Customer Ratings & Reviews

Hi there.

I’m sorry to hear that your printer is going through so much ink. It concerns me that the cartridges you’ve received have performed so poorly. Even if you were printing mostly high-density prints, it does seem like you should have been able to print more.

Here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp

Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Bob.

I’m sorry to hear that your printer has performed so poorly for you. I can certainly understand why the device frequently going offline and needing long periods of time to connect again would quickly become exasperating. We want our customers to have a more reliable experience that what you’ve endured, so I’ll offer some resources and information I hope will help you remedy the situation.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and connectivity difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve encountered difficulty in operating your new printer. It’s easy to understand why a new printer with no control panel like your former printer had, plus having no access to manuals, would be extremely frustrating. With that in mind, I’ll point you toward some resources and provide some information I hope will help.

First, to learn more about your printer and all its features, or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679

For help with any problems you might encounter, you can visit a page on our support site that has diagnostic tools for various problems, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Melissa.

Thanks for the review and feedback. While I’m glad to hear that you like the print quality of your printer, I’m sorry to hear that it has failed to maintain a reliable wireless connection. It’s easy to understand why that would be extremely frustrating, so I’ll offer some information and resources I hope will help.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I hope you’ll get in touch with us directly for support at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Sarah.

I’m sorry that your printer’s document feeder stopped working for scans, that the flatbed scanner won’t work after processing five documents and that the device has rejected new ink cartridges. I can certainly understand why this would be exasperating. I want to help you resolve the situation, so I’ll provide a resource and some information I hope will make that happen.

I can’t tell from your review what’s causing these problems or whether they’re related to one another, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear your printer is not working like it should. Your review is relatively brief, but your frustration is clear – and totally understandable – so I’ll offer a resource and some information I hope will help.

I can’t tell from your review why your printer has not printed from your computer, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can certainly understand why needing to unplug and reset the printer so frequently would be a frustrating start to owning a new device. I would love to help you resolve this issue, so I’ll point out some resources aimed at getting you to that end.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance – and for advice on how to use less ink and save money – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve had such a dreadful experience with your printer. I can’t tell from your review quite what happened, or even whether you were able to complete setup and installation, but I’ll nonetheless provide a resource that I hope will help you resolve the situation and get the device working to your satisfaction.

I recommend that you contact us directly so we can help you assess the situation and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has used ink more rapidly than you’d anticipated and that you’ve had difficulty finding replacement cartridges. I can wholly understand why that would be an exasperating combination, so I’ll offer some resources and information I hope will help.

First, regarding replacement cartridges, for reasons related to the COVID-19 pandemic, we are seeing an effect on some product availability. We are actively working with our supply chain team to minimize these delays. Please check back soon.

Regarding the printer’s ink consumption, here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp

Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.

If the problem persists, I recommend that you reach out to us so we can help you assess the situation and work through any necessary troubleshooting with you. Get in touch via your preferred method at this link: hp.com/contactHP

Keith
HP Care
hp.com/support

Hi, Taimoor.

I’m sorry that your printer has stopped printing black ink. I can certainly understand your frustration, having purchased a new ink cartridge and sought the help of the seller’s tech service without any change in performance. I want to help you remedy this problem, so I’ll provide some resources I hope will reach that end.

First, I recommend following the steps listed in a guide on our support site to improving print quality, including when black or color ink does not print properly – or at all. Find that guide here:
- support.hp.com/us-en/document/ish_6184938-6184919-16

If the problem persists, I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support