’t have to leave the house to get more ink. HP never fails to give a good quality printer for a good price. I have gone through a lot of printers in my lifetime and always find HP good to have good quality printers. This one is no exception.
I would recommend this to a friend Power Button Stopped Working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this printer 6 months ago and the power button works about 25% of the time. There is a light that remains on and is pretty bright at night. I have to unplug the power cord in order to turn this off.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Priya.
I’m sorry to hear that your printer has performed so poorly. I can certainly understand why an unresponsive power button would be quite an unwelcome surprise after having the printer only six months, not to mention inconvenient because of the need to extinguish the printer’s light that bothers you at night. I want to help you remedy this situation, so I’ll direct you to a resource and some information I hope will reach that goal.
I can’t tell from your review why the power button is not working most of the time or whether a remedy exists, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
